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Reviews of Wingate by Wyndham Richmond Short Pump

2.5 out of 5
Wingate by Wyndham Richmond Short Pump
13991 N Gayton Rd, Richmond, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 871 out of 1671 reviews" "
Rating 8 - Good. 450 out of 1671 reviews" "
Rating 6 - Okay. 189 out of 1671 reviews" "
Rating 4 - Poor. 95 out of 1671 reviews" "
Rating 2 - Terrible. 66 out of 1671 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

DANNY, BRISTOW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and welcoming at Wyndham Hotels.
Stayed 1 night in May 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Good team. Property is clean but could use some updating...
Stayed 1 night in Apr 2024

8/10 Good

Henry

Liked: Cleanliness, property conditions & facilities
The location is great and the hotel is well maintained
Stayed 2 nights in Apr 2024

10/10 Excellent

Syed Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spacious rooms. I especially liked the cozy chair with ottoman. Beds were the most comfortable of any hotel I've stayed in. Everyone at the front desk was most accommodating.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay but definitely coming back when in town.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was great!
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This didn’t apply it just looks like they’re doing additional construction at the hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that I left my bag there by accident and was able to call, they found it. They called me back, speaks volumes to the quality of customer service that this location offers. Always friendly and kind.
Stayed 2 nights in Apr 2024

8/10 Good

Tracy

Business traveller, Travelled with partner
Liked: Staff & service
Current construction but it was quartered off, Otherwise it was great
Stayed 1 night in Apr 2024

6/10 Okay

Rochelle

Business traveller
Disliked: Property conditions & facilities
Should have multiple employees at night. I had to go downstairs to get toothpaste and a toothbrush. Also microwave and tv didn't work. It would be nice if breakfast was inclusive of allergies, like gluten.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and hotel in a great location. Lots of renovations going on, but did not affect my stay in any way.
Stayed 2 nights in Apr 2024

10/10 Excellent

JADYN

Liked: Property conditions & facilities
This was our second stay. We will be back!
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities
The staff are super nice and helpful. The rooms are clean and spacious. I am familiar with this area and stayed overnight for a wedding, and felt very safe during my stay. My only real critique for the property is that parking is currently not great due to some construction/renovations taking place on the building. Not sure when that is supposed to clear up, but otherwise a good property.
Stayed 2 nights in Apr 2024
Response from DeeAnne T. on 22 Apr 2024
Lauren, Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience. Our staff works very hard to ensure that your stay with us is safe and comfortable. As you noticed, we are currently making some updates to our property to keep it at its best, but we can assure you our guests experience is most important and we are making sure that during this time, free parking is still available for all registered guests. If at any time you have trouble with parking, please notify the front desk so we can help. We hope you will return soon to see our upgraded rooms and suites!

8/10 Good

Sean

Good
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bathroom light didn’t work.
Stayed 1 night in Apr 2024

8/10 Good

Irène

Liked: Cleanliness, staff & service
Good location. Older hotel but nice overall.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janice, Orangeville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Route 64.
Stayed 1 night in Apr 2024

10/10 Excellent

Dilcia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the Location as it’s walking distance from shopping center and many dining options.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel with friendly staff. The cleaning a maid service was top-notch. I would love to stay there again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best value for the price, will stay again
Stayed 3 nights in Apr 2024

10/10 Excellent

Kiran

Liked: Staff & service
Loved the staff
Stayed 1 night in Apr 2024

4/10 Poor

Sang Hee, Falls Church

Disliked: Cleanliness, property conditions & facilities
Water was not hot. First room smelled like mildew. No usb plugs for devices
Stayed 1 night in Apr 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool was dirty and the gym had 2 machine and the other one's didnt work
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

J.R.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the continental breakfast was so weak! The was very little variety of fresh fruit available. Otherwise the stay was delightful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Valeria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection. Indoor pool
Stayed 1 night in Apr 2024

8/10 Good

Marylou

Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth L

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, reasonably priced hotel located in the Richmond Metro area. The hotel is a minute drive away from an abundance of retail shopsnand restaurants. The staff was extremely professional.
Stayed 1 night in Mar 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Lyrie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and atmosphere
Stayed 1 night in Apr 2024

10/10 Excellent

MaryAnn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and the hotel had a very nice hot breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Patricio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It smells clean…👍👍
Stayed 2 nights in Mar 2024

10/10 Excellent

Eva, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool, breakfast included, helpful staff, comfortable beds. Location is near many restaurants, shopping malls, movie theater, etc. easy access to roads leading to tourist spots as well.
Stayed 2 nights in Mar 2024

6/10 Okay

Steph

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were awesome. Unfortunately, the facilities and room were a little run down.
Stayed 1 night in Mar 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Mar 2024

8/10 Good

Lynda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness
It follows the normsl hotel standard practices
Stayed 2 nights in Mar 2024

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super friendly staff, and very accommodating with any request. The walls nee a fresh paint of coat, but the room was spacious and clean.
Stayed 3 nights in Mar 2024

4/10 Poor

Chuck

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel really needs an overhaul… walls in the room were dirty, which I realize is a strange issue. Bed was very comfortable and the staff was very nice, though, so there’s hope!
Stayed 1 night in Mar 2024

8/10 Good

Mcleodd

Stayed 1 night in Mar 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michele

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and the room was clean.
Stayed 1 night in Mar 2024

8/10 Good

DONNIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. The room was nice and clean. The bathroom was clean as well. Just what I expected from staying here a few times before.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kelvin

Stayed 1 night in Mar 2024