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"Parking was not free. They charged us $25 port day when it clearly started that parking was free when we booked the hotel"

"The complimentary drinks and appetizers at happy hour every day was 10/10!! "

"Front was always full of kids and a family that lives there "

"The staff was great during check in and made the process quick. They were friendly and welcoming. The room was very clean and spacious. The amenities within the room like the whirlpool and shower/steam room made my experience great! The bed was comfortable. Overall, my whole experience at The Champagne Lounge was amazing and made my anniversary special. I will definitely be returning to the CL in the future. I definitely recommend this place for anyone looking for a place for their special occasion or just a quick getaway. "

"The property had just recently completed a complete renovation. The lobby, rooms, bar/restaurant were immaculate, well-furnished and well maintained. Some sections of the exterior were still being renovated (pool area). The American flag flying in front of the facility was beyond repair and should be replaced or at the least taken down."

"Facility was clean Newly renovated room nice Pool area could be maintained a bit better Overall stay was good Food and drinks were really good Staff really nice and welcoming "

"Don’t forget your swim suit. The pool is one of the best indoor pools I have seen from a hotel. The rooms are clean and staff are friendly. Otherwise, I would not have chosen Westin as my go to hotel when in the area."

"I received a $150 charge on my account and just figured that it was a deposit. The charge then went down to $111 and I decided to call because it never dropped off. I was informed that that was a pet cleaning fee. We are local and would have never stood there if we were informed about the fee. I have a 40 pound dog who stood curled up in the corner because she was afraid of the thunderstorm. Had I brought her in the side door, no one would have even known she was there. Every other hotel that I have taken my dog to, simply charges the $50 deposit and refunds it when they see that the dog did not make a mess. I stood at the Hyatt because my boyfriend was in town from college and his family lives in Villa park. We stay at the Hampton Inn in itasca, all the time, with no fee. When I called today, the woman that I spoke to, merely said she would talk to the manager about training the staff to make sure that they let the customer know of the charge. She also said that the fee is $100 whether you stay for a day or a week. I checked in at 6:30 pm and checked out at 10:30am, the next day. That comment was just like a smack in the face. "

"I mean it was Spring Break so very busy. "