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Reviews of Best Western Plus Twin View Inn & Suites

2.5 out of 5
Best Western Plus Twin View Inn & Suites
1080 Twin View Blvd, Redding, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good check in and recommendation for restaurant
Stayed 1 night in Apr 2024

4/10 Poor

Kerri

Stayed 1 night in Apr 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I was looking for a last minute reservation on a very busy weekend due to a death in the family. I accidentally booked the wrong night on the Expedia App and had to rebook but both the hotel staff and Expedia were extremely understanding and helpful. We were able to secure a clean, quiet room and get much needed rest. The bathroom was clean and large, the beds weren’t amazing but they weren’t uncomfortable either. Everything else was clean and tidy. I appreciated the sealed, plastic covered glasses at the coffee station to ensure they hadn’t been used. The continental breakfast included a waffle bar, eggs, sausage, bagels and muffins, yogurt, etc. Overall, friendly staff and a good value.
Stayed 1 night in Apr 2024

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Not a bad place to stay on your way north on 1-5, but the rooms are pretty sterile and there is quite a bit of road noise.
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tops our list of the worst Hotel we have ever stayed. It stunk so bad we could not sleep. There was large areas of black mold in multiple places, around the fridge was filthy, and shower faucets wouldn’t even stay attached. I wouldn’t stay an hour in this place again if they paid me a years salary. Horrid! Stay away.
Stayed 1 night in May 2023
Response from GSM on 29 Apr 2024
We are disappointed to learn you did not have a positive experience! normally we are known for our exceptional attention to detail. We do have dedicated associates available 24/7 to assist with any guests needs. We regret we did not have the opportunity to address this while you were here with us. Upon investigation we were unable to find any complaint made to the desk, please forgive us if this is incorrect. It has been a year since your stay. We were able to locate our daily log for your date of stay. However we were unable to locate complaints or comments regarding your stay.Thank you for letting us know about your stay.

8/10 Good

James

Business traveller
Great staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

6/10 Okay

LORENZO

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Response from d on 19 Apr 2024
Thank you for choosing Best Western PLUs Twin View Redding!

10/10 Excellent

melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Jean

Very great service! Thanks so much!
Stayed 1 night in Apr 2024
Response from d on 4 Apr 2024
Thank you for recognizing our hard work! We look forward to having you with us again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist CJ was awesome!! Very friendly and helpful. He provided a great welcome.
Stayed 1 night in Apr 2024
Response from D on 4 Apr 2024
C.J. is a very important member of our team!Thank you for letting us know!We hope to see you again!

10/10 Excellent

Leah

Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money; decent breakfast. No indoor pool or hot tub.
Stayed 1 night in Mar 2024
Response from D on 26 Mar 2024
Thank you for staying with Best Western PLUS Twin View Inn & Suites! Come back and see us again soon!

10/10 Excellent

Tracy

Stayed 1 night in Mar 2024
Response from d on 19 Apr 2024
Thanks for choosing Best Western PLUS Twin View Redding! We hope to see you again!

10/10 Excellent

Alison

Stayed 1 night in Mar 2024
Response from D on 19 Apr 2024
Thank you for staying with us!Please come back to see us again!

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom smelled like pee. Rugs were dirty. In the breakfast room was hot stuffy, and really small. Small room also, not big enough for two people. Now worth it
Stayed 2 nights in Mar 2024
Response from D on 4 Apr 2024
Miss Mary,We are sorry to hear you did not enjoy your stay! We could not find a record of any contact to a staff member of a call/ complaint regarding the issues you mentioned.Our associates are available 24/7. We are dedicated to our guests comfort.Thank you for staying with us!

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast set up in the morning. Most places leave out a few pastries and some granola bars. This hotel has a waffle making station, pastries, eggs, sausage, bagels, cereal, coffee, yogurt, juice and much more. And my room was excellent. The best hotel on my trip by far. I will stay here again.
Stayed 1 night in Mar 2024
Response from D on 26 Mar 2024
Thank you for telling us about your stay! We are delighted to know you had a pleasant stay with us! We look forward to having you with us again!

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Amenities
All the fencing for security but I did appreciate it. Great Mexican restaurant Mexicali right by.
Stayed 1 night in Mar 2024

2/10 Terrible

Georgiy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a clean place. The heater wasn’t working—loud bath vent—miss-matched light bulbs.
Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff nice and clean. They took care of all my needs and it was a great breakfast.
Stayed 2 nights in Mar 2024
Response from D on 19 Apr 2024
Thank you Miss Donna! We appreciate your comments! We strive to provide a comfortable stay!

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, safe and comfortable. I have stayed a few times while we travel and it's always great.
Stayed 1 night in Mar 2024

10/10 Excellent

Ellie

Stayed 1 night in Mar 2024

10/10 Excellent

Winifred

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is welcoming and check in is quick.
Stayed 2 nights in Mar 2024

10/10 Excellent

Phillip

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice Best Western in Redding. Easy I 5 access, nice rooms, with comfortable beds. Staff was great and helpful. Not much thats walkable in the area. Great place tho. Would definitely recommend.
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building needs updated and remodeling Couldn’t ask for a better staff. Top notch
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. We needed a couple things, while there, and the staff got them for us immediately. The motel was clean. I loved that it was pet friendly, but didn’t appreciate that we had to pay $25 each of three nights, for having a dog. I think one $25 deposit would have been more fair, and on par with other motels that we have stayed at.
Stayed 3 nights in Feb 2024

8/10 Good

Jeffry

Liked: Property conditions & facilities
Property was close to I five and had good parking
Stayed 1 night in Feb 2024

8/10 Good

Martha

Liked: Cleanliness, property conditions & facilities
Need more pillows they are too small.
Stayed 1 night in Feb 2024

4/10 Poor

lydia

Business traveller, Travelled with partner
Liked: Amenities
I card did not work in the door or outside door no tp no towels room was not clean of second day
Stayed 2 nights in Feb 2024
Response from GSM on 15 Feb 2024
We are sorry to hear you had trouble with your key. Electronic keys are very sensitive. We advise they be kept apart from cell phones, tablets and magnets. We have a sign displayed at check in which informs our guests., To manage your privacy and our staffing shortage : Housekeeping service must be requested by 10 :00 pm or by 7:00am at the latest. Our associates are available 24 hours. We apologize this impacted your stay.

10/10 Excellent

Dirce

Liked: Cleanliness, property conditions & facilities
hotel was well located. Room was very clean and spacious. Breakfast was good and plentiful
Stayed 1 night in Jan 2024

8/10 Good

Fernand

Liked: Cleanliness, staff & service, room comfort
Easy freeway access.
Front desk staff were very helpful however the breakfast was just okay.
Stayed 1 night in Jan 2024

10/10 Excellent

Steve or Patricia, GIG HARBOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Good breakfast
Stayed 1 night in Jan 2024

6/10 Okay

Diane

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff was pleasant and helpful. Room was shabby, run down, broken & cheep closet door.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everybody so friendly and smiles. Always making themselves available to motel stayers. I thought just corners of room under table and grounds away from building could be cleaned up a little bit, not awful by any means but good overall in these regards.
Stayed 3 nights in Jan 2024

6/10 Okay

Kevin

Travelled with partner
Disliked: Amenities
Pros: Nice linens on bed, enough towels and washcloths, clean bathroom. Cons: Notice at front desk about being understaffed, when I took off my shoes to get into bed I discovered the floor was damp by the bed, it was impossible to set the heater as the digital display had numerous sections that were burnt out so you see temperatures displayed as, for example, a 1 with a backwards F or a 1 with a sideways U. Finally just turned it off in the night. Also an earwig found crawling by the headboard in the morning, and the guy upstairs woke up and 3:30am and start tromping around, making so much noise even a pillow over my head did not help.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Stayed 1 night in Jan 2024
Response from GSM on 15 Feb 2024
Thank you for staying with us!

8/10 Good

LeeAnn

Stayed 1 night in Jan 2024
Response from GSM on 24 Jan 2024
Thank you for staying with us!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was wonderful !
Stayed 1 night in Jan 2024
Response from GSM on 24 Jan 2024
We appreciate you letting us know! We hope to see you again!

8/10 Good

Sathiyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GSM on 8 Jan 2024
Thank you for staying with Best Western PLUS Twin View. Inn & Suites We hope to see you again!

2/10 Terrible

Mary

Stayed 1 night in Nov 2023
Response from GSM on 29 Dec 2023
We are sorry we were unable to exceed your expectations.

8/10 Good

Colleen

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GSM on 29 Dec 2023
Thank you for choosing Best Western PLUS Twin View!

8/10 Good

Daniel Stephan Du

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very friendly staff. Very clean. Cons: After booking, then a few minutes later the hotel states they've closed the hot tub. I wanted that hot tub. It's part of the reason i chose that hotel. Freeway noise was loud. No facial tissues. Shampoo and conditioner dispensing was a pain, as each push gave a teeny, tiny amount.
Stayed 3 nights in Dec 2023
Response from GSM on 29 Dec 2023
We appreciate your feedback. The hot tub is not listed as amenity on the hotel information. It has not been listed for over a year. The response from the hotel is an automated message .The auto message also includes information about pet friendly rooms/fees. We have included this message due to a high volume of guests who are unfamiliar with pet policies and amenities.We do apologize for any communication on our part. We appreciate your feedback regarding your stay.Thank you for staying with us!

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are fine, staff is great! The noise level from the street however is pretty bad. Probably better on the backside of hotel.
Stayed 1 night in Dec 2023
Response from GSM on 29 Dec 2023
Thank you for your feedback. We would be dedicated to finding a quieter room for your next visit. Just ask at the desk. Or call ahead.

10/10 Excellent

Gary

Stayed 1 night in Dec 2023
Response from GSM on 8 Jan 2024
Thank you for choosing Best Western PLUS Twin View Inn & Suites! We hope to see you again!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GSM on 29 Dec 2023
We are delighted to have had you with us! We hope to see you again!

10/10 Excellent

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly accommodations was the main reason for our reservation here. The front desk staff, Emily, was friendly and helpful. The location is very convenient as it is right off the freeway!
Stayed 1 night in Dec 2023
Response from GSM on 11 Dec 2023
Thank you for taking the time to leave us a review! We are delighted we were able to accommodate you and your 4-legged family member! We appreciate you letting us know Emily provided excellent service, she is a very important member of our team! We hope to have you with us again!

10/10 Excellent

Jeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, 24hr coffee bar. Very clean & nice. Cleaning products they use have very mild scent so not boled over by scent when you open room door.
Stayed 1 night in Dec 2023
Response from GSM on 11 Dec 2023
We are delighted you enjoyed your stay with us! Please come back to see us again!

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the fourth time visiting Sun Dial Bridge. But this was first time staying at Best Western Plus Twin View Inn & Suites. I was skeptical and so worried right after booking the big suit for 6 people. The location is right off the Freeway and 2.5 miles from Sun Dial Bridge which is easy and convenient but It's not a great neighborhood (just my opinion) What a Surprise for us when we enter the room. it is very clean, comfortable and well supplied.The descented hot breakfast are also well prepared. Friendly and polite Staff. I highly recommend this place.
Stayed 1 night in Nov 2023
Response from GSM on 11 Dec 2023
We sincerely appreciate your recommendation!We are happy to hear you had a comfortable stay in the two room Family Suite! Plenty of room to spread out after a long drive!It is true we are located in the industrial area of Redding. Luckily Redding is relatively small ,so a short car ride and you could be at The Sundial Bridge, Shasta Dam, Big League Field of Dreams, Redding Municipal airport or Bethel church within 10-15 minutes!We hope to see you n your next trip to see the Sundial Bridge!