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Reviews of Americas Best Value Inn Refugio

2 out of 5
Americas Best Value Inn Refugio
920 Victoria Highway, Refugio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 80 reviews" "
Rating 8 - Good. 21 out of 80 reviews" "
Rating 6 - Okay. 15 out of 80 reviews" "
Rating 4 - Poor. 8 out of 80 reviews" "
Rating 2 - Terrible. 11 out of 80 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from America's Best Value Inn on 2 Jun 2022
Thank You for the amazing rating! Hope to see you stay again soon.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept. Only omplaints; no ice in machine, bathroom floors slippery for crutches.
Stayed 2 nights in Jun 2021
Response from JESSICA on 20 Jun 2021
THANK YOU FOR STAY !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the parking when we left to go see family and got back there were no parking by our room too many cars had to park far I did enjoy our stay the hotel and staff were great
Stayed 3 nights in May 2021
Response from Jessica on 9 Jun 2021
Thank you for your feedback! We are glad you enjoyed your stay other than the unfair amount of parking space (: Hope to see you all back soon!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2021
Response from Jessica on 13 Jun 2021
Thank you for your feedback! Hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and updated inside room. It had a comfortable bed. They greeted me nicely
Stayed 1 night in May 2021
Response from Jessica on 28 May 2021
Thank you for your kind feedback, we very much appreciate it! Hope you come back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and quiet, for me that is what I look for. There where fast food places with in a mile of the motel. And it is half-way between home and Houston...
Stayed 1 night in May 2021
Response from Jessica on 26 May 2021
Thank you for staying with us! We love to hear from our customers on how they enjoyed their stay! We hope to see you back soon (:

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Rooms were clean. Low water pressure in the shower.
Stayed 2 nights in May 2021
Response from Jessica on 24 May 2021
Thank you for your feedback! Hope to see you again soon and we will try to improve the water pressure issue for a more enjoyable stay!

4/10 Poor

Tierrah

Stayed 1 night in May 2021
Response from Jessica on 24 May 2021
Sorry your stay was not more enjoyable. Hope we see you again soon and would love more feedback on how we could improve your stay!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Jessica on 31 Mar 2021
Thank you for your response! Hope to see you back soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We only used to rest for trip so we did not use breakfast etc. Room was fine and staff was pleasant. No issues.
Stayed 1 night in Mar 2021
Response from Jessica on 29 Mar 2021
Thank you for choosing Americas Best Value Inn @REFUGIO! Hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it was a little bit more than I thought but overall it was ok
Stayed 2 nights in Mar 2021
Response from Jessica on 29 Mar 2021
Sorry your stay wasn't better! Please, let us know what we could do to make your stay 5/5 next time. thank you.

10/10 Excellent

david

Stayed 2 nights in Mar 2021
Response from Jessica on 6 Apr 2021
Thank you for your positive feedback! We hope to see back soon!

6/10 Okay

michelle

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from Jessica on 3 Apr 2021
Thanks for your feedback! Hopefully we can make your stay a 10/10 next time!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place..
Very clean and quiet area...best sleep I ever had..bed was amazing..hard wood floor no carpet...beautful room..
Stayed 2 nights in Mar 2021
Response from Jessica on 19 Mar 2021
Thank you! Hope you come back soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Jessica on 23 Feb 2021
Thank You for your feedback! We love to hear from our customers on how we are doing, we appreciate you doing business here with us at Americas Best Value Inn @REFUGIO.

8/10 Good

christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Jessica on 23 Feb 2021
Thank you for your feedback! We appreciate you doing business with us, hopefully you come visit us again and we will get a 10/10 next time! Please let us know how we can improve our service for a perfect stay. Thanks again for choosing Americas Best Value Inn @REFUGIO.

10/10 Excellent

Sharon C, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the cleanliness of the room! The room appeared to have been renovated. It was overall very nice and I enjoyed my stay!
Stayed 2 nights in Jan 2021
Response from JESSICA on 25 Jan 2021
THANK YOU FOR YOUR REVIEW! WE HOPE TO SEE YOU BACK SOON

10/10 Excellent

Raymundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hunting Lodge
Great used it for our hunting trip, the room was big and clean! New TV and the satellite was great for football! Great place!!
Stayed 2 nights in Dec 2020
Response from JESSICA on 25 Jan 2021
THANK YOU FOR THE REVIEW! HOPE TO SEE YALL BACK SOON!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from JESSICA on 25 Jan 2021
Thank you for your review! Hope to see you back soon!

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service!
Stayed 2 nights in Dec 2020
Response from Jessica on 25 Jan 2021
Thank You!!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff member on duty was so courteous and helpful. The internet in her town was out and it was difficult for her to confirm it. But, she did it with courtesy and a smile . The heater in the room was noisy, but, other thsn that, all was fine.
Stayed 1 night in Dec 2020
Response from Jessica on 25 Jan 2021
Thank you for the Great Review!

8/10 Good

Demetria Schrock

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2020

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!!!!!!
Great place!!
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2020

8/10 Good

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

8/10 Good

Adrian

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent very quite everyone was very friendly I'm differently going to continue going here
Stayed 1 night in Jul 2020

10/10 Excellent

Tabitha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Allison, Canyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. I wish the water pressure in the shower had been better.
Stayed 2 nights in Jul 2020

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money,very clean
Stayed 1 night in Jul 2020

2/10 Terrible

Abram, Austin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, ponding water in the tub/shower, bugs, dust, thin walls, cheap ass bed mattresses. Didn’t even stay! I left!!!!
Stayed 1 night in Jun 2020
Response from Guest Relations on 2 Jul 2020
Dear Abram, Your constructive feedback is appreciated. We are sorry your room was not spotless upon your arrival and that the bed was not to your preference. Rest assured, we have addressed your concerns regarding cleanliness and possible pests. Although we are unable to change the past, we hope you will give us another opportunity in the future to shine.

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice quiet hotel Staff was lovely
Stayed 1 night in Jun 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The hotel was clean, with a comfortable bed and a huge flat screen TV. Real value for the money.
Stayed 2 nights in Jun 2020

10/10 Excellent

Eduviges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable
Stayed 2 nights in May 2020

6/10 Okay

Norris

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not to happy.
Well the service was good considering everything, but the front door leaked water when it rained, the tv service was always cutting out, the mattress was like sleeping on a hardwood floor, and the sheets were like using paper for blankets.
Stayed 2 nights in May 2020

6/10 Okay

Verified traveller

Travelled with family
1st when we checked in I didn't have elevators the restroom was missing some tile
Stayed 1 night in May 2020
Response from CL on 26 May 2020
WE APOLOGIZE, BUT WE HAVE NO ELEVATORS AT THIS HOTEL.. WE ARE WORKING TO IMPROVE OUR ROOMS.. THANK YOU

10/10 Excellent

Gabriel, San Antonio, TX

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were AMAZING! Bathrooms were great and floors were very nice! I would definitely book again.
Stayed 1 night in May 2020
Response from CL on 26 May 2020
THANK YOU ,WE APPRECIATE YOU BEING AT OUR HOTEL.. HOPE TO SEE Y'ALL AGAIN ON YOUR NEXT TRAVEL.

4/10 Poor

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When booking it didn’t say no pets allowed . No breakfast but no price difference either
Stayed 1 night in May 2020
Response from Guest Relations on 2 Jun 2020
Dear Rachel, Thank you for your feedback. We apologize for any confusion regarding our pet-policy, however, on Hotels.com under the section 'Traveling With Others,' we do advertise that pets are not allowed. Also, at this time, some of our amenities have been limited for the safety of our staff and guests. It is regrettable that your time with us did not meet your expectations, but hopefully, you'll give us another chance to redeem ourselves in the future. All the best to you.

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room through Expedia. When I arrived at the hotel they told me they had no more rooms left and that I would have to contact Expedia for a refund. They said Expedia was booking rooms without confirming availability. Worst experience ever.
Stayed 1 night in May 2020
Response from cl on 26 May 2020
I am so sorry Melissa, we had lack of communication with Travel agents.. We certainly apologize for the inconvenience . we had an overload of Reservations for a capacity of 44 Rooms..

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018