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Reviews of Narcissus Hotel & Spa, Riyadh

5 out of 5
Narcissus Hotel & Spa, Riyadh
Olaya Corner Tahlia Streets, P.O. Box 75, Riyadh

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 163 reviews" "
Rating 8 - Good. 51 out of 163 reviews" "
Rating 6 - Okay. 18 out of 163 reviews" "
Rating 4 - Poor. 7 out of 163 reviews" "
Rating 2 - Terrible. 10 out of 163 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023

10/10 Excellent

ayman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean& location is excellent parking is not easy
Stayed 7 nights in Nov 2023

10/10 Excellent

Aaron

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in riyadh
I love this hotel in general
Stayed 1 night in Nov 2023

8/10 Good

talal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 1 night in Nov 2023

6/10 Okay

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

MUSTAFA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
thanks for all the staff in the hotel,
Stayed 1 night in Oct 2023

6/10 Okay

Augusto

Stayed 3 nights in Sep 2023

10/10 Excellent

Basil

Stayed 1 night in Sep 2023

10/10 Excellent

Nada

Stayed 3 nights in Jul 2023

4/10 Poor

MOHAMMED

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We told them that we are honeymooners but they don’t care. They said we will send you a welcome package but they didn’t.
Stayed 1 night in Jun 2023

8/10 Good

Dusica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

Elena

Stayed 1 night in Apr 2023
Response from Narcissus Team on 8 May 2023
Dear Valuable Guest Miss ElenaThank you for sharing your feedback with us.We are glad to know that you had a pleasant stay and everything was to your satisfaction.Warm regards.

4/10 Poor

Almohannadi, Doha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room Bad smell
Stayed 1 night in Mar 2023

8/10 Good

Tariq

Stayed 1 night in Feb 2023

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Management on 3 Jan 2023
Dear Mr. Omar,Greetings from Narcissus Hotel & Spa Riyadh.Many thanks for your ranking.It was highly appreciated.

10/10 Excellent

moayad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

AHMED

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Management on 10 Nov 2022
Dear Mr. Ahmed,Many thanks for sharing your experience to Expedia members.Best regards

2/10 Terrible

Gerardo

Stayed 2 nights in Sep 2022
Response from Management on 10 Nov 2022
Dear Mr. Gerardo,Greetings.Your rating was below our expectations.Please advise your feed back to improve our services.Many thanks.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
اقامه سيئه
فندق غير مناسب للعوائل ، العاملين غير محترفين ، دروة المياه لاتعمل بالشكل المناسب ويضايقون العوائل تقدمت بشكوى لمدير الفندق ومدير الامن لكن دون جدوى ازدحام وعدم ترتيب في الدخول وعدم توفر مواقف للمركبات
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Roelof

Stayed 1 night in Mar 2022

2/10 Terrible

Mohammed

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
STAY AWAY!
This was by far the worst experience I ever had in my entire life. The valet service took +15 mins to deliver my car although I called ahead to bring the car. The reception and housekeeping doesn’t answer when you call. And when they finally answered it took another 3 calls to bring what i ordered. And although I mentioned that it was a special occasion nothing was prepared according to that i had to order everything again. This was my first and last stay at this hotel. Terrible customer experience. Riyadh have many other better options with better prices and where the guest is valued.
Stayed 1 night in Feb 2022

2/10 Terrible

Kamil

Disliked: Staff & service
Stayed 2 nights in Feb 2022

8/10 Good

Amer

Stayed 1 night in Feb 2022

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Saudi Hotel
Great place with excellent restaurants and gym facilities. Rooms smelled a bit like stale smoke but that’s not unusual for hotels in Saudi
Stayed 2 nights in Jan 2022

10/10 Excellent

Hamad

Stayed 2 nights in Jan 2022

8/10 Good

Amir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
It was nice to stay in the hotel. Staff is friendly, check-in was hectic and it took 2 hours to check in. Otherwise the stay was comfortable.
Stayed 5 nights in Dec 2021

10/10 Excellent

Salem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip, room was comfortable and spacious.
Stayed 1 night in Dec 2021

10/10 Excellent

Osamah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Nov 2021

4/10 Poor

Abdullah

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There is very bad smell in the room and bath room not clean Bad experience and the price very expensive
Stayed 2 nights in Nov 2021

6/10 Okay

Osama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Abdullah

Business traveller, Travelled with group
Furniture is old and the staff was walking in the hotel most likely not friendly
Stayed 1 night in Sep 2021

10/10 Excellent

Maram, Riyadh

It was an awesome experience!
Stayed 1 night in Sep 2021

10/10 Excellent

Badriah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Hatem Aloul on 8 Aug 2021
Dear Sir, Thank you for positive feed back. We will be delighted to welcome you again at your second home Narcissus Hotel & Spa Riyadh. DOSM

6/10 Okay

Fehaid

Stayed 1 night in Jul 2021
Response from Hatem Aloul on 8 Aug 2021
Dear Mr. Fehaid, Thank you for your comments. We will do our best to improve our services and standards to be beyond your expectations. We will be delighted to welcome you again at Narcissus Hotel & Spa Riyadh. Best regards DOSM

10/10 Excellent

Abdulwahab

Stayed 3 nights in Jul 2021
Response from Hussain Alhuraysi on 6 Jul 2021
Dear Mr. Abdualwahab, Thank you for choosing Narcissus Hotel and SPA Riyadh. We assure you that you will be more than satisfied with the quality of our services. We would be extremely grateful if you took a moment and contact our Guest Relations Team regarding your stay experience. We welcome you for a direct approach at our lobby desk or you can simply give us a call to our direct line 920000777 Extension 1217. Reviews help us get better for our Valuable Guests. We would love to learn what you think. Thank you and kind regards, Reservation Manger,

2/10 Terrible

Najla

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad car service
Stayed 1 night in Jul 2021
Response from Hatem Aloul on 7 Jul 2021
Dear Ms. Najla, We would like to thank you for sharing your experience with other members of Expedia.com Also we apologize for car service level which was below your expectations and our standards. I reviewed your comments with the concerned department and will make sure to speed up this service with more training of the team. Again, thank you for sharing your comments and we would like to meet you again at your second home "Narcissus Hotel & Spa Riyadh". Best Regards

2/10 Terrible

Najla

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad
It was great stay but unfortunately the car service was very bad , we spent 35 min waiting to get our car and we almost missed our flight !! We hope some improving in the car service for the customer care .
Stayed 1 night in Jul 2021
Response from Hatem Aloul on 7 Jul 2021
Dear Ms. Najla, We would like to thank you for sharing your experience with other members of Expedia.com Also we apologize for car service level which was below your expectations and our standards. I reviewed your comments with the concerned department and will make sure to speed up this service with more training of the team. Again, thank you for sharing your comments and we would like to meet you again at your second home "Narcissus Hotel & Spa Riyadh". Best Regards

10/10 Excellent

Tameem

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Hatem Aloul on 7 Jul 2021
Dear Mr. Tameem, We would like to thank you for sharing your experience with other members of Expedia.com We are delighted to see that you enjoyed your last stay with us. Your comments were very important to us to measure our standards and quality of service. Again, thank you for sharing your comments and we would like to welcoming you again at your second home "Narcissus Hotel & Spa Riyadh". Best Regards

6/10 Okay

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long check in and check out
Everything was great but the check in and check out process was very unpleasant with long waiting time.
Stayed 2 nights in May 2021
Response from Hussain Alhuraysi on 20 Jun 2021
Dear valuable guest Mr. Mohammad. Thank you for sharing your feedback with us. We are glad to know that you had a pleasant stay and satisfied your desire. Your kind appreciation for the services is very rewarding. We are looking forward to welcome you back soon. Warm regards, Reservation Manger,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Doesn’t live upto the expectations of the name
Staff for check-in and room service extremely polite and caring. The room was alittle tiny in comparison to other hotels for that price and the en-suite was made for the borrowers. Too tight and narrow to even stand in. The nespresso machine didn’t work, and the bathroom douche leaked after every use so we woke up with a flood. Ordered room service and sadly the bland food was not satisfying at all, same for breakfast and dinner. At checkout waited forever to get our remaining holding deposit. Over all it’s not worth the price and overall needs a fresh look into their services and deco. One thing is beautiful was gifted roses by a staff member for newly wed gift! Very touching thank you
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!! One of the best hotels ever and definitely will come back again.
Stayed 1 night in Mar 2021
Response from Narcissus Team. on 5 Apr 2021
Dear our Valuable Guest, Thank you very much for your stay and for your valuable feedback. I am delighted that you enjoyed our service and cleanliness and our super team made your stay a memorable one. I hope to have a pleasure to welcome you back in future. Best regards,

4/10 Poor

Mohammed

Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel reception staff are not competent. I arrived and spent over 40 minutes
Stayed 1 night in Dec 2020
Response from Narcissus Team. on 5 Apr 2021
Dear Valuable Guest Mr. Mohammed, Thank you for taking the time to review your holiday experience at Narcissus Hotel & Spa, Riyadh, we are delighted to hear that you have enjoyed your overall stay with us. I have noted your comments and will shared your them with the team for improvement of guest experience and we all look forward to welcoming you back again on future stays. Sincerely,

8/10 Good

Ibn Shamsi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Narcissus Team. on 5 Apr 2021
Dear Valuable Guest Mr. Ibn Shamsi, Thank you very much for your stay and for your valuable feedback. I am delighted that you enjoyed our service and cleanliness and our super team made your stay a memorable one. I hope to have a pleasure to welcome you back in future. Best regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They did not allow me to have my stuff with me inside hotel property
Stayed 1 night in Aug 2020
Response from Narcissus Team. on 5 Apr 2021
Dear Valuable Guest , Thank you for taking the time to review your holiday experience at Narcissus Hotel & Spa, Riyadh, we are delighted to hear that you have enjoyed your overall stay with us. I have noted your comments and will shared your them with the team for improvement of guest experience and we all look forward to welcoming you back again on future stays. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Narcissus Team. on 5 Apr 2021
Dear Valuable Guest, Thank you for sharing your feedback with us. We are glad to know that you had a pleasant stay and everything was to your satisfaction. Your kind appreciation for the services is very rewarding. We look forward to welcoming you back soon. Warm regards,

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Location 👍👍
Stayed 2 nights in Jul 2020
Response from Narcissus Team. on 5 Apr 2021
Dear Valuable Guest Mr. Omar, Thank you for sharing your feedback with us. We are glad to know that you had a pleasant stay and everything was to your satisfaction. Your kind appreciation for the services is very rewarding. We look forward to welcoming you back soon. Warm regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Feb 2020
Response from Narcissus Team. on 5 Apr 2021
Dear Valuable Guest, Thank you for taking the time to review your holiday experience at Narcissus Hotel & Spa, Riyadh. I have shared your review with the team for future improvement and we all look forward to welcoming you back again on future stays. Best Regards,