Kingston Hotel Guide - Regal Independence Mall hotels in Kingston, United States of America.

"Clean room. Convenient location "

"Parking was easy off the highway & just north of busy & expensive Plymouth. Not bad for an overnight stop, but the staff are not allowed to put out the morning continental breakfast. Don't be afraid to ask them for it. They will offer what they have. No jelly?"

"Disappointed in wifi "

"This hotel is in a great location, has plenty of parking, and the room was big. We traveled with kids, and were not told that the pool was under construction- first disappointment. The customer service at front desk was disappointing for the most part. Rude and entitled, no hospitality. True to form, the NE stereotype was on full display. Having lived in MA for 40 years, and other parts of the country for 15, I can confirm that customer service was terrible. At almost every opportunity, staff made it seem like having customers was a bother to them, and like it would kill them to smile. No one tried to make us feel welcome- it's really not that hard. If you go into the hospitality industry, try to at least pretend you like dealing with the public. Zero compassion or problem solving. The room was nice and well equipped, however, our door handle (to the hallway) was basically falling off- it could be easily moved in and out of the door and did not always lock when we left the room. We made front desk aware (she feigned mild concern) and said she would put in a ticket. No one came, it remained unsafe during our stay. Breakfast was a nice plus. For most people traveling is either for a fun experience, or sometimes for a stressful busy event, and in all cases, costs too much to accept being treated as if your presence is a nuisance. "

"Clean room hallways are still under construction. Reception area beautifully done "

"I was disappointed with no breakfast. I did not really look when I booked but the price was really high so I expected to have it and they did not. The heat rattled but I took a business card and wedged it to stop it. The room was pool side and the room smelled like chlorine which to be fair has been the case in other hotels. "

"Clean gym, good breakfast "

"Good"

"Good"