Hiking

Reviews of Royal Inn Richmond Hill- Savannah I-95

2.5 out of 5
Royal Inn Richmond Hill- Savannah I-95
4005 US-17, Richmond Hill, GA

Reviews

6.6
Rating 10 - Excellent. 13 out of 56 reviews" "
Rating 8 - Good. 18 out of 56 reviews" "
Rating 6 - Okay. 9 out of 56 reviews" "
Rating 4 - Poor. 3 out of 56 reviews" "
Rating 2 - Terrible. 13 out of 56 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Although the facilities were older, the room was spacious, clean, and quiet.
Stayed 2 nights in Jun 2023

6/10 Okay

Jeffrey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Too much to say, owner didn't speak English. Inexpensive motel, get what you pay for. Will NOT return
Stayed 2 nights in Jun 2023
Response from Royal Inn Staff on 22 Jun 2023
Jeffrey, We are sorry to hear that you were unsatisfied with your stay. In the event that a situation such as this ever occurs again, please bring your problems/concerns to the front desk's attention so that we are able to promptly assist you and make the necessary changes to help improve your stay.

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Royal Inn Staff on 16 Jun 2023
Margaret,We are sad to see such a low review. It would have been helpful if you would have been able to give a detailed review so that we could make the necessary changes. For future reference, if you ever have any dissatisfactions with your stay, please bring it to the front desk's attention as soon as possible so that we can help you have a better stay. Thanks.

2/10 Terrible

Shane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Royal Inn Staff on 16 Jun 2023
Shane,We are sad to see such a low review. It would have been helpful if you would have been able to give a detailed review so that we could make the necessary changes. For future reference, if you ever have any dissatisfactions with your stay, please bring it to the front desk's attention as soon as possible so that we can help you have a better stay. Thanks.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Just a older hotel
Stayed 2 nights in Jun 2023
Response from Royal Inn Staff on 7 Jun 2023
Adrienne,Thank you for taking time out of your day to give us a great review. We want to repay the gesture and let you know that we appreciate you staying with us. Please do keep us in mind if you ever are in the area again.

8/10 Good

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was clean and quiet no compliants.
Stayed 4 nights in Apr 2023
Response from Royal Inn Staff on 29 Apr 2023
Anthony,Thank you for taking time out of your day to leave us a good review. We appreciate you staying with us.

2/10 Terrible

Dan, Indianapolis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved 2 rooms for family while traveling to Fla.. first room was filthy, food and blood, and black hand marks on wall. AC plastic housing was barely on unit and was broken in several places, barely cooling the room. Front desk didn't believe us when we complained and came to room to check. Accused my wife of moving the bed closer to the AC and it was just how we found it. She finally agreed to give us another room. 2nd room was in better shape but toilet handle was so corroded the chain to flush it with was at the bottom of the tank. I would have left but the reservation was nonrefundable. DO NOT STAY HERE.
Stayed 1 night in Apr 2023
Response from Royal Inn Staff on 25 Apr 2023
Dan,We are sorry to hear of that your stay was unsatisfactory. We try out best to deliver customer satisfaction to every guest whom stays at our establishment. We wish that we would have been able to resolve any negative feelings and that you would have been able to depart with a more satisfied feeling. Again, we offer our regards.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Royal Inn Staff on 20 Apr 2023
We just want to thank you for taking time out of your day to rate our establishment. Thank you for staying with us!

2/10 Terrible

Leutvilay

Stayed 1 night in Apr 2023
Response from Royal Inn Staff on 20 Apr 2023
We apologize for any inconveniences that you may have experienced during your stay with us. We wish that you could have departed feeling satisfied with your time with us. Again, our apologies.

2/10 Terrible

Robin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Although it was fairly clean, tv did not work. Refrigerator didn't work. Ice dispenser not working. Soda machine broken. Booked a king but got a queen bed. Opened fridge to find someone's old food in there
Stayed 1 night in Apr 2023
Response from Royal Inn Staff on 20 Apr 2023
Robin,We want to apologize for any inconveniences you may have experienced during your stay with us. If you would have told us about your tv and refrigerator during your stay, we would have been sure to correct the issue. We are sorry but the drink vending machine is owned by a third party so we have no control over it's function ability. We wish that you would have been able to depart feeling more satisfied with your stay!

8/10 Good

Peerapan, Tamarac

Response from Royal Inn Staff on 29 Apr 2023
Peerapan,Thank you for taking time out of your day to leave us a good review. We appreciate you staying with us.

6/10 Okay

Phillip

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room had no towels, very noisy and a drunk homeless guy was passed out in a car outside our room.
Stayed 1 night in Apr 2023
Response from Royal Inn Staff on 20 Apr 2023
Phillip,We apologize for the inconveniences. We are always more than happy to assist a guest(s) when there is any an issue. All that a guest would have to do is contact the front desk and let them know the situation. Please keep this in mind if you ever decide to stay with us again. Thank you

6/10 Okay

Janice

Stayed 1 night in Mar 2023
Response from Royal Inn Staff on 25 Apr 2023
Janice,Thank you for taking time out of your day to share your review. We hope you had a wonderful stay and that any issues you might have had were resolved in a timely manner. We hope that you would choose our establishment in the future. Again, thank you for staying with us.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and after going to room it was so bad we could not stay there We tried to get a refund 15 minutes after checkin and they refused because we didnt get to office in 10 minutes .It was 15 minutes I gavee them the room key and booked at another hotel I hope to dispute this charge
Stayed 1 night in Mar 2023
Response from Royal Inn Staff on 20 Apr 2023
Robert,We are sorry to hear that you are unhappy with your experience. We have to follow policy just like every other establishment has their policies and regulations. We wish that you would have been able to depart from us feeling satisfied with your stay. Again, our apologies.

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Royal Inn Staff on 20 Apr 2023
We are pleased to see that you took the time out of your day to give us a good review! We want to thank you for staying with us and we hope you will choose our establishment again in the future.

6/10 Okay

Walter

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Royal Inn Staff on 20 Apr 2023
We are sorry for any inconveniences that you may have experienced during your stay with us. Thank you for staying with us and we wish that you would have been able to depart feeling satisfied. Again, our apologies.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was horrible
Stayed 1 night in Mar 2023
Response from Royal Inn Staff on 20 Apr 2023
Patricia,We are sorry that you were unsatisfied with any aspect of your trip. Thank you for staying with us and we wish that you would have been able to depart feeling content with your time with us. Again, our deepest regards.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
Clean with the bathtub Spicket came off.
Stayed 1 night in Mar 2023
Response from Royal Inn Staff on 20 Apr 2023
Timothy,We are sorry that you had any complications during your stay with us. Hopefully, you brought this concern to the front office so they could direct our maintenance staff to fix the issue. Thank you for staying with us and again we offer our apologies.

8/10 Good

Li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Royal Inn Staff on 20 Apr 2023
Li,We are pleased to see that you took the time out of your day to give us a good review! Thank you for staying with us and we hope that you will choose our establishment again in the future.

10/10 Excellent

Tyler

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Royal Inn Staff on 20 Apr 2023
Tyler,We are pleased to see that you took the time out of your day to give us a good review! Thank you for staying with us and we hope that you will choose our establishment again in the future.

8/10 Good

bradley d

Liked: Cleanliness, staff & service, room comfort
nice stay
Stayed 1 night in Feb 2023
Response from Royal Inn Staff on 20 Apr 2023
Bradley, We are pleased to see that you took the time out of your day to give us a good review! Thank you for staying with us and we hope that you will choose our establishment again in the future.

4/10 Poor

Chris

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Royal Inn Staff on 20 Apr 2023
Chris,We are sorry that you are unsatisfied with your time with us. We wish that you had been able to depart feeling content with your experience. Again, we are sorry for any inconveniences that you may have had. We apologize.

10/10 Excellent

Machael

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, bed was great, woman in the office was excellent!
Stayed 1 night in Dec 2022
Response from Casey on 13 Dec 2022
Dear Valued Customer, Thank You for taking the time to tell us about your stay. Glad you enjoyed your stay and hope to have the pleasure of seeing you again.Thanks, Front Office

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room didn’t have microwave, hair dryer, or even an alarm clock. There were only 3 flat pillows. There was a dirty dried up wash rag in the shower curtain when I went to take a shower. The mattress was comfortable. The room smelled funky.
Stayed 1 night in Oct 2022
Response from Renee on 2 Nov 2022
Good day Amanda.We appreciate your business and honest review about your stay at the Royal Inn. We apologize that you did not receive a better experience during your stay. We are taking your feedback in consideration, and will strive to make needed improvements. We hope you got the rest you needed as you mentioned how comfortable the bed was for you. Kind regards,Renee - Royal Inn Staff

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
Other than being an older property - In other words, you could clearly see the ware and tare of the walls & furniture. There was an opening at the bottom of the door (no weather stripping) so insects/lizards could come in. It wasn't sealed, water leaked in from power washing. I have no other real complaints. The staff was wonderful, very friendly, guest oriented, and helpful. Easy on/off access to I-95 and short commute to historic district of Savannah. Easy parking. Room was very clean, cool A/C, comfy bed, and nice shower. Perfect for a quick overnight stop.
Stayed 1 night in Oct 2022
Response from Renee on 2 Nov 2022
Hello Jennifer.We appreciate you being our guest at the Royal Inn. We apologize for not meeting We have looked further in to the property and are working diligently to rectify certain issues you mentioned above. Our hotel is working daily to make improvements so that you and other guests won't have the same issues. We thank you for your honest feedback and look forward to you visiting again.Royal Inn

10/10 Excellent

Christopher

Stayed 5 nights in Oct 2022

10/10 Excellent

Nisaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night as I was visiting various areas in Savannah. But, my stay was wonderful. The front lobby and the room was spotless. You could smell the cleaning products when walking in the front door. It made me comfortable right away because I knew the room would be clean and it was. The property was very quiet and peaceful. The internet was quick, which was nice since I have to upload videos for work. They also had grab and go breakfast available. All in all I would definitely recommend the Royal Inn!!!!
Stayed 1 night in Oct 2022
Response from Renee on 3 Oct 2022
Good day Nisaa.We appreciate your state at the Royal Inn and appreciate your review. It is our duty to make sure that our lobby and rooms are refreshing and comfortable for our guests. Thank you for pointing out the peace and quietness you observed, as we make sure that our property is free from unwarranted traffic and noise. Our grab and go breakfast area is for our early-bird guests that need something quick and we were happy to provide that to you.We hope that you visit the Royal Inn again on your next adventure, wherever God may take you.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No lce
There was no ice Ones at front desk when we checked in could not hardly speak English
Stayed 2 nights in Sep 2022
Response from Renee on 4 Oct 2022
Hello William.We apologize if it was a challenge for you to understand our front desk staff. To become part of the solution, we welcome you to use other forms of communication. We know communication is key in business and welcome you to try Google Translate. This has been a success with most of our guests who speak another language and due to our efforts, make our guests more comfortable knowing how important it is for us to communicate with them.Our ice machine is currently out of order as it is being worked on. We hope that you visit again in the future and thank you for your feedback.

2/10 Terrible

Matthew

Travelled with family
Disliked: Property conditions & facilities
Place was filthy. Stained bath towels. Clerk did not know how to use the POS system. Had to get on the phone to figure it out. Didn't understand why I had to pay extra when I have already paid for the place. Cleaning came in and made the bed but never picked up trash I never gave out toilet paper had to go by my own. Well not be staying there ever again.
Stayed 4 nights in Sep 2022
Response from Royal Inn Staff on 4 Oct 2022
Hello Matthew.We appreciate your feedback and bringing this matter to our attention. It is our duty at the Royal Inn to provide our guests with what they need for a comfortable stay but we did not meet your expectations. Our employees are continuously being trained to give great customer service and become more proficient using the POS system to check in guests properly.All guests are charged an incidental fee during their stay in case of damages upon departure. We apologize for not meeting your expectations during your stay and are working as a team at the Royal Inn. We would appreciate another chance to earn your business.Thank you

8/10 Good

Edmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Ok
Just fine for an inexpensive hotel. You get what you pay for.
Stayed 1 night in Feb 2022

2/10 Terrible

John

Disliked: Staff & service
Stayed 1 night in Jun 2021

2/10 Terrible

Teresa

Disliked: Staff & service, room comfort
Stayed 3 nights in Mar 2021

2/10 Terrible

pablo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
The room have a bad smell,cleaning it’s so bad.
Stayed 1 night in Feb 2021
Response from Amilee on 21 Feb 2021
Dear Pablo, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, ice machine did not work, toilet did not flush properly.
Stayed 1 night in Jan 2021
Response from Amilee on 6 Feb 2021
Dear Customer, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Turned Around and Walked Away
I find it difficult to believe that this hotel rates 7/10 on customer reviews. After having seen the place, other customers' ratings are suspicious: the descriptions "Exceptional" and "Very good" are used repeatedly. We arrived around 3:30 pm and the office was empty. After ringing the bell several times and getting no response, I found an employee on the second floor, apparently cleaning rooms. She was very polite and came down and checked us in. We already had a bad vibe about the place, though, just from the outside. We walked in the room and it just looked dingy. We had asked for two doubles, but the room had one king. We looked at the chair and footstool--both were old and dirty, and my wife wouldn't even enter the room. We returned the key to the office, paid for the night anyway, and stayed in the Fairfield Marriott nearby--much nicer!
Stayed 1 night in Jan 2021
Response from Amilee on 6 Feb 2021
Dear Customer, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2020
Response from Amilee on 2 Jan 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Javiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Amilee on 2 Jan 2021
Dear Guest, Thank you for reviewing Royal Inn Richmond, GA. Your feedback is very important to us and is greatly appreciated. We are pleased to know that you enjoyed your stay. We will be looking forward to your next visit with us. Amilee Patel Royal Inn 4005 us HWY 17 Richmond Hill GA 31324

10/10 Excellent

Latoya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great galue
Nice
Stayed 1 night in Dec 2020
Response from Amilee on 26 Dec 2020
Dear Valued Guest, Thank you for reviewing Royal Inn. Your feedback is very important to us and will be used to help us make improvements in areas needed. We are pleased to know that you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020
Response from Amilee on 3 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020
Response from Amilee on 30 Nov 2020
Thank you for taking the time to tell us about your experience at Royal Inn. Your feedback is very important to us, We will be looking forward to your next visit with us. Royal Inn 4005 US HWY 17 Richmond Hill GA 31324

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020
Response from Amilee on 26 Nov 2020
Thank you for your feedback. We are so glad you enjoyed your stay.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean & Comfortable
It was clean and comfortable. Unfortunately, the advertised breakfast was not provided at all. We were counting on it.
Stayed 1 night in Oct 2020
Response from Amilee on 23 Oct 2020
Dear Customer, We apologize for disappointing you in regards to the breakfast. We have taken off from the website that we don't serve breakfast due to covid. Thank you,

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice place
Staying at this hotel was as promised. Clean and quiet
Stayed 2 nights in Oct 2020
Response from Amilee on 18 Oct 2020
Dear Customer, Thank you for the positive feedback. Thank you,

8/10 Good

Cassandra

Liked: Staff & service, room comfort
Great if on a budget
The overall experience was good. Wasn’t trying to spend too much money so the price was reasonably good. The room served its purpose for my husband and I perfectly but there were a few concerns as far as cleanliness. I was prepared and brought along Lysol wipes so we made do.
Stayed 1 night in Oct 2020
Response from Amilee on 12 Oct 2020
Dear Customer, Thank you for the feedback. We are trying our best to keep our place neat and clean. Thank you,

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities
Scarey
Spiders on the entryway. Happy halloween??
Stayed 1 night in Oct 2020
Response from Amilee on 11 Oct 2020
Dear Customer, We clean our walks ways and exterior doors daily, but due to being exterior property, we have no control over the insects as they keep coming. We apologize for the inconvenience.

4/10 Poor

LodiPapi, Atlanta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was dated, and had a funny smell to it. The outside was not very well kept up. The customer service was very friendly.
Stayed 2 nights in Oct 2020
Response from Amilee on 6 Oct 2020
Dear Valued Customer, Thank you for taking your time and giving us your feed back. We apologize for any inconvenience, we will make sure next stay of yours will be better experienced one. Thank you,

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Sep 2020
Response from Amilee on 29 Sept 2020
Dear Customer, Thank you for the feedback. We appreciate your business. Thank you,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
toilet and tub was nasty and rude staff
The toilet seat needed to be change desperately, tub needed to be cleaned. The staff was rude because i pulled the sheets down to make sure they were cleaned and he told me that he didn't want me to stay on his property.
Stayed 2 nights in Sep 2020
Response from Amilee on 27 Sept 2020
Dear Value Customer, Thank you for taking your time and given your feedback. You know what you did and you also know what I said exactly.. And, if you feel that I was wrong I apologize. But, we do our best to keep our rooms neat and clean. We have taken the measure to keep up the standard of the cleanliness. Thank you,

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Amilee on 18 Sept 2020
Dear Valued Guest, Thank you for reviewing Royal Inn. Your feedback is very important to us and will be used to help us make improvements in areas needed. We are pleased to know that you enjoyed your stay. Thank you for willing to recommend Royal Inn to others and we hope to continue to offer you and your family commendable services each time.