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Reviews of The Setai Sea of Galilee

The Setai Sea of Galilee
Tse'elon Beach, Kinneret, Ramot

Reviews

7.4

Good

Rating 10 - Excellent. 94 out of 208 reviews" "
Rating 8 - Good. 34 out of 208 reviews" "
Rating 6 - Okay. 20 out of 208 reviews" "
Rating 4 - Poor. 23 out of 208 reviews" "
Rating 2 - Terrible. 37 out of 208 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Malky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful experience. Thank you
Stayed 2 nights in Oct 2023
Response from Violeta - The Setai SOG on 4 Oct 2023
Dear Malky ,Thank you for the wonderful review.We hope to see you again soon

10/10 Excellent

Haitham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They very good
Stayed 1 night in Sep 2023
Response from Violeta - The Setai Sea of Galilee on 2 Oct 2023
Dear Haitham,Thank you for the wonderful review . We hope to see you again soon

10/10 Excellent

DORON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent! Ghadeer who works at the reception was extremely professional and nice. She helped get us checked in early and made us feel at home. Thank you!
Stayed 1 night in Aug 2023
Response from Dina on 7 Sept 2023
Thank you vert much for the feedback. we glad you enjoyed stay at the Setai. we will share the feedback with GhadeerShana Tova

10/10 Excellent

Mira

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from D on 7 Sept 2023
Thank you very much for the feedback. we enjoyed having you here at the SetaiShana Tova

2/10 Terrible

Shlomi ofir

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from D on 7 Sept 2023
שלום שלומי צר לנו על הדירוג. אנו מזמינים אותך לחלוק איתנו את החוויה כדי שנוכל להתייחס ולטפל.שנה טובה

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 1 night in Aug 2023
Response from Dina on 7 Sept 2023
Thank you for ypur feedback. hope to see you again among our guests

2/10 Terrible

Chana

Stayed 1 night in Aug 2023
Response from דינה on 7 Sept 2023
צר לנו לראות את הדירוג הנמוך.נשמח להבין ממך יותר כדי ללמוד, לתקן ולשפר

2/10 Terrible

itay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience with Setai , it was 105 degrees outside and the air conditioning in our room did not work I asked the maintenance to fix it while I’m at the pool they said they fixed it but when i came back to the room it was like a stove inside the room , ask them to fix it 4 times and they was not able to do so, on the top of that the shower was blockage and the water got into the entire room when we took a shower. When we finally wanted to leave the room we asked for transportation to the reception to do the check in and we waited 40 min but no one showed up so me and my pregnant wife had to walk 10 min in the heat to get there so we can finally finish with this nightmare .
Stayed 1 night in Aug 2023
Response from Dina on 14 Aug 2023
unfortunaly, as everywhere happens and there are malfunctions even in hot weather. we understand the inconvience and take your comment seriously

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dina on 14 Aug 2023
Sorry to see your feedback

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at The Setai. During our stay, the chef, Tzvi, was very welcoming and made our stay even better. I really appreciated Tsvi’s hospitality- he made sure we were enjoying our stay and it was great to see how passionate he was about his work. His food and service were top-notch and I would definitely visit the hotel again!
Stayed 2 nights in Jul 2023
Response from deputy g/m on 11 Aug 2023
Thank you very much for the feedback it was great to host you

10/10 Excellent

EYAL

Travelled with partner
The entire Staff was incredible, the life Gaurd Shemon wqs always going the extra mile. Tzvika the chef and his staff was always very friendly and accommodating. Eli, Nur, Sahar, And all the manawas always there to ask if we need anything. Will come back again and again
Stayed 2 nights in Jul 2023
Response from Dina on 11 Aug 2023
Tank you for your feedback

10/10 Excellent

Shmuly

Stayed 3 nights in Jul 2023
Response from Dina on 11 Aug 2023
Thank you

10/10 Excellent

Alex

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
Disappointed with the check in and staff service. Unprofessional and rude staff.
Stayed 2 nights in Jul 2023
Response from Dina on 14 Aug 2023
Dear AlexThank you sorry to read yourr commentswe will improve

6/10 Okay

Kobi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Dina on 14 Aug 2023
תודה על המשובנשמח לשפר

10/10 Excellent

dov

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from G.R manager on 15 Jun 2023
Thank you for the high ratingLooking forward to host you again in the near future.Kind regards

2/10 Terrible

Adi

Travelled with partner
Disliked: Staff & service
Don’t go if you want peace and quiet. The hotel is noisy and disrespectful for people who are coming for quiet time with themselves. Overpriced
Stayed 2 nights in May 2023
Response from Management Setai on 28 May 2023
Dear Adi, We are just reminding that the hotel is for children as well. And we are welcoming them , so there is a little noise .

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, but staff are not professional and for the price I expect more.
Stayed 2 nights in May 2023
Response from G.R manager on 15 Jun 2023
Dear Michael,Thank you for sharing your valuable feedback with us. We are pleased to read that you enjoyed your stay with us.As a teachable moment, we have shared your comments with our team to ensure necessary improvement.It would be our pleasure to welcome you soon in the future for a more positive and memorable stay when your travels bring you back to Israel.Sincerely,

6/10 Okay

Benjamin

Liked: Property conditions & facilities
The private pools and jacuzzis aren't that private. I was gaslit about an "upgrade" from a private pool to a jacuzzi.
Stayed 2 nights in May 2023
Response from G.R manager on 15 Jun 2023
Dear Benjamin, Thank you for the reviewLooking forward to host you again in the near future.Kind regards

4/10 Poor

A

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel needs good management. The grounds are shabby and the rooms Are clean but worn. The staff never smiles. We had to tell a manager to clear some tables for others to sit. Not we’ll run.
Stayed 1 night in May 2023
Response from G.R manager on 15 Jun 2023
Thank you for sharing your valuable feedback with us..Providing the highest level of guest satisfaction is our number one priority and we sincerely regret falling short of meeting your expectations. As a teachable moment, we have shared your comments with the appropriate hotel team to ensure necessary guidelines are in place for the future.We hope to have an opportunity to better your experience whenever your travels bring you back to Israel in the future.Sincerely

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst service we have ever had anywhere ever!
Stayed 3 nights in Mar 2023
Response from . on 14 Aug 2023
Thank you we will improve

10/10 Excellent

Mosha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from . on 14 Aug 2023
Thank you for the feetback

2/10 Terrible

SAMUEL

Travelled with partner
My view was blocked by overgrown not taken care lawn nothing like the pictures....was promised to put me on the second floor, and whenever i checked on the change they kept saying later.... very upsetting
Stayed 3 nights in Feb 2023
Response from Violeta on 23 Feb 2023
Dear Samuel , The hotel is in the middle of a nature reserve, we don't have a view from the rooms towards the Kinneret.Between us and the Kinneret there is vegetation that we cannot touch as you were told in the reception.The room you booked is a pool room, rooms on the second floor are Jacuzzi rooms - a different category from what you booked.

8/10 Good

Yarden

Response from . on 14 Aug 2023
Thank you

10/10 Excellent

Breindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

noah

10/10 Excellent

Chaim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent!
Response from Violeta on 23 Nov 2022
Thank you for staying in the Setai Sea Of Galilee hotel.

2/10 Terrible

avner

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service in beautiful setting
Setting is beautiful…. That being said the service was absolutely horrendous. . Check just demanded passport , no pleasantries or information related to hotel. . A cart takes you to the room , driver / bellboy didn’t even offer to bring luggage to the room, he just dumped luggage and left. . Spa is a whole story , but in short treatment rooms open right up to public area. No robes, towels , slippers offered. If you as they do have lockers. Wouldn’t allow us to put treatments on our room. Same as other staff … no information offered zero customer service. . Pool - no one man’s a towel or lounge chair area. We found a waiter and he said there are no more lounge chair covers available. Looks like they lay them out in the morning and leave form there. Waited a half hour for a menu and then no one returned to take an order. On the way out we asked the serve what was going on …. He said better to get a drink in the lounge. . We head to the lounge, sever openly yawn upon our order ( simple straight forward glass of wine and salad). Asked for olives three times and they came out 45 min later. . Morning breakfast coffee was served in cheap disposable cups. ( keep in mind rooms were close to $800 a night ). . Decided to sit in our balcony and juts relax there. Within 5 minutes the cleaner for the room next door threw buckets of water on the half wall that divides the rooms. I got covered in dirty ( sponga) water. . Maintenance Is terrible.
Stayed 1 night in Oct 2022
Response from Managers Setai on 23 Nov 2022
Dear AVNER, Thank you very much for taking the time to write the feedback. For further treatment, we will be happy if you contact the hotel management. Thanks

2/10 Terrible

Oded

Stayed 2 nights in Oct 2022
Response from Managers Setai on 23 Nov 2022
Dear Oded, Thank you very much for taking the time to write the feedback. For further treatment, we will be happy if you contact the hotel management. Thanks

2/10 Terrible

shoval

Stayed 1 night in Oct 2022
Response from Managers Setai on 23 Nov 2022
Dear Shoval, Thank you very much for taking the time to write the feedback. For further treatment, we will be happy if you contact the hotel management. Thanks

6/10 Okay

Yehuda

Travelled with family
Liked: Staff & service
Not like it was in the past
Stayed 2 nights in Sep 2022
Response from Managers Setai on 23 Nov 2022
Dear YEHUDA, Thank you very much for taking the time to write the feedback. For further treatment, we will be happy if you contact the hotel management. Thanks

10/10 Excellent

yael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Maurice

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very far from everything and the staff was EXCEEDINGLY Rude and not accommodating
Stayed 1 night in Aug 2022

8/10 Good

Chaim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome breakfast
Stayed 4 nights in Aug 2022

4/10 Poor

ofer

Stayed 1 night in Aug 2022

4/10 Poor

Marni

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Do not waste your money! We had great expectations for this hotel. The rooms and bathrooms were not well maintained, the staff and service were not the standard of a 5 star resort. Most of the staff were unable to communicate in English. We travelled with 3 teenagers and were told one of the rooms would have 2 twin beds and a sofa bed. The room had a king bed (which we were told could be split) and they were unable to do so. The gym had dirty towels and garbage on the floor. This was the first time staying at a Setai resort and will likely be the last.
Stayed 2 nights in Aug 2022
Response from Violeta on 18 Aug 2022
Dear Sir , We are sorry to hear about the stay , thank you for your time . We are happy to learn and improve and preserve what is needed. Regards ,

2/10 Terrible

Shirley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Service was terrible on every level; rooms were not clean. The property management is not an accurate representation of the Setai Brand.
Stayed 3 nights in Jul 2022
Response from Violeta on 18 Aug 2022
Dear Sir , We are sorry to hear about the stay , thank you for your time . We are happy to learn and improve and preserve what is needed. Regards ,

6/10 Okay

YESHUA, Brooklyn

Stayed 2 nights in Jul 2022

2/10 Terrible

Oriya Yakot

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property has serious deferred maintenance throughout. Dirt debris throughout. Almost feels good that captain abandoned ship. 3 star at the best.
Stayed 3 nights in Jul 2022
Response from Violeta on 18 Aug 2022
Dear Sir , We are sorry to hear about the stay , thank you for your time . We are happy to learn and improve and preserve what is needed. Regards ,

4/10 Poor

Shachar

Disliked: Property conditions & facilities
Ok or maybe less
Bad value for money Chexk in at 4 PM check out at 11 AM
Stayed 1 night in Jul 2022
Response from Violeta on 18 Aug 2022
Dear Sir , We are sorry to hear about the stay , thank you for your time . We are happy to learn and improve and preserve what is needed. Regards ,

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Nave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great hotel, we will definitely be back
Stayed 1 night in Jul 2022
Response from Violeta on 18 Aug 2022
Thank you

2/10 Terrible

Oriti

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever! So dirty, bad service, couldn’t eat foe 2 days after I saw the restaurants. It is a shame for such a “luxury” place like this.
Stayed 2 nights in Jul 2022
Response from Violeta on 18 Aug 2022
Dear Sir , We are sorry to hear about the stay , thank you for your time . We are happy to learn and improve and preserve what is needed. Regards ,

10/10 Excellent

Eli

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an absolute beauty of a place
Stayed 2 nights in Jun 2022

10/10 Excellent

Ruchy

Stayed 1 night in May 2022

10/10 Excellent

Israel

Stayed 1 night in Jun 2022

10/10 Excellent

Igal

Stayed 1 night in Jun 2022

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in May 2022

4/10 Poor

SHAI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing experience
It was a disappointment. The service was horrible, it feels like no body cares to make you feel comfortable. I needed to ask 3 time for slippers! cus we didn’t have in our room, like we should’ve. While we were having dinner they fixed the clogging in our shower, and when we came back to the room the place was a mess! There was shoe traces all over the bathroom floor, and a dirty towel just lying there. We called the reception to tell them about it but no body came to clean! In the end my partner cleaned it. We were very disappointed. Very. The whole atmosphere is unpleasant, and the place is horrible maintained. The price you pay is very high and it’s really not worth it! DON’T GO THERE.
Stayed 1 night in May 2022