Ramona Hotel Guide - Pet Friendly Hotels in Ramona, California

"Upon arrival to the hotel we were welcomed by a rat in the main lobby. Staff didn’t seem this was a big deal and kinda ignored it. Coffee shop was out of certain milk and lids for our hot coffee cups. The Bautista was incredibly apologetic and handled the situation with a great customer service skill. Having breakfast at the restaurant, felt like the waiting staff was not that much attentive, maybe working short staffed or just tired, almost halfway through the meal we needed to ask for water , and few small things that were missing or needed attention that unfortunately were not recognized by the wait staff. Otherwise the stay was fair. Nice property with a fun pool. Calm . "

"Very disappointed with our stay at Handlery Hotel (4/9–4/12). It was nothing like advertised and far from the relaxing getaway we booked. Our room was placed directly by a housekeeping closet. Every morning around 6:30–7:00 AM staff gathered there talking loudly, using phones, and slamming doors, waking us up daily. The walls were also very thin, so we heard loud neighboring guests late at night and a nearby dog left alone howling for long periods. The room had multiple cleanliness issues: mold in the bathroom, bubbling wallpaper from moisture, dusty conditions, and a dirty balcony with cobwebs. We tried using the jacuzzi on day one, but it was extremely foamy and dirty, so we never used it again. We asked to be moved shortly after check-in because of the room location and were told no. Later, an extra pillow delivered to us smelled strongly of body odor and was unusable. We were also denied a hotel-offered amenity after staff asked if we booked through Expedia. Most frustrating, after Expedia contacted the hotel, they denied any refund claiming we never complained. That is false. I raised concerns Thursday within 15 minutes of check-in and again Saturday afternoon. Same front desk employee both times, rude each time, and apparently documented nothing. Dirty, noisy, poorly maintained, and poor customer service."

"We were very disappointed in the condition of the hotel during our stay. The entrance we were told to go through I believe at mahalo the keys didn’t work and the door did not work, it appears broken. We weren’t able to get in and we have a little baby. So it’s very stressful trying to get into your side of the hotel carrying bags and a baby and the door doesn’t work. We had to haul everything to a different entrance to come and find we could only get the key card to work on our room door after what most have been a hundred tries. It was very frustrating and really turned us off from ever staying here again. I hope there is something that can be done to make up for the inconvenience. "

"Clean room is nice, staff it’s approachable and the breakfast was good"

"Clean room but the hotel in general is kinna run down. "

" During my stay, I noticed a serious hygiene issue involving what appeared to be mites, possibly linked to a previous animal presence. This made the room uncomfortable and affected my ability to rest. I would appreciate your prompt attention to this matter and look forward to your response and resolution."