Hugo and Carter's Lodge Rotorua NZ

Property class: 3.5
Rotorua guesthouse in Springfield with free parking

Choose dates to view prices

At Hugo and Carter's Lodge Rotorua NZ, you can look forward to a terrace, a garden and a bar. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Bar
  • Kitchen

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
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About the area

Map
409 Old Taupo Road, Rotorua, 3015

Getting around

  • Rotorua (ROT-Rotorua Regional)
    11 min drive

About this property

Hugo and Carter's Lodge Rotorua NZ

  • Guest house near Skyline Rotorua
  • A terrace, a garden and a bar are just a few of the amenities provided at Hugo and Carter's Lodge Rotorua NZ. Stay connected with free in-room WiFi.
  • You'll also find perks such as:
    • Free self-parking
    • Continental breakfast (surcharge), bike hire and smoke-free property
    • Luggage storage
  • Room features
  • All guest rooms at Hugo and Carter's Lodge Rotorua NZ have comforts, such as fireplaces and premium bedding, as well as perks, such as furnished patios and separate sitting areas.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • Separate sitting areas, kitchenettes and fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available for a fee: NZD 25 per person
  • A bar/lounge

Things to do

  • Bicycle rentals

Family friendly

  • In-room kitchenette
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • No housekeeping service

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Kitchenette
  • Refrigerator

More

  • Desk
  • Fireplace
  • Heating
  • Iron/ironing board
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Special check-in instructions

There is no front desk at this property

Guests can access their accommodation through a private entrance

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Breakfast is available by reservation only and must be requested in advance.

Access methods

Private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

MastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately NZD 25.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Property class

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Is Hugo and Carter's Lodge Rotorua NZ pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hugo and Carter's Lodge Rotorua NZ?

Self-parking is free at this property.

What time is check-in at Hugo and Carter's Lodge Rotorua NZ?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Hugo and Carter's Lodge Rotorua NZ?

Checkout is at 10 AM.

Where is Hugo and Carter's Lodge Rotorua NZ located?

Located in Springfield, this guesthouse is within a 15-minute walk of Springfield Golf Club and Te Puia New Zealand Maori Arts and Crafts Institute. Whakarewarewa Hot Springs and Rotorua Golf Club are also within 1 mile (2 km).

Can I cancel my reservation for free at Hugo and Carter's Lodge Rotorua NZ and receive a full refund?

Yes, Hugo and Carter's Lodge Rotorua NZ offers free cancellation on select room rates, because flexibility matters! Please refer to Hugo and Carter's Lodge Rotorua NZ cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hugo and Carter's Lodge Rotorua NZ Reviews

7.8

Good

8.8

Cleanliness

8.0

Location

6.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 2 out of 8 reviews
Rating 8 - Good. 5 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Old style lodge with nice interior

I start with the things I did not like: do not book this facility in case you do not own a NZ SIM card or any other option to make phone calls at reasonable prices. The owner is not on site, hence there is no reception. Instead he will call you and give you a door access code. In my case this needed two calls, which cost me in total nearly 100 NZ $ ... Also the lodge was very hard to find, which needed the second call, to guide me to the right house. So if you have a cheap option to phone, no problem. The lodge itself is very nice, delicate furniture, expensive leather chairs. There is even an open fire place in the shared living room. Internet is fast, you have a basket with beverages in the room - each item is 2 NZ $ We spent there 4 nights, but we did not get any service. No dust pin was emptied (which was already quite full) and no towels where changed. No cleaning of the room. The location is a little bit offside the town, so without a car you cannot reach this place well. Overall the room was nice and it was quiet. So if you do not mind the above mentioned issues it is worth staying there.
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable place to stay

It is a very nice, cosy and quiet place to stay. It will be great if there is a microwave to heat food.
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Clean and comfortable

Place was clean and comfortable. Only thing missing was a microwave.
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Très belle chambre, cependant très impersonnel nous avons eu uniquement un contact téléphonique.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Nice lodge close to Te Puia Maori experience

Overall great lodge in a quiet location close to Te Puia Maori experience. Lovely to have a shared living room with a kitchenette so you could spend time relaxing. The only thing missing was a microwave or hot plate to heat stuff if you wanted to. It was not staffed on arrival, you were asked to call and get the lock access code, but this was made clear on our booking. We did not actually meet them in person. When we arrived the room was unmade, but this was quickly rectified after a phone call. She was very apologetic and explained why it had happened. We met the housekeeping staff as they came to clean the room, and they were quite pleasant and helpful, giving us ideas of where to visit locally for the best experience in Rotorua. We had to stay an extra night and our hostess was very accommodating of our request. Overall a great stay. Would return again.
Stayed 2 nights in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019