Minneapolis - St. Paul Hotel Guide - Ravenna Town Hall hotels in Minneapolis - St. Paul, United States of America.

"Great service"

"Breakfast was good. Lots of garbage all around the building "

"Great stay!"

"I recently stayed at your property and, while I enjoy the area, I was unfortunately disappointed with my overall experience at the hotel. I would like to bring the following concerns to your attention: 1. Front Desk Service On the first evening of my stay, the receptionist on duty was unprofessional and discourteous. I also observed similar interactions between her and other guests. The tone of service significantly impacted my first impression of the property. 2. Room Condition My assigned room had a large crack in the window, which made the room uncomfortably cold at night. Additionally, the bathroom was not up to standard. The bathtub was in poor condition, and the shower had excessively high water pressure, making it unpleasant to use. I considered reporting these issues during my stay but was reluctant to approach the front desk due to my earlier experience. 3. Safety Concern* The ground floor back door leading to the parking area was completely unlit. The path to the escalator was dark, which felt unsafe, especially as I was traveling with family. As a result, I avoided using that exit for the duration of my stay. Based on these issues, I cannot recommend this hotel to others and I will not be returning for future stays. I hope this feedback is taken seriously and that corrective measures are implemented "

"First I will talk about the staff. The staff were very polite and kind. At check-in Aaron was helping us and was beyond polite. The pool was great and wpuld highly recommend poolside. There were some minor things but in reality when you have great service it truly makes up for it and makes complaints far less likely. I would highly recommend this place and hiring more people like Aaron! Would come back. Thanks. "

"Property was nice. Rooms clean. Other guests were nice. Felt safe. But understaffed big time. Nobody ever at the front desk to help you. Tried to buy snacks from the store and couldn’t find anyone to help at front desk. Other people waiting too, all of the time… How is that okay!?"

"Very nice place. Comfortable beds. Only trouble was the TV’s were a pain to use and had to have someone come up and show us how to use it!"

"Clean room"

"Excellent hotel. Location was primo! So convenient to shop and walk back to your room! Wonderful, unique experience at the Mall of American and the hotel. "