Sacramento Hotel Guide. Hotels in Regency Park, Sacramento, United States of America

"Great hotel"

"Stayed on a Wednesday (3/18) You get what you pay for. But this one is well below. First off, TV did not work, with kids this is a terrible situation. Then the main room light did not work. This is cheap appliance that could have been swapped. There was a weird bug in the bathroom ceiling. Time to call pest control. The bathroom did not even have a toilet paper holder. When calling the front desk, Sahid said that "no TV's were working" due to the network. BS. I asked at least other 4 guests and their TV's were working. When confronting Sahid the next morning about that lie, Sahid said that "they were sold out" so he could have not swapped our room. When I asked Sahid to talk to their manager, Sahid said he was not available. Another lie. Besides the hotel lack of working items, Sahid stares at his phone and barely looks at the customer in front of him. Gen Z issue maybe? Who knows...But Sahid definitely needs re training."

"Super friendly staff, close to lots of fun things"

"Great"

"The rooms were nice and tidy"

"Bar closed too early"

"The tv remote wasn't working. I called the front desk and he told me to pick up a new remote from the front desk. That one didn't work either. I gave up. When I checked in, there was no one at the counter for 10 minutes and no way to get anyone's attention. When the guy showed up he said he was "wandering around the hotel." He checked me in and never said one word about an extra $100 deposit he charged for "incidentals." I didn't know about it till the next morning when I saw the money being held in my account. That "incidental" charge is such bs. What a way to tell your guest "I don't trust you" right off the bat. It's gross. Many of us live paycheck to paycheck so when we are able to eke out a vacation, even for only a day, an extra $100 being held on the account is a detriment. Yes, we get it back eventually - but what if I needed it asap? It also tells me the quality of your typical guest if you have to charge people ahead of their stay. It's a terrible business practice. "

"Comfortable, clean, great location, great amenities "

"The staff was exceptional. The room was clean and nice."