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"The hotel is very convenient, easy walk from T2 & 3 at Heathrow and I enjoyed the stay there during a recent trip. We spent a total of 5 nights both before and after a journey to Australia. The room was clean, comfortable and the breakfast was good, perhaps not as varied as some other properties but good. My only concern was being charged a 25.00 GBP fee for checking in early after our arrival from Australia. Although a room was ready at 9:00 AM we would have been charged 50.00GBP to check in then, waiting until 10:00AM reduced it to a fee of 25.00GBP which we did after flying 24 hours. I don't have an issue with a late checkout fee but if a room is ready on arrival, I feel those fees are too high. Also, I am a Hilton Honours member and stayed a total of 5 nights at the property. We also paid an early checkin fee on our first arrival from Canada and a late checkout fee on the day we departed for Australia. While the staff were pleasant, I feel it was crazy to make us wait in the lobby for an hour when the room was ready. Just as another note, we checked out very early on our departure date but no consideration was given for that early checkout."

"All good"

"The staff here is helpful without being obsequious. The rooms are clean and comfortable. The breakfast selection is worth adding on. Its very good value especially if you want a central location near to museums and Hyde Park. "

"Everything was perfection. The staff did everything possible to make our stay enjoyable and comfortable."

"Clean room, pleasant and efficient staff, good breakfast "

"Breakfast was okay, room size and facility was good but very tired and in need of a refurb. The shower was poor and the bath seal had black mould and should have been replaced. The common area was being refurbished which we were not made aware of prior to our arrival. The noise was terrible, I don’t know how the staff were able to work with such loud noises constantly happening throughout the day. The location is great and lots to see and do nearby after a full room refurb we would consider returning. "

"I love the convenience of the location. This is my go to for when I visit my family and am returning to the USA."

"Staff were all really helpful friendly and super efficient - lovely stay thank you "

"Noisy due to construction next door "