Randolph Hotels

"Ever part of my stay was fantastic - especially the staff. I've found the first place I looking to stay whenever I go to Manhattan. "

"I arrived later in the night for check in due to a work issue. My reservation was for Friday thru Sunday. Upon arrival I checked in only to find they gave my king room away to someone else because I booked through a 3rd party and had not checked in earlier - and yet they were already paid from Expedia. They scurried around and literally had to call management to figure out what happened and what to do. Finally they gave me one of their very last rooms with 2 queens and apologized for the inconvenience. Sunday morning I called for a late checkout due to a later morning event - and was told since they were super busy and had too many late checkouts already they could only do 1:00 and my whole problem with my reservation was it was through 3rd party and check in and late checkouts were not guaranteed. WHAT??? Craziest stay ever. Thankful I had a room but the whole stay was a real disappointment. "

"Everything we needed. "

"It was awful. Dirty room, unprofessional staff, sketchy breakfast "

"The staff was nice but the hotel seemed dirty and it smelled really bad. Beds were old and not very comfy. The pool was ok. Definitely won’t stay again, but wasn’t the worst. "

"Spacious room. Nice!"

"Great hotel. Very nice location, friendly staff"

"Breakfast was great . Lots of variety. The hot tub could have been hotter "

"Comfortable, clean rooms."