Service was superb! Thanks to Cindy and Winny we had a wonderful stay. They provided us with excellent services and was friendly throughout the stay. Left an item in the hotel and only realized it when I reached Taipei, called them and Winny helped to courier it to my Taipei hotel, it was a breeze! Special thanks to her! Only down side was the toilet was leaking but luckily they upgraded us to a better room and the room was excellent! They also recommended and arranged for transport to our dinner place. Highly recommended place to stay at! They are the kind of employees employers should keep and reward!
P.S If you are also considering the old England manor, I suggest you go for this instead, they are under the same company(learned it from our driver, Mr Lee which was excellent as well). We went to the old England Manor for high tea and their service was so bad compared to here.