Interior entrance
Check availability

Reviews of InterContinental Durrat Al Riyadh Resort & Spa, an IHG Hotel

5 out of 5
InterContinental Durrat Al Riyadh Resort & Spa, an IHG Hotel
Riyadh - Qassim Freeway Road, Riyadh, Riyadh

Reviews

6.8
Rating 10 - Excellent. 26 out of 78 reviews" "
Rating 8 - Good. 15 out of 78 reviews" "
Rating 6 - Okay. 12 out of 78 reviews" "
Rating 4 - Poor. 7 out of 78 reviews" "
Rating 2 - Terrible. 18 out of 78 reviews" "

7.4/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nidaa

Disliked: Cleanliness, staff & service, property conditions & facilities
تعامل سيء للغاية
Stayed 1 night in Nov 2023

10/10 Excellent

Ahmed

Stayed 1 night in Nov 2023

10/10 Excellent

Petrus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very helpful staff. Beautiful place a bit outside of Riyadh.
Stayed 3 nights in Oct 2023
Response from Hassan Reservations supervisor on 31 Oct 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Hazim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really amazing run away resort to sit and relax
The spacious of the room and the bathroom is something really outstanding . In addition the balcony is really spacious as well with good view to the pools and the garden of the resort. The value comparing to the service and the quality is really affordable .
Stayed 1 night in Jun 2023
Response from Enas on 19 Nov 2023
Dear Hazim,"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,EnasReservation department

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Enas on 19 Nov 2023
Dear Dina,"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enas Reservation department

10/10 Excellent

Mashari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except the breakfast was for 3 stars. Also the shampoo and soap was very cheap for 5stats hotel.
Stayed 1 night in Mar 2023

6/10 Okay

nayef

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
نايف nayef
Many services are not available due to maintenance and renovation work, there is disturbance due to the sound of equipment, and the service from the hotel staff is not at a good level. It was a not good experience.
Stayed 2 nights in Feb 2023

2/10 Terrible

Hisham

Stayed 1 night in Mar 2022

6/10 Okay

Miriam

Liked: Cleanliness, staff & service
Disliked: Room comfort
Never again
Our Door(automated) keycard did not work, took 4 visit to the reception and after 20min wait someone came to fix it. There is a pool renevation on-going, loud banging and drilling even early Friday 7am . In a hotel site, they should start later to let guest sleep. Our neighbors upstairs where dragging furniture most of the afternoon/evening or maybe it was the hotel staff?! Only 1 water bottle inside the room, got more after asking. No kettle or anything for tea. Room was freezing cold, the heating more for the AC did not work. The water was freezing cold. After running the shower 15-20mins it will warm up to lukewarm. Buffet lunch and breakfast was good. Breakfast had great variety with healthy option. Starbucks on site. The in-room dining was horrible. Public area and beautiful with gorgeous art pieces. Staff was friendly and helpful.
Stayed 1 night in Feb 2022

8/10 Good

John A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Warm welcome and booking error quickly fixed
Little confusion with the booking when I arrived so had to wait for room to be made ready. But staff were keen to help resolve the issue and did so as soon as possible. Limited menu in the restaurant but what there is was in generous portions and full of flavour. Property is looking a little tired but everything was fully functional. Location is a little isolated with no attractions around it so you need transport.
Stayed 2 nights in Sep 2021

10/10 Excellent

Mashari

Stayed 1 night in Aug 2021

8/10 Good

alaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

MAHMOOD A

Travelled with family
Disliked: Staff & service, property conditions & facilities
Non resort
The resort has potential to be better with caring and professional management. Food and service are mediocre. Food onsite is too expensive and not palatable. Nearest decent food places is about 50 km away. Not much activities are provided and exercise rooms are found wanting. More than half of the equipment are broken down and non functional. The spa services are non existent. The swimming pool, sauna and steam rooms need to cleaner and open more hours.
Stayed 3 nights in Jul 2021

4/10 Poor

Ike

Disliked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is very far away from the city. The staff barely understand any English. The rooms could definitely use a good deep clean as they are dirty and dated. I ended up checking out after just one night and canceling the rest of my stay. I definitely would NOT recommend this resort/hotel to anyone based on my personal experience.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
المكان كبير وشرح ولكن للأسف لما دخلت الغرفة كانت الارضية مو نظيفة والكنب مبقع والحمام يحتاج تغير كامل... يعني ببساطة الفندق لازم تديرة شركة ذات خبرة. لو نمت في السيارة احسن من سريرهم
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are not clean. The hotel services are poor. Dirty pool. The food is not good quality
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
They disrespect to visitors coming to me I were so mad
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I stayed there for my first night after I got married, the A/C was not working, and I asked for the repairmen but it took them three hours to come to me. The service was so bad
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

6/10 Okay

Manaier

Stayed 1 night in Oct 2020

8/10 Good

Bilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

6/10 Okay

Manal

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
المكان كبير و شرح الديكور جميل و الغرف واسعه .. لكن كل شيء يحتاج صيانه " مغسلة الحمام مسدوده .. لا يوجد سخان " بلاط المسابح الخارجيه مكسر و متغير لونه و غيرها .. مستوى النظافه سيء جدااااا وصلت الغرفه طلبت التنظيف من جديد البلكونه قذره من فضلات الطيور .. السبا النسائي كبير بدون فائده لا يوجد فيه موظفين ولا مساج ولا حمام مغربي ولا صالون.. خيارات الاكل محدوده جدا مطعم واحد و يقفل من ٤-٧ !!! فقط خدمة الغرف سعرها معقول بالنسبه لفندق و الكمية كبيره.. موجود ستاربكس لكن بدون ساندوتشات .. المطعم بالليل بوفيه و الاكل بارد جدا .. اتمنى ان يتم منع المناظر المخالفه للذوق العام امام المسبح من احضار اطعمه شعبيه و تحويل المكان لكشته ...اللوبي حتى قهوه و عصير ما فيه!! المكان يحتاج مشغل جديد لأن كل شيء دون المستوى .... الايجابيه وسع المكان و المسطحات الخضراء و المبنى الجميل و السعر المعقول .. لطافة الموظفين في الاستقبال خاصة الاخ مشعل الغانم حسن تعامله و محاولته المساعده في بعض الامور و لكن اغلبها خارج عن سيطرته و تحتاج تغيير كامل .. اتمنى ان تكون التجربه القادمة افضل
Stayed 1 night in Sep 2020

10/10 Excellent

Amal, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and the bread she they reconsider about the quality
Stayed 1 night in Sep 2020

6/10 Okay

fahad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
a bit disappointed
room service was awful i think they need more staff also there is a very bad smell in the area near the tennis courts
Stayed 1 night in Sep 2020

8/10 Good

Naser, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and quite hotel they have nice pool and a n natural retreat you can enjoy it
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was good, however, i think u need to add variety in the food menu/restaurants.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Fayez

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out very early and they didn't make me light check out, and Whiting long time for my bags to bring it to room, the bed not comfortable, WC very bad and no hot water, And nothing in the resort
Stayed 1 night in Feb 2020

4/10 Poor

Omar

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
The place is great and the rooms are very bigs as well as the balconies. The service and cleanliness was terrible, especially the service for the conference we had.
Stayed 1 night in Feb 2020

4/10 Poor

Hatim

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2019
Response from FOM on 20 Sept 2019
Dear Hatim, Thank you for taking the time to share your feedback. While I wish you had a better experience during your stay with us, your feedback helps us to learn from this and to improve our services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, thank you again for giving us one more opportunity to serve you again. Sincerely Hotel Management.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from FOM on 5 Aug 2019
Dear Sir, Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Meshari

Liked: Cleanliness, property conditions & facilities, room comfort
The location and the atmosphere was OK but if you need good food you will have to go to Riyadh everytime. I think overall the experience was OK and
Stayed 1 night in Jul 2019
Response from FOM on 23 Jul 2019
Dear Meshari, Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Guest Relation on 10 Jul 2019
Dear Valued Guest, Thank you for sharing your positive experience at the Verified Reviews program. As a Valued Guest, we appreciate your feedback on our performance and will share your positive comments with our team. And we looking forward to welcoming you again at Durrat Al Riyadh Resort &Spa. Thank you again for your time. Sincerely,

8/10 Good

Ayman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The atmosphere was very refreshing and good to have a relaxed day . I think more staff is required .Also more activities can be added easily since the property have a large unused area such as tennis yards etc..
Stayed 1 night in Apr 2019
Response from Durrat Arriyadh Resort & SPA on 6 Apr 2019
Dear Valued Guest, Thank you for choosing Durrat Arriyadh Resort & SPA as your preferred destination, we do appreciate your feedback concerning our performance at the Verified Reviews program. Please accept our sincere apologies for any inconvenience that took place during your stay with us, we have shared your feedback with our memory makers to ensure that the appropriate corrective actions are taken so it will not be repeated. Once again, thank you for your valued feedback and we hope to serve you and we are looking forward to welcome you again. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Durrat Arriyadh Resort & SPA on 2 Apr 2019
Thank you for choosing Durrat Arriyadh Resort & SPA as your preferred destination, we do appreciate your feedback concerning our performance at the Verified Reviews program. Please accept our sincere apologies for any inconvenience that took place during your stay with us, we have shared your feedback with our memory makers to ensure that the appropriate corrective actions are taken so it will not be repeated. Once again, thank you for your valued feedback and we hope to serve you and we are looking forward to welcome you again. Sincerely,

10/10 Excellent

Basim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Al Faisaliah Resort &Spa on 23 Mar 2019
Dear Valued Guest, Thank you for sharing your positive experience at the Verified Reviews program. As a Valued Guest, we appreciate your feedback on our performance and will share your positive comments with our team. And we looking forward to welcoming you again at Al Faisaliah Resort &Spa. Thank you again for your time. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience, tude receptionists, bad managers, noisy, unprofessional, early morning wake-up to do maintenance for things not being requested, and alot others
Stayed 1 night in Jan 2019

10/10 Excellent

Naif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great stay at alfaisaliah. Room was very clean except the patio.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I highly do not recommend the hotel. There is no value at all for your money. I booked a suite but I had to wait from 6 PM until 7:20 to get my suite ready, even though there were not many people checking in. However, when I entered the suite it was dirty and full of stains from previous user. I complained to housekeeping and they told me it was acceptable. In reception they are very slow dealing with my concerns and wanted to compensate me with late check even though I told them there is no benefit as I have plane to catch. The only selling point for this hotel is the garden, which they refuse you set and enjoy coffee unless you order Sheesha!!!! I told him that I am willing to pay minimum charge but he refused and said you must order sheesha. There are no good activities to enjoy included in your room rate but the pool. Only one Resturant in hotel which is overpriced and not the best quality of food. The hotel needs maintenance even it is two years old. I got my car back from the valet parking with a lot of pigeons dirt. When I requested them to clean it out, they said we do not clean cars. In a nutshell, avoid this hotel as it was my worst hotel stay ever.
Stayed 1 night in Nov 2018

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Abdulrahim, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for relax time and getting away from the city.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from قسم علاقات الضيوف on 9 Dec 2018
.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional staff, delays check-in took over 5 hours beyond the check-in policy (no compensations what so ever)
Stayed 1 night in Jun 2018
Response from قسم علاقات الضيوف on 3 Aug 2018
.

10/10 Excellent

Yoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Enas on 19 Nov 2023
Dear Yoo,"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Enas Reservation department

10/10 Excellent

Majid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مكان جيد للراحه والاستجمام
تجربه رائعه
Stayed 1 night in May 2022