Rato Hotel Guide - Historic Hotels in Rato, Lisbon District

"It is so easy to walk ( 5-10minutes ) from the Terminal …..& the dinner and buffet breakfast ( from ? 4am ) were very good . But have to say all of the staff ,( check-in desk, housekeeping and especially the restaurant staff !) were really friendly and pleasant , thanks !"

"The property was beautiful and the on site restaurants were some of the best we visited in Lisbon. The Spa was even more beautiful than expected and we are already looking forward to returning."

"Close to airport, large rooms."

"Friendly stuff, clean, close to attractions"

"Lovely rooftop pool and lobby bar"

"Outdated room and hallways, it resembles a cruise line room and not a four star hotel. The reception staff was not welcoming. No greeting, Manuela just asked for our passports and city fees. The bed was comfortable but the room had a strong odor of carpet cleaner. Only two electrical outlets available and the list can go on. After the initial review for check-in by Expedia, we were offered an upgrade at 6:18pm the following day. When I asked why, Alex said in a harsh and loud tone in the lobby “didn’t you complain? That’s why.” Totally out of line and inappropriate behavior by the hotel staff. When leaving the last day as we were returning our key a young woman ask “was everything okay?” Obviously, they had no interest in the feedback given. The employees need to be trained in quality customer service if they want to keep customers coming back. Personally and based on my experience, we won’t be returning. "

"I loved, loved this quirky hotel which is crystal clean with a music vibe. Staff went far beyond their means to give me an excellent experience. Would love to return!"

"We were disappointed in the fact that they wouldn't allow us to bring wine glasses to the room. We were told we had to get them from room service. Room service said the charge would be $15 for empty glasses. That's ridiculous. At least say there's a corkage fee or something. Needless to say, we used the water glasses in the room. We travel a lot and have Never encountered this including at much less expensive hotels. This is not good hospitality. For that reason, we won't recommend this hotel to anyone nor would we stay there again."

"Very nice hotel with everything you would want for your stay. Breakfast had a lot of variety. Lunch from the bar menu was delicious also. Great location. Train station is a 15 minute walk. Uber is abundant and reasonably priced also. Will stay again. "