Dear Mr. Edward, Thank you very much for letting us know about your recent experience with our property. We apologize if our service did not meet your expectations and we appreciate you taking the time to share your concerns. Our goal is to provide an exemplary level of customer service. Based on the events you describe, we did not meet this goal. Your opinions regarding our staff will be used for coaching and training our employees to be better. We hope that you will allow us another opportunity to serve you, as we consider it our privilege to have you again at The Title Phuket - East Wing. Sincerely, Anne N. Reservation Team