Exterior

Reviews of Best Western Corona Hotel & Suites

3.5 out of 5
Best Western Corona Hotel & Suites
1900 W. Frontage Rd, Corona, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 253 out of 429 reviews" "
Rating 8 - Good. 102 out of 429 reviews" "
Rating 6 - Okay. 37 out of 429 reviews" "
Rating 4 - Poor. 12 out of 429 reviews" "
Rating 2 - Terrible. 25 out of 429 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Madison

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Madison,Thank you for taking the time to rate us. We're delighted to see your 4-star rating. We'd love to hear more about your experience, as your feedback helps us to improve our services. We hope to welcome you back for an even better stay in the future. Warm regards,Hotel Management

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super spacious and very clean! I will definitely stay here again! 😁
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
Dear Pam, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay and appreciated our spacious, clean rooms. Your feedback is invaluable to us. We look forward to welcoming you back for another wonderful stay at the hotel in the near future.Warm regards,Hotel Management

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Location was good. Noisy at night and outside area was not that clean.
Stayed 5 nights in Apr 2024
Response from GM on 24 Apr 2024
Dear Michael, Thank you for sharing your feedback. We're glad you appreciated our location, but we regret hearing about the noise and cleanliness issues. We are committed to providing a comfortable and enjoyable stay for our guests, so your remarks will be shared with our team for improvements. We look forward to welcoming you back to a quieter, cleaner experience next time.Warm regards,Hotel Management

10/10 Excellent

Ruben, Stanton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and simple.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Ruben,Thank you for sharing your experience at our hotel. We're thrilled to hear you appreciated our commitment to cleanliness and simplicity. It's comments like yours that inspire us to strive for excellence. We can't wait to welcome you back again soon for another great stay!Warm regards,Hotel Management

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 3 nights in Mar 2024
Response from GM on 20 Apr 2024
Dear Jessica,Thank you for taking the time to leave us a review. We're thrilled you found our staff friendly and helpful. Your kind words serve as a wonderful affirmation of their dedication to service. We hope to welcome you back for another exceptional stay at our hotel. Warm regards,Hotel Management

6/10 Okay

Nicole, Whittier

Travelled with partner
Liked: Cleanliness, staff & service
Super close to the freeway; kinda a low income area.
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Nicole,Thank you for taking the time to share your review. We're glad you appreciated our convenient location. We understand your concerns about the surrounding area, and we strive to provide a safe, comfortable stay for all our guests. We hope that you'll consider us again in the future for a more satisfying experience.Warm regards,Hotel Management

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Peter, Thank you for your rating. We're delighted that you chose our hotel during your recent stay. Your feedback is very important to us. We hope you had a fantastic time and enjoyed our facilities and services. If there's anything specific you'd like to share about your experience, we're all ears. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Dear Erika,Thank you for leaving us a 5-star rating! We're thrilled to know that you enjoyed your stay with us. Your feedback is highly appreciated and will help us to improve our ability to serve you and other guests. We hope to have the opportunity to welcome you again in the future. Warm regards,Hotel Management

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Who was in the area that was safe and very quiet peaceful
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Melinda, we understand the importance of finding a safe and peaceful area for your stay. Our hotel is located in a tranquil neighborhood known for its safety and serenity, providing a peaceful retreat for our guests. Additionally, our dedicated team works tirelessly to ensure a comfortable and relaxing experience for all our guests. Should you choose to stay with us, we'll do our utmost to make your stay enjoyable and memorable. Thank you for considering us, and we look forward to welcoming you soon. Best Regards,Guest Experience Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint would be, I found a long hair in my scrambled eggs. It happens. The room was nice, clean and comfortable. Staff was nice.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear David, we're glad to hear that you found our room nice, clean, and comfortable and that our staff was nice during your stay. However, we apologize for the inconvenience caused by finding hair in your scrambled eggs. Your feedback is important to us, and we'll share this issue with our kitchen team to ensure that such incidents are avoided in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities
They staff was really friendly and understanding when we got there at 2am
Stayed 1 night in Mar 2024
Response from GM on 14 Apr 2024
Dear Cristina,Thank you for choosing our hotel and for your positive review. We're thrilled to hear that our staff made your visit enjoyable, even at such a late hour. We always strive to provide a warm and welcoming environment for our guests. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall great
Stayed 3 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Anthony,Thank you for sharing your experience at our hotel. We're absolutely delighted to hear that you had a great stay with us. It's feedback like yours that inspires us to strive for excellence in our service. We look forward to welcoming you back for an even better stay next time!Warm regards,Hotel Management

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Staff was awesome.
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Denise,Thank you for your wonderful review and the perfect rating. We're thrilled to hear that you had a smooth check-in experience and found our staff to be awesome. We strive to create memorable experiences for our guests at our hotel and your kind words are a testament to our efforts. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints at all. Staff was friendly. Liked the set-up of our room. Very comfortable. Breakfast was excellent!
Stayed 4 nights in Mar 2024
Response from GM on 30 Mar 2024
Dear Andy,Thank you for your glowing review! We're thrilled to hear you enjoyed our friendly staff, comfortable room setup, and excellent breakfast. It's always our goal to provide an exceptional experience for our guests. We look forward to welcoming you back to our hotel in the future!Warm regards,Hotel Management

8/10 Good

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of food could have been better. For example, the eggs were cold. Plus the alarm in the room didn’t work well.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear Bianca,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for the shortcomings you experienced, particularly with the food and alarm system. We strive to maintain the highest standards of service and your comments will help us improve. We look forward to hosting you again and providing a more enjoyable stay.Warm regards,Hotel Management

10/10 Excellent

Phuong, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Staff was nice & professional.
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Phuong,Thank you for your glowing 5-star review. We're thrilled to hear that you appreciated the cleanliness of our rooms and found our staff to be both pleasant and professional. We are dedicated to providing the highest level of service and your feedback encourages us to strive even harder. We look forward to welcoming you back in the near future.Warm regards,Hotel Management

4/10 Poor

Brianna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Was in a room by the access door and heard it slamming loud right through the wall all day and night. So that’s wasn’t ideal. Never came in to clean the room or give us fresh towels and we were there for 3 nights. Tv was terrible with limited channels that said “no network” remote hardly worked. Was a very frustrating experience trying to watch anything. You think it’s 2024 and hotels would just get smart tvs so we can log in to our streaming networks. The room was decent and decently cleaned. I just feel for $170 a night they need to do WAY better.
Stayed 3 nights in Mar 2024
Response from GM on 26 Mar 2024
Dear Brianna, We appreciate your constructive feedback and sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a quiet, clean, and comfortable space. We are actively working on improving our services, including our technology and cleaning routine. We value your input and hope to have another opportunity to provide you a superior experience.Warm regards,Hotel Management

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Jeanette,Thank you for your 5-star rating! We're thrilled to know that you enjoyed your stay with us. Your feedback is invaluable, and we would love to hear more about your experience to ensure we continue to provide top quality service. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it 😍 just around the property towards the back had a man by the back left corner was a man doing drugs. Other than that no problem with the hotel.
Stayed 4 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Diana,Thank you for your 5-star review and for sharing your experience at our hotel. We're thrilled to hear you loved your stay! We appreciate your feedback regarding the incident near the property, and have shared it with our security team to ensure our guests' comfort and safety. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Cristina

Travelled with family
Liked: Amenities
The individual that checked us in was very pleasant and everything was amazing
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Dear Cristina, Thank you for your wonderful 5-star review! We're thrilled to hear that you had an amazing experience and that our front desk staff made such a positive impression. Your kind words have brightened our day. We strive to ensure each guest feels welcomed and appreciated. We look forward to welcoming you back for another pleasant stay. Warm regards,Hotel Management

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Disliked: Amenities
good value for convenient and comfortable accomodation
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear Teresa,Thank you for your feedback. We are pleased to know that you found our accommodations comfortable and our location convenient. At our hotel, we strive to provide good value and a pleasant experience for all our guests. We hope you will choose us again for your next stay, where we will aim to exceed your expectations.Warm regards,Hotel Management

10/10 Excellent

tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the girl doing night audit was very friendly and helpful.. i happen to make a late reservation on st. patricks day and she was able to find it right away and get me into a room. the room was nice and clean except i did find a used wash cloth hanging on top of shower curtain but im sure it was an accident. other than that, i would definately recommend this property and over all will give this property 5 stars.
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear Tony,Thank you for your kind review and for choosing our hotel. We're delighted to hear about your positive encounter with our night audit team. We apologize for the oversight regarding the wash cloth - your feedback helps us improve. We're pleased that you'd recommend us and we look forward to welcoming you back soon.Warm regards,Hotel Management

8/10 Good

Tonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway but still quiet. The courtyard area is lovely although we only used it for breakfast our first morning. Rooms are very spacious Decent breakfast service. Towels are a little small and thin….really my only complaint
Response from GM on 20 Mar 2024
Dear Tonya,Thank you for choosing our hotel and taking the time to share your experience. We're glad to hear you enjoyed our peaceful location, spacious rooms, and lovely courtyard area. Your feedback about our towels has been noted and will be used to improve our services. We look forward to welcoming you back soon for another pleasant stay.Warm regards,Hotel Management

10/10 Excellent

charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel ever!
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Charlotte,We are thrilled to hear that you consider us as the best hotel ever! Your kind words are a testament to our dedication to providing exceptional service. We appreciate your feedback and look forward to welcoming you back soon. Thank you for choosing our hotel for your stay.Warm regards,Hotel Management

10/10 Excellent

Odessa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked the comfy bed and especially the pillows.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Odessa,Thank you for your wonderful review! We're thrilled to know you enjoyed our comfortable beds and pillows. It's always our aim to ensure guests have a restful night's sleep. We look forward to welcoming you back for another delightful stay. Warm regards,Hotel Management

2/10 Terrible

Erin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Erin, We're truly sorry to see your 1-star rating. We value your feedback and would greatly appreciate if you could provide more details about your experience. It's through understanding our guests' experiences that we can make improvements. We hope to have another chance to provide you with a better stay in the future.Warm regards,Hotel Management

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic, the room was fairly priced conpared to others in the area, and the quality of the rooms was outstanding. My stay was a fresh of breath air after staying in a few other hotels nearby during my trip, as they were very sub par. I plan to stay here again and have suggested this business to my friends and family.
Stayed 2 nights in Mar 2024
Response from GM on 7 Mar 2024
Dear Joseph,Thank you for the wonderful review and for choosing our hotel during your journey. We're thrilled to hear that our staff, pricing, and quality exceeded your expectations. It's truly rewarding to know you found our hotel a refreshing experience. We look forward to welcoming you back and appreciate your recommendations. Warm regards,Hotel Management

10/10 Excellent

BRISA

Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Brisa, Thank you for the fantastic 5-star rating! We're delighted to see that you had a memorable stay with us. We always strive to provide an exceptional experience, and it makes us happy to know we achieved that. We look forward to welcoming you back in the near future. Warm regards,Hotel Management

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice and clean please. Staff is very welcoming, caring and great attitude. The only issue we had that people staying during the night was a bit noisy.
Stayed 1 night in Mar 2024
Response from GM on 8 Mar 2024
Dear Francisca,Thank you for your kind words and stellar review! We're thrilled to hear that our staff made you feel welcome and cared for. We regret any inconvenience caused by noise, and we're always on hand to assist in such situations. We hope to welcome you back for an even more peaceful stay next time.Warm regards,Hotel Management

2/10 Terrible

Jennifer

It was so bad on the outside I ddint even check in
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Dear Jennifer, We're really sorry to hear about your first impression of our hotel. We understand that the exterior is a significant part of the overall experience. Please accept our sincere apologies and know we're working on improvements. We hope you'll give us another chance to impress you in the future.Warm regards,Hotel Management

10/10 Excellent

Eloisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was actually one of the best Best Westerns I've stayed at. Pleasantly surprised, I stay a night for a work trip and was very pleased with the staff, and cleanliness of the room.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Eloisa,Thank you for your wonderful review! We're thrilled to hear that our hotel stood out during your work trip and you appreciated our dedicated staff and cleanliness standards. We are always aiming to provide a pleasant and comfortable stay for our guests. We look forward to welcoming you back to our hotel soon.Warm regards,Hotel Management

10/10 Excellent

john, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel.
Stayed 3 nights in Feb 2024
Response from GM on 27 Feb 2024
Dear John,Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you found our hotel convenient for your needs. We strive to offer our guests a comfortable and hassle-free stay. We hope to welcome you back soon for another excellent experience.Warm regards,Hotel Management

8/10 Good

Donna

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Conveniently close to the freeway and fast food venues. Room was very clean. Perfect for an overnight stay.
Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Dear Donna,We're thrilled to hear you enjoyed your stay at our hotel and found our location convenient and rooms clean. We strive to provide a comfortable experience for all our guests, and your feedback is greatly appreciated. We hope to have the chance to welcome you back for another perfect overnight stay. Thank you for choosing our hotel.

8/10 Good

Alicia Isabel

Liked: Cleanliness, property conditions & facilities
It’s clean !! Nice pool area good breakfast !! Just the staff from the kitchen are for breakfast were rude!! Not friendly at all other than that’s nice place to stay. !
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Dear Alicia,Thank you for your review and for choosing our hotel. We're delighted to hear that you enjoyed our clean facilities, pool area, and breakfast. We regret, however, that you had a less than satisfactory experience with our kitchen staff. We value your feedback and will address this matter to ensure everyone is treated with the warmth and respect they deserve. We hope to welcome you back for an even better experience next time.Warm regards,Hotel Management

10/10 Excellent

Carlos

Stayed 2 nights in Feb 2024
Response from GM on 20 Mar 2024
Dear Carlos,Thank you for taking the time to rate us. We're thrilled to see that you've given us a 5-star rating. Your feedback is invaluable to us and we hope to welcome you back soon. Your satisfaction is our greatest reward. Thanks again for choosing to stay with us!Warm regards,Hotel Management

10/10 Excellent

Monique, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Dear Monique, Thank you for the perfect rating! We're thrilled to know that your stay at Best Western Corona Hotel & Suites was enjoyable. We always strive to provide an excellent experience for our valued guests. We appreciate your feedback and look forward to welcoming you back on your next visit. Warm regards,Hotel Management

8/10 Good

Amer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Standard offering with respect to facilities, breakfast. The staff was friendly and helpful.
Stayed 3 nights in Feb 2024
Response from GM on 21 Feb 2024
Dear Amer,Thank you for your positive feedback. We're pleased to hear that our staff made your stay enjoyable and that our facilities and breakfast met your needs. We appreciate your comments as we strive to improve our services. Looking forward to welcoming you back soon!Warm regards,Hotel Management

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good jib
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Isaac,We're thrilled to know you had a positive experience at our hotel. Your kind words have brightened our day! We strive to provide excellent service and it's wonderful to know we hit the mark during your stay. We hope to welcome you back soon for another fantastic experience.Warm regards,Hotel Management

10/10 Excellent

Alfonso

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Dear Alfonso,Thank you for taking the time to rate us with a 5-star review! We're thrilled you enjoyed your stay with us and we hope your experience was memorable. Your positive rating means a lot to us. Please do not hesitate to share any suggestions or feedback from your visit. We look forward to welcoming you back soon!Warm regards,Hotel Management

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Despite being only a 2-story building, it had an elevator. Since I was traveling with an older person, having an elevator allowed us to stay on the 2nd floor.
Stayed 1 night in Feb 2024
Response from GM on 17 Feb 2024
Dear Catherine,We're delighted to know that our elevator was helpful during your stay. We understand the importance of such amenities, especially when traveling with older persons. We strive to maintain a comfortable and accessible environment for all our guests. Thank you for your positive review and we look forward to welcoming you back to our hotel soon.Warm regards,Hotel Management

10/10 Excellent

Airian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, easy parking.
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Dear Airian,Thank you for your wonderful review! We're so pleased to hear you enjoyed our comfortable rooms and found our parking convenient. We aim to make every aspect of your stay as easy and enjoyable as possible. We look forward to welcoming you back to our hotel in the near future. Thank you for choosing us!Warm regards,Hotel Management

10/10 Excellent

Yvonne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean staff was friendly.
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear Yvonne,Thank you for the wonderful 5-star review! We're thrilled to hear that our friendly staff and clean rooms met your expectations. Your positive feedback is a testament to our continuous efforts to provide the best stay possible. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it and it's close to pretty much everything you need. Walmarts not that far and food options are always available around the property.
Stayed 3 nights in Feb 2024
Response from GM on 5 Feb 2024
Dear Naomi,Thank you for your wonderful 5-star review! We're thrilled to hear that you loved our convenient location near popular stores and a variety of dining options. We strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Corona
Nice hotel with a great breakfast buffet every morning. Bed was comfortable and our King Suite was very nice.
Stayed 6 nights in Jan 2024
Response from GM on 2 Feb 2024
Dear Joni,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our hearty breakfast buffet and found our King Suite to your liking. It's great to know that our comfortable bed contributed to a satisfying stay. We look forward to welcoming you back for more pleasant experiences at our hotel.Warm regards,Hotel Management

10/10 Excellent

Michael

Business traveller
Easy and clean
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Dear Michael,We are thrilled to hear that you found your experience with us to be easy and our facilities clean. Your feedback is very encouraging and we're glad we could meet your expectations. We continuously strive to provide our guests with a pleasant and convenient stay. We look forward to welcoming you back to our hotel soon. Thanks again for your wonderful review.Warm regards,Hotel Management

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Nice hotel room. Comfortable beds. Friendly staff.
Stayed 4 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Dianne,Thank you for your wonderful review! We're delighted to hear that you found our rooms comfortable and our staff friendly. It's fantastic that you felt the hotel provided great value. We strive to offer a warm and welcoming environment to all our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

2/10 Terrible

Ruth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Ruth,We're sorry to hear about your less than satisfactory stay at our hotel. We strive to provide all our guests with a pleasant experience and it's disappointing to learn we fell short this time. We'd appreciate the opportunity to learn more about your concerns and work towards improving your future experiences. We're committed to making things right and hope to welcome you back soon.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s a really good Motel, or an average hotel. They have rooms facing inwards and outwards, but they all connect to the outside. The property and rooms are all around “Standard”, expect for more spacious.
Stayed 2 nights in Jan 2024
Response from GM on 28 Jan 2024
Dear Sarah,Thank you for taking the time to share your positive experience at our hotel. We pride ourselves on providing a comfortable and spacious environment for our guests. Your feedback is valuable and will be taken into account as we continuously strive to enhance our guest experience. We look forward to welcoming you back soon!Warm regards,Hotel Management

4/10 Poor

Nicki

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was staying at this property for a week & I was told they would service the room if I needed. when I asked for service they never showed up. I approached the staff 3 times to ask them to help service the room since my mother was disabled. They still never came to replace towels, take out the trash or replace items that I asked for.
Stayed 6 nights in Jan 2024
Response from GM on 25 Jan 2024
Dear Nicki,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that we fell short in providing the level of service we strive for, especially considering your special circumstances. We greatly value your feedback and will ensure that it is used to improve our housekeeping and customer service. We hope for an opportunity to serve you better in the future.Warm regards,Best Western Corona Hotel & Suites Team

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
Dear Carlos,Thank you for choosing our hotel, and we appreciate your 8/10 rating. We're delighted you had a positive experience during your stay. We aim to provide the best possible service and appreciate your input. We look forward to welcoming you back for an even better experience in the future.Warm regards,Hotel Management