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Loved the spacious rooms. I especially liked the cozy chair with ottoman. Beds were the most comfortable of any hotel I've stayed in. Everyone at the front desk was most accommodating.
The fact that I left my bag there by accident and was able to call, they found it. They called me back, speaks volumes to the quality of customer service that this location offers. Always friendly and kind.
Laura
Stayed 2 nights in Apr 2024
8/10 Good
Tracy
Business traveller, Travelled with partner
27 Apr 2024
Liked: Staff & service
Current construction but it was quartered off,
Otherwise it was great
Tracy
Stayed 1 night in Apr 2024
6/10 Okay
Rochelle
Business traveller
26 Apr 2024
Disliked: Property conditions & facilities
Should have multiple employees at night. I had to go downstairs to get toothpaste and a toothbrush. Also microwave and tv didn't work. It would be nice if breakfast was inclusive of allergies, like gluten.
The staff are super nice and helpful. The rooms are clean and spacious. I am familiar with this area and stayed overnight for a wedding, and felt very safe during my stay. My only real critique for the property is that parking is currently not great due to some construction/renovations taking place on the building. Not sure when that is supposed to clear up, but otherwise a good property.
Lauren
Stayed 2 nights in Apr 2024
Response from DeeAnne T. on 22 Apr 2024
Lauren, Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience. Our staff works very hard to ensure that your stay with us is safe and comfortable. As you noticed, we are currently making some updates to our property to keep it at its best, but we can assure you our guests experience is most important and we are making sure that during this time, free parking is still available for all registered guests. If at any time you have trouble with parking, please notify the front desk so we can help. We hope you will return soon to see our upgraded rooms and suites!
Very clean, quiet, reasonably priced hotel located in the Richmond Metro area. The hotel is a minute drive away from an abundance of retail shopsnand restaurants. The staff was extremely professional.
Clean, pool, breakfast included, helpful staff, comfortable beds. Location is near many restaurants, shopping malls, movie theater, etc. easy access to roads leading to tourist spots as well.
This hotel really needs an overhaul… walls in the room were dirty, which I realize is a strange issue. Bed was very comfortable and the staff was very nice, though, so there’s hope!