Totally terrified about these guests. They are people who must be blocked in all means of rent. From the moment of arrival until the moment of departure, it was people who caused immense damage in the apartment. You made reservation for two people and arrived in three, and paid only for two people. You caused damage to the bathroom because you managed to cause clogging in the toilet (a metal lid was placed inside the toilet, which made it necessary to remove the toilet and caused a major financial loss). The apartment does not allow smokers and was found many remains of cigarettes smoked and scattered throughout the house. The bath towels were left with horrible stains and the apartment was returned in a very dirty way. When I entered the apartment to check the clogged toilet, I was greeted with disgust and you were yelling at me. We communicated on the email when you made the reservation that you could stay in another apartment in the same building and on the day of arrival the two apartments were shown and you chose to stay in this one where you stayed. I did not understand why you claimed that you were verbally abused in Portuguese because you do not speak Portuguese and how do you make this kind of statement. Google translator was used because a few English words you did not understand, and then I used the google translator to translate it into German. The living room and balcony have curtains that were used both to prevent the sun from entering the room and also to wipe their hands (you left stains on the curtains on which I had to throw away because I could not clean it). It was provided with air conditioning and washing machine. This was my worst and most terrible experience.