Indianapolis Hotel Guide - Regal UA Galaxy - Indianapolis hotels in Indianapolis, United States of America.

"In the middle of a renovation and it's coming along nicely. The morning desk employee was absolutely rude. I called in the morning to request late check out (the hotel was mostly vacant and it was Sunday morning) and there was no answer. I went to the desk an hour before check out time. I observed the desk employee in questionable behavior with the cleaning staff. She was making fun of their accents and speaking very rudely to them. She returned to the desk when I got to it. I asked if I could extend my checkout by an hour. This is fairly standard and many properties have a fee schedule for this. She looked at me and said no. She needs to clean that room now so I needed to pack my things as quickly as possible and leave. This was my first interaction with this employee. She didn't know which room I was in or anything else of that nature. I did end up staying in the room until the agreed upon check out time, but still not understanding what reasoning she had to be rude to the other employees and myself. As far as her appearance at the front desk, I would have been given pause if I was checking in. Her clothes and hair were dirty and she was unpleasant and foul with horrendous grammar. This could be a great spot for the price, but they need a serious intervention with this particular employee. It left a horrible imprint and ending to an otherwise positive stay. "

"No hot water. Would like a discount for this inconvenience, please .. "

"The breakfast was excellent. Likely one of the best breakfast setups I've seen at any hotel at all. The room was very comfortable and had a fun setup. We had the king room with a sofa bed and it had a moveable tv so you could watch it from the couch, the kitchen island or the bed. There's a stove top, but no oven, except I reckon the microwave could be used as a convection oven! I didn't realize that part ahead of time or I wouldve taken more advantage of that. The staff in the food area was Very Attentive and helpful and kept everything very well stocked. Check in was a little rushed and stressful, but overall very quick and easy. Just could've been friendlier. Overall, this hotel was wonderful and I have no real complaints. "

"Much better than my last stay at a Best Western. "

"Terrible stay the kitchen hot stove wasn't working they need to be more accessible to the customers instead of acting like we are a problem"

"Car was stolen off property, close to office. No one seen it happen. Sad "

"The place was dirty as soon as I pulled up to my room, I felt a hypothermic needle right next to my car was asked for a security deposit when nothing was stated our entire group she asked half of us for security deposit didn’t ask the other half try to be polite when speaking to the desk clerk no response Continental breakfast means more than just waffles, fruit and yogurt. We travel a lot and we like staying in Clarions but this experience has been the worst ever"

"The key isn’t working two times from the time I checked in. There is no hot water in the room. Staffs have to switch to other room."

"The room was clean and the staff was really nice and helpful."