Grand Rapids Hotel Guide - RiverTown Crossings Mall hotels in Grand Rapids, United States of America.

"VERY VERY VERY CLEAN HOTEL! Probably one of the cleanest hotels I’ve ever stayed at. Great staff and great location. Only issue we had and it’s not even an issue but the carpet was pulling and frayed in the room where it met the tile but really a nuance kind of thing. Will absolutely stay there again!"

"This hotel has the potential to be a great property. Unfortunately while we were there in May 2026 the hotel had just been sold and was changing management companies so things were lacking. The restaurant and bar were closed for renovation (but no work being done.) We were there three days and never saw a maid or a maid's cart anywhere. The pool was a little murky. The hallway carpets were sorely in need of replacement. The carpet in the room wasn't much better. But other than the carpet and the desk chair that needed to be replaced, the room was clean and satisfactory. The hotel is in a good location next to a mall with plenty of restaurants around (I recommend Anna's House for breakfast), about 15 minutes from the airport. The few staff that were there were outstanding and very helpful. After renovations are complete I would recommend this hotel."

"Rhiannon is the best bartender!"

"Clean and safe. Great place to stay"

"Room was clean, breakfast was good, liked that you had shampoo and conditioner"

"Our stay was very enjoyable. The hotel is six years old but looked brand new. The staff was very friendly and accommodating. It took about 5-minutes to realize that the parking garage is actually a public garage next door however it looks brand new as well. My only complaint is that the coffee maker in the room makes a poor very small cup of coffee. Sadly, it a machine that you see a big celebrity being their spokesperson for. Not a good coffee maker G.C. "

"Great room, killer view and solid restaurant choices. "

"It was a nice quick getaway. We had a relaxing time although we accessed few amenities. A lighter blanket would be appreciated. Why must there always be a smothering duvet?! We appreciated the late check out."

"Just fine for one night stay"