Refuge Hotels

"10/10 for staff , room, "

"It was spotless!"

"Our stay at Ocean Coral Springs for a 60th birthday was amazing! From the check in with Georgia at the front desk to check out everything went smoothly. Natesha at Martha's Market checked on us our very first morning and arranged a special meal of Jamaican foods for our next day. Our family of Jamaican and Jamericans were overwhelmingly grateful and she followed up each day to ensure we were happy with the service. Kelly Ann served the family style breakfast, and Chef Fabian came out to speak to us after, which was so lovely and made us feel like VIPs. Latoya at the Italian restaurant, Joyce, Vernal, and Shane (who sang to us on our last day) all gave such attentive and friendly service. For the 60th birthday beachside dinner there was a beautiful setup and all of the food was delicious. I will say that going forward if there is a smaller romantic party maybe giving them more space from a louder more boisterous one (such as ours) for their comfort and privacy. Also I think having a team of people to set out the food initially would make things go smoother especially for the server who was also bombarded with requests for drinks, condiments etc. Everything was clean, operational and efficient in spite of having a natural disaster just a month before our trip! Most importantly I would stay here again and recommend the hotel to anyone looking for accommodations in Jamaica! "

"Our stay at Iberostar Waves Rose Hall Beach was absolutely amazing from start to finish. The resort was beautiful, clean, and well-maintained, with stunning ocean views and a relaxing atmosphere throughout. Our room was spotless and comfortable, and housekeeping did a fantastic job every day. What truly made this stay exceptional was the staff — every single person we encountered was warm, welcoming, and genuinely attentive. They went above and beyond to make us feel valued and taken care of. The food options were plentiful and delicious, with something for everyone, and the restaurants and bars were consistently excellent. The amenities were top-tier, from the pools and beach access to the entertainment and activities. Everything was well organized, fun, and easy to enjoy without feeling crowded or rushed. This resort strikes the perfect balance between relaxation and entertainment. We had an unforgettable experience and would absolutely return. I highly recommend Iberostar Waves Rose Hall Beach to anyone looking for a true all-inclusive vacation with outstanding service, comfort, and memories that last a lifetime."

"Awesome staff. "

"Staff was attentive, courteous and very appreciative While repairs were still in progress they were diligent in ensuring the guest experience wasn't negatively affected. I am so very happy that we didn't change our travel plans "

"The room was amazing. The food and the service was. One thing realy didnt like amd bather me was tje way they nask tip, so annoyed, they forget they are an employees to some one. It is very bad."

"Great place "

"This is truly a family-friendly resort. The staff members are very welcoming, attentive, patient, and kind. The grounds of this beachfront property are beautiful. The suites are spacious and comfortable. The food was delicious and the chef considered my dietary restrictions. Every meal was a treat. I wasn't expecting a Thanksgiving Day dinner and was pleasantly surprised. The food, music, decor, and family atmosphere at the Thanksgiving Day dinner were wonderful. There are daily activities for all age groups. I enjoyed sitting on my suite's balcony looking at the ocean and listening to the waves. My son worked out in the gym. It was a great vacation experience."