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Reviews of Sheraton Riyadh Hotel & Towers

Sheraton Riyadh Hotel & Towers
Olaya Junction of King Fahad, and King Abdullah Road, Riyadh

Reviews

8.4

Very good

Rating 10 - Excellent. 83 out of 176 reviews" "
Rating 8 - Good. 59 out of 176 reviews" "
Rating 6 - Okay. 18 out of 176 reviews" "
Rating 4 - Poor. 9 out of 176 reviews" "
Rating 2 - Terrible. 7 out of 176 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

William Marian

Disliked: Property conditions & facilities
Location not good
Stayed 3 nights in May 2024

6/10 Okay

Addo

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good, the Italian restaurant a little be expensive and not many options. Breakfast was ok
Stayed 3 nights in Feb 2024

8/10 Good

Ghadah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice, we enjoyed our time there
Stayed 2 nights in Feb 2024

2/10 Terrible

Abdulaziz

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Salah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great staff.
Stayed 1 night in Oct 2023

6/10 Okay

Christian

Travelled with partner
Could of been better
Stayed 1 night in Aug 2023

6/10 Okay

SHOICHI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
　　　　　
Response from abdulrashid on 26 Dec 2022
Dear Mr. Shoichi,Thank you for choosing and staying with the Sheraton Riyadh Hotel & Towers, your feed is appreciated and will share to the concern.Looking forward to welcoming you back to our hotelBest regards

8/10 Good

Sylvain

Business traveller
Liked: Cleanliness, staff & service
Decent property in the center of Riyadh. Might need some refreshing to keep up with the requested price.
Stayed 1 night in Aug 2022
Response from abdulrashid on 26 Dec 2022
Dear M/S Sylvain,Thank you for choosing and staying with the Sheraton Riyadh Hotel & Towers, your feed is appreciated and will share to the concern.Looking forward to welcoming you back to our hotelBest regards

6/10 Okay

Reinhard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facility dated and not up to standard.
Stayed 5 nights in May 2022

10/10 Excellent

johan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, very good staff . The gym has the necessary equipment and is 24hrs
Stayed 2 nights in Mar 2022
Response from abdulrashid on 26 Dec 2022
Dear Mr. Johan,Thank you for choosing and staying with the Sheraton Riyadh Hotel & Towers, your feed is appreciated and will share to the concern.Looking forward to welcoming you back to our hotelBest regards

10/10 Excellent

johan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Bilal

Business traveller
Disliked: Staff & service, property conditions & facilities
This stay was booked for a business associate of mine and I filled the paperwork for taking care of the charges, the accommodation was already paid for, I filled a form with my details for the incidentals and reiterated that the guest was not charged for incidentals on checkout, disappointingly the guest was charged on check out. To add further insult to the matter, when the guest was checking out, she advised reception that this was paid for and showed a copy of the form and the staff member did not knew anything about it and said this form means nothing and the charges have not been paid for. The guest was in rush as she had to catch an early flight and this was at 2am in the morning, so did not bother to contact myself or argue with rather uninformed night receptionist and paid leaving embarrassed about the entire situation. I emailed my concerns to the reservations manager to no avail. Needless to say is that I was embarrassed about the whole situation despite all the efforts to get this organised. I am hoping that something will get done about it and someone will actually bother to look into this, as this what I would have expected from a reputable hotel as this.
Stayed 1 night in Jan 2022

8/10 Good

Moe

Liked: Staff & service, property conditions & facilities
pleasant staff and stay
Stayed 2 nights in Jan 2022
Response from abdulrashid on 26 Dec 2022
Dear Mr. Moe,Thank you for choosing and staying with the Sheraton Riyadh Hotel & Towers, your feed is appreciated and will share to the concern.Looking forward to welcoming you back to our hotelBest regards

4/10 Poor

Houssam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap breakfast
No parking available, worst variety of food for breakfast.
Stayed 2 nights in Jan 2022

10/10 Excellent

FAISAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
إقامة رائعه
اقامة كانت جدا رائعه ومريحه واشكر الاخ اسماعيل على ذوقه ورقي تعامله معنا تم عمل لنا ترقيه لجناح مع الفطور واشكر جميع طاقم فندق الشيراتون الخدمه فوق الرائعه والتعامل الاحترافي بصراحه نادر مااكتب تعليق ولكن احيانا الاشياء الجميله تستدعي الكتابه
Stayed 2 nights in Dec 2021

8/10 Good

Laurent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel. Room was comfortable. Good bedding. Quiet. Water flow of sink and shower is very weak. Not easy to get regular taxi
Stayed 1 night in Oct 2021

6/10 Okay

Mashari, Tempe

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Wahid

Stayed 1 night in Oct 2021

8/10 Good

Nassim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Good location. Rooms are spacious, clean and bed is confortable. Perfect for business.
Stayed 3 nights in Sep 2021

10/10 Excellent

RADHI

Stayed 1 night in Jun 2021

10/10 Excellent

F

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Price not worth the stay. I like the breakfast. Hotel is little bit old and accessibility is not easy. This is the 1st and last time I stay in this hotel
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice one
Stayed 1 night in Jun 2021

8/10 Good

anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in riyadh
Central location but not so much around the hotel to do. Only one restaurant in the hotel. Helpful friendly staff
Stayed 5 nights in Jun 2021

4/10 Poor

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service and Not Encouraging Stay
There was no readily available Vallet parking when I arrived and I had to ask for it and wait. Also, the receiving bell men and employees are not very welcoming. Also, a lot of the hotel furniture, amenities and accessories are old and worn out.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Staff & service
Old furniture and high prices for no services. But overall good
Stayed 1 night in Dec 2020

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Ishfaq AWAN on 22 Oct 2020
Dear Mr. Simon hope all is good with you, many thanks for your review.

10/10 Excellent

Hussam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ishfaq Awan on 21 Sept 2020
Dear Mr. Hussam many thanks for your positive response marking our hotel 10 out of 10 its big goal for us. Many thanks again and safe time..

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Ishfaq Awan on 28 Jul 2020
Dear Mr. Ahmed many thanks for your positive feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Ishfaq AWAN on 8 Jun 2020
Many thanks for your positive feed back. Expecting you will give us chance to serve you again. Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Riyadh Sheraton Team on 17 Feb 2020
Dear guest many thanks you choose our hotel to stay and also thanks for your feed back.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Sheraton Riyadh on 17 Feb 2020
dear guest many thanks you choose our hotel for your stay

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Sheraton Riyadh on 17 Feb 2020
dear Mr. James, many thanks you choose our hotel for your stay

10/10 Excellent

Abdur Rahman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than half a dozen newer hotels in town
When I visit Riyadh on business, I invariably stay at the Sheraton. Call me old-fashioned, but I like staying where people know good service, where everything is as it should be and it's small enough to be navigable. Especially well designed for the business traveler. Not the flashiest hotel in town but arguably the best.
Stayed 2 nights in Jan 2020
Response from Shearton Riyadh Reservation Team on 17 Feb 2020
Dear Mr. Rahman, thanks for you positive feed back we are expecting in near future you will give us chance to serve again. thanks

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff exceptionally helpful and accommodating Thought is tailored into Meeting customers needs Room 103 has a view that needs work; the roof top is bare, plants or some kind of greenery may improve the view
Stayed 2 nights in Jan 2020
Response from room resrvation team on 17 Feb 2020
Dear Guest many thanks for your positive feed back

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was upgraded upon check in to a fantastic room on the 6th floor with a city view which had every amenity. When I arrived there was an issue with the heating in my room which was resolved within minutes. Room and bathroom were extremely clean, exceptionally comfortable bed and the water pressure in the shower was perfect. The breakfast buffet was sumptuous and to a very high standard with quality cuts. I ordered room service twice for dinner and was not at all disappointed on either occasion. Hotel staff were all genuinely lovely and helpful. The only gripe and it wasn't enough to put me off in any way was the unreliability of the key card. It kept malfunctioning both in the elevator as well as when trying to open the door to my room. I had a fantastic stay and I would definitely stay there again.
Stayed 2 nights in Dec 2019
Response from Room Reservation Team on 17 Feb 2020
Dear Guest many thanks for your stay and positive feed back we are expecting in near future to serve you again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good location and comfortable rooms, so many hidden fees .. when I was booking on Expedia it’s says with breakfast, but I was informed by reception team it’s not included , also they charged me extra for Riyadh season which was not part of my booking . I was so disappointed as spa was only for men, again not mentioned on website . I usually stay at Sheraton but this time I was very disappointed with over experience .
Stayed 2 nights in Dec 2019
Response from ISHFAQ AWAN on 8 Jun 2020
Many thanks for your positive feed back. Expecting you will give us chance to serve you again. Thanks

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from Ishfaq on 19 Oct 2020
Dear guest many thanks for your feedback

8/10 Good

Medman, Dallas Texas

Liked: Cleanliness, staff & service
Proximity to Kaaba, the grand mosque. Excellent rooms. I should have asked for a room with a view.
Stayed 4 nights in Oct 2019
Response from Room Reservation Team. on 8 Nov 2019
Thank you very much choosing our hotel for your stay. We hope to serve you again in near future. Room reservation team.

8/10 Good

faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from ISHFAQ AWAN on 8 Jun 2020
Many thanks for your positive feed back. Expecting you will give us chance to serve you again. Thanks

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sheraton
Decent enough place. one of the two restaurants was closed though so i had to have italian for 8 days (got a bit much and is quite far away from other hotels and places to eat) also the internet was terribly slow, although i've not found a hotel in saudi that has a speed thats usable to be fair.
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Riyadh
Very friendly staff and great breakfast. Centrally located so easy to get around. Nice size rooms and a 24 hr gym (small but had a good assortment of equipment).
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Everything is excellent Location is convenient I 've been using Sheraton for the past 12 years,still at the same level of good service
Stayed 2 nights in Jun 2019
Response from ISHFAQ AWAN on 8 Jun 2020
Many thanks for your positive feed back. Expecting you will give us chance to serve you again. Thanks

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a nice stay
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent in this hotel, Clean , Neat. you feel at home.
Stayed 2 nights in Jan 2019
Response from ISHFAQ AWAN on 8 Jun 2020
Many thanks for your positive feed back. Expecting you will give us chance to serve you again. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business Travel
Best business hotel in Riyadh - amazing and hospitable staff!
Stayed 2 nights in Dec 2018