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Reviews of Courtyard by Marriott Riverside UCR/Moreno Valley Area

3 out of 5
Courtyard by Marriott Riverside UCR/Moreno Valley Area
1510 University Avenue, Riverside, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

juan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems Super nice girl that was very helpful
Stayed 1 night in May 2024
Response from Operations Manager on 13 May 2024
Hi Juan,Thank you for choosing to stay with us and complementing our staff! We hope to see you again soon.

10/10 Excellent

Lorraine

Liked: Staff & service, amenities, property conditions & facilities
I stayed at this hotel several times visiting my college student and have always noticed how nice the staff is there. Friendly, accommodating and try to meet everyone’s needs. Refreshing!
Stayed 1 night in May 2024
Response from Operations Manager on 13 May 2024
Hi Lorraine,Thank you for your feedback and continued loyalty with us. We love that we are your first choice for visiting your college student. We hope to see you again soon

8/10 Good

Scott, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping does a great job. The room was just big to be comfortable for three. I booked a room with two queens, but settled for a king and sofa sleeper. The furniture was a little tired, but everything worked.
Stayed 2 nights in May 2024
Response from Operations Manager on 5 May 2024
Hi Scott,Thank you so much for taking the time to share your feedback, we really appreciate it and hope to see you again soon

2/10 Terrible

francisco, bountiful

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Operations Manager on 13 May 2024
Hi Francisco,Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Dolores

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are good, clean. Anna at the front desk was very nice and helpful. The staff we encountered were all great.
Stayed 2 nights in Apr 2024
Response from operations manager on 5 May 2024
Hi Dolores,Thank you so much for taking the time to share your feedback, we really appreciate it and hope to see you again soon

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Close to UCR and lots of places to dine around the area.
Stayed 3 nights in Apr 2024
Response from Operations Manager on 24 Apr 2024
Hi Samuel,Thank you so much for choosing to stay with us. We appreciate you taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Operations Manager on 14 Apr 2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made the trip was the kinda staff Myca at the front was so kind, Melissa also such a sweet soul and the guest services guy amazing customer service to you all. If I was rich you three would be hired as my personal assistants. Thank you for a great anniversary trip.
Stayed 4 nights in Mar 2024
Response from Operations Manager on 14 Apr 2024
Thank you for choosing to stay with us and complementing our outstanding front desk staff. We appreciate your feedback and will be informing them of your generous comments. We hope to see you again.

8/10 Good

Marah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations Manager on 14 Apr 2024
Thank you for choosing to stay with us. We appreciate your feedback. We hope to see you again.

2/10 Terrible

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lots of plumbing issues and noise in the room itself that really made it undesirable to stay in.
Stayed 2 nights in Mar 2024
Response from Operations Manager on 14 Apr 2024
Thank you for your feedback. We will ne addressing your concerns.

6/10 Okay

Les

Eating facility on Sunday not open until 5:00 PM.
Stayed 1 night in Mar 2024
Response from Operations Manager on 14 Apr 2024
Thank you for your feedback we will be addressing your concerns with the proper departments.

6/10 Okay

Kathy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at this hotel were super friendly and helpful at all times. The beds and pillows are not comfortable. ) -;
Stayed 2 nights in Feb 2024
Response from Operations Manager on 14 Apr 2024
Thank you for your feedback. We will be sharing your comments with our staff and addressing the comfort of the beds and pillows. We hope to see you again soon.

6/10 Okay

Juanita

Travelled with family
Disliked: Cleanliness
There was a lot of noise here. We had to pay for parking which we usually do not have to. The beds were uncomfortable and too soft. It was not a horrible experience, it’s just not a place I would choose to stay at again.Also, some of the staff were friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Operations Manager on 17 Apr 2024
Hi Jaunita,Thank You so much for your feedback. We will be addressing your concerns.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Rocco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Convenient location, lots of restaurants and easy access to highways. Kyle at the front desk provided outstanding customer service to myself and my colleagues.
Stayed 3 nights in Feb 2024
Response from Susan S. on 28 Feb 2024
Hello Rocco, Thank you for taking the time to share your experience at our hotel, I am happy to read you enjoyed our hotel. We think Kyle is great too. We hope to welcome you back soon. Susan S. Front Desk Supervisor

8/10 Good

Alexis

Stayed 1 night in Jan 2024
Response from Susan S. on 28 Feb 2024
Hello Alexis, Thank you for taking the time to rate your hotel experience. We hope you had an enjoyable stay. We hope to see you again soon. Susan S. Front Desk Supervisor

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan S. on 28 Feb 2024
Hello Jasper, Thank you for taking the time to rate your hotel experience. We hope you were able to enjoy our hotel and all the amenities we have to offer. Susan S. Front Desk Supervisor

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Susan S. on 28 Feb 2024
Hello Kevin, Thank you for taking the time to rate your hotel experience. We hope you had a n enjoyable stay. We can't wait to welcome you back. Susan S. Front Desk Supervisor

10/10 Excellent

Kursad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay !!
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Stayed 1 night in Dec 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, room comfort
You’ll pay for parking
A little frustrating checking in, but the room was serviceable and clean. Paying for parking was an unexpected charge.
Stayed 1 night in Dec 2023

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind of expensive considering what you are getting but it was great staying for one night! Also, I would appreciate knowing about paying for parking ahead of time!
Stayed 1 night in Nov 2023
Response from Susan S. on 27 Nov 2023
Thank you for taking the time to share your experience. I am very sorry about the unexpected parking charge. We are working on improving our check-in's. This will certainly be a point that we work on. Once again thank you for your response and we hope to see you again soon.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient check in
Stayed 1 night in Nov 2023
Response from Susan S. on 27 Nov 2023
Thank you for choosing our hotel. I am very happy you enjoyed your self. We hope to welcome you again soon.

10/10 Excellent

Jewell

Stayed 6 nights in Mar 2023
Response from Susan. S on 29 Nov 2023
Thank you for a great review! We hope to see you again soon.

10/10 Excellent

Shauni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
I really enjoyed the stay at this hotel. It was nice, quiet and the staff was always friendly no matter what time of day. I enjoyed how close it was to everything and how convenient the shuttle stop for my event was at this hotel. The rooms are spacey and it made my stay with 3 other people super comfortable. Didn't have issues with keeping hot water which was also nice. Everytime I had an issue with my key card they would fix it right away. (Don't put your key cards next to your phones)
Stayed 4 nights in Oct 2023
Response from Susan S. on 27 Nov 2023
Thank you for choosing our hotel and leaving a great review. We are happy you enjoyed our property and the many amenities we have to offer.

10/10 Excellent

Cullen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Susan S. on 27 Nov 2023
Thank you for a great rating. We hope to see you again soon.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you, everything was great!
Stayed 3 nights in Oct 2023
Response from Susan S. on 27 Nov 2023
Thank you for choosing our hotel. We hope to see you again soon.

10/10 Excellent

Zyrah

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 2 nights in Oct 2023
Response from Susan S. on 27 Nov 2023
Thank you for a great review! We can't wait to welcome you back.

10/10 Excellent

Cynthia

Stayed 2 nights in Oct 2023
Response from Susan S. on 27 Nov 2023
Thank you for a great review! We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Susan S. on 27 Nov 2023
We are very happy you enjoyed our hotel. We hope to see you again soon.

10/10 Excellent

raena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Susan S. on 29 Nov 2023
Thank you for a great review! We hope to see you again soon.

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. The property is very clean and well maintained. The room was fantastic. I will definitely stay here again and will recommend to others.
Stayed 3 nights in Oct 2023
Response from Susan S. on 27 Nov 2023
Thank you for choosing our hotel. We are very happy you enjoyed our hotel and the amenities we have to offer.

10/10 Excellent

Dwayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eva

Stayed 1 night in Oct 2023
Response from Susan S. on 29 Nov 2023
Thank you for a great review! We hope to see you again soon.

8/10 Good

lee-lin

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I like the hotel except that there was a strong smell of cigarette smoke in the bathroom. The first day when I checked in was really, really bad. I stayed there for 3 days and 2 nights and it has dissipated a little bit by the 3rd day. This was my 2nd stay and I did not encounter this on my first stay. Whoever serviced the room should put in air freshener to counter the smell.
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Dana

Stayed 2 nights in Sep 2023

2/10 Terrible

Sandy, Monrovia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid 300 dollars for a room for one night. No complimentary breakfast. Paid for parking , heard a dog barking all night . It was absolutely horrible !!!! Never again!
Stayed 1 night in Sep 2023

8/10 Good

Jason

Stayed 1 night in Sep 2023

10/10 Excellent

Joanne, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a "real" handicap room. (Example, roll in shower) this location fullfilled my needs.
Stayed 1 night in Sep 2023

6/10 Okay

Brenda

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were initially a room that smells like a nursing home with dirty socks :( Requested room change and it was good room. Why give a dirty room to your guest? this would have been a 5 star rating
Stayed 1 night in Sep 2023

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a "real" handicap room. (Example, roll in shower) this location fullfilled my needs.
Stayed 1 night in Sep 2023

10/10 Excellent

Mintao, Kansas city, MO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Sep 2023

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice.
Stayed 3 nights in Sep 2023

6/10 Okay

Freddie

Travelled with family
Liked: Staff & service, room comfort
There was a pillow with blood stains and the sink didn’t drain. Just felt dirty after that.
Stayed 3 nights in Aug 2023

6/10 Okay

Christine

Stayed 1 night in Sep 2023

10/10 Excellent

kenneth

Stayed 1 night in Aug 2023
Response from Susan S. on 27 Nov 2023
Thank you for a great review!