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Reviews of Hyatt Place Durham Southpoint

3 out of 5
Hyatt Place Durham Southpoint
7840 NC 751 Hwy, Durham, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1004 reviews" "
Rating 8 - Good. 213 out of 1004 reviews" "
Rating 6 - Okay. 54 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, the staff was very helpful and friendly. The hotel is very well located, just across shopping and restaurants. The room was very clean and in general the hotel was in pristine conditions.
Stayed 2 nights in May 2024

10/10 Excellent

Charles, Kenai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and professional staff—particularly at the front desk.
Stayed 1 night in May 2024
Response from Guest Services Manager on 23 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out. Convent coffee and dinner plus a little grocery store all within walking distance.
Stayed 1 night in May 2024
Response from Guest Services Manager on 23 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Tom

Business traveller
Liked: Amenities
Good
Stayed 3 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Robert Andrew, Enid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and a wonderful area
Stayed 2 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Patice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRONT DESK EMPLOYEES ARE SO AMAZING, KIND, FRIENDLY & THEY GO ABOVE & BEYOND TO FULFILL YOUR NEEDS WITHOUT A DOUBT
Stayed 2 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Kathleen

Loved the shower!!!
Stayed 1 night in May 2024
Response from Guest Services Manager on 23 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Todd, Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Really quiet comfortable place to stay. Good staff also.
Stayed 1 night in May 2024
Response from Guest Services Manager on 23 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Jennifer, Moseley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, clean and quiet and close to where we needed to be! Staff was friendly, breakfast was good! Room clean and quiet, will be staying here more often!
Stayed 2 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Susan, Cuyahoga Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations conveniently located for visiting family. Clean and comfortable room, nice ammenities and nice breakfast buffet. Friendly and efficient staff.
Stayed 2 nights in May 2024
Response from Guest Services Manager on 9 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Susan, Cuyahoga Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations with a nice breakfast buffet.
Stayed 1 night in May 2024
Response from Guest Services Manager on 9 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean great staff and restaurants make it a great location! Grounds are very pretty
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 1 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Very nice staff
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on 1 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Micheler

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Micheler

Liked: Property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Aaliyah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. I loved that there was a coffee shop right across the street and a grocery store which made it really convenient. I felt safe and really enjoyed the outdoor patios.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on 19 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Jeffrey, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on 19 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Paula R

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in. Staff were very nice. Hotel is very accessibvle and close to lots of restaurants and shops.
Stayed 1 night in Apr 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 13 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed rooms and lobby areas. Outdoor areas are great.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 11 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Manjula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access was convenient. We stayed to attend a wedding in the vicinity and the Hyatt Place was central to all associated events. The room was pricy, not sure if something local was foing on or if it's just to be expected post pandemic now. Unclean hair dryer was a put off, but otherwise the stay and breakfast options were good.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 11 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

2/10 Terrible

Christine

Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 17 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Joseph

Stayed 3 nights in Apr 2024
Response from Guest Services Manager on 1 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Sherica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in town for the dreamville festival and we checked in late in the evening and the gentleman LA was so accommodating and warm. I will definitely book again
Stayed 1 night in Apr 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 11 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

2/10 Terrible

Quentin

Stayed 1 night in Mar 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Danae

Stayed 1 night in Mar 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. LA at the front desk was awesome. Breakfast was very good.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 6 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

maren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and super accommodating. The location is perfect & the room is lovely .
Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 6 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't wait to visit again
Stayed 5 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 28 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Great staff.
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 28 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Carrie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 28 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 28 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Guy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The door to the room would not lock when closed. The door handle appeared as if the door were locked but the door could be easily pushed open. A staffer tried a fix and it would then lock if allowed to slam shut with force, but make sure you try to test it by pushing the door. Also, a $75 cleaning fee for a dog is too much. Additionally, there was not a microwave oven in the room and instead there was one located by the elevator for the entire floor to use.
Stayed 3 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 21 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Lakeisha

Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 11 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Miraida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with Ava was a breeze. She was very welcoming and personable. There are dining options that are walking distance and the food does not disappoint. Target is a 10 minute walk too which was really convenient to access as well and there is a supermarket in the adjacent parking lot which is convenient too. The room was immacuate. Breakfast was delicious and its complimemtary. I would definitly recommend.
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 19 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at this property twice. The Customer service is top notch. The Facilities and Rooms are clean. Breakfast is good. Location is convenient for shopping and restaurants.
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 19 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not now
Stayed 5 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 16 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to rehab center where my mother was. Easton and out - very clean. Cleaning staff excellent
Stayed 2 nights in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 15 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 9 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 9 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

4/10 Poor

Pamela

Stayed 1 night in Mar 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Gabriel G

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, but they never come and cleaned in my stay, must of the time in other hotel they ask about it, also I miss at least a few water bottles in the room, we like the breakfast, service was clean enough to enjoy a meal.
Stayed 4 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 1 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants nearby Nice staff Good breakfast included
Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 1 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

8/10 Good

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay comfortable and very pleasant staff!
Stayed 2 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 1 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location.
Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 24 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Pamela K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and towels were crisp and clean. Staff super friendly.
Stayed 1 night in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 24 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Lili

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Fantastic customer service and very nice!
Stayed 3 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 20 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Guest Services Manager-Hyatt Place Southpoint on 20 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.