Roxana Hotels

"Our stay at Hotel Tortuguero Beachfront was completely unacceptable, and the lack of customer service made it worse. We booked 2 rooms for 3 nights and requested multiple times prior to arrival that they be together due to my son in one room and my husband and I in another. They weren’t. We waited 45+ minutes at check-in while staff tried to fix it—well past check-in time. The first room had a leaking AC that soaked our belongings while we were out. No apology. We were moved, but the new room had no hot water for 2 nights. We reported it immediately—nothing was fixed despite being told otherwise. We asked to check out early and be refunded for the unused night—denied. We requested a manager daily and were told he wasn’t available. No follow-up. The property itself was a mess: loud dogs at 5 AM, staff children running unsupervised, broken fixtures, empty food trays, long waits, no “Do Not Disturb” signs, paper-thin walls, and a non-working safe. Staff said only the owner could help—but he never responded. Even after follow-ups post-stay, we were told nothing could be done “due to policy.” Overpriced, filthy, and poorly managed. Avoid at all costs."

"Everything was lovely. It is glamping, rustic beautiful, food is good and staff is very kind and helpful. "

"The rooms/high-end cabins are beautiful and private very relaxing. The staff and food were excellent. The road into the resort are not unlike a lot of gravel roads in Costa Rica and should not deter you. If you love nature stay here. We did a birding tour with Denis he is very knowledgeable and very enjoyable to spend the morning with. We have been to Costa Rica as tourists 14 times this is a place to visit. "

"Es un lugar increíblemente bien ubicado. Está justo sobre la calle turística, a 10 mins del parque nacional Tortuguero. Es muy bonito y las habitaciones están en excelente estado."

"The staff was amazing! Like unbelievably amazing! Greeted at the dock, luggage taken care of, greeted with fresh watermelon juice, chef cooked such delicious meals (dessert included), housekeeping cleaned 2-3 times a day, cooper hooked us up with tours, everything was great and relaxing. 3 minute walk to the beach, 5 minute walk to the national park, 5 minute walk to the village. "

"It’s a little but of work to get to mawamba, but once you’re there it’s quite pleasant. The pool area is A+ and the breakfast is too. The walk into town is easy and the number of places to get dinner is plentiful. Beware the birds are noisy but that’s nature at its best! "

"The rooms were clean, the food was very good, the staff was amazing! Our guide on the excursions was an official guide set up by the hotel. His name is Jairo and he was amazing. We csnnot say enough about how good he was. Fluent english and Spanish and his knowledge and expertise was astounding!"

"Great place, great staff "

"Carey Lodge es un sitio sencillo y muy tranquilo, ideal si buscas algo básico en Tortuguero. La limpieza del cuarto era buena, pero la experiencia se vio afectada porque no nos dejaron toallas ni papel de baño; tuvimos que movernos por nuestra cuenta para conseguirlos. Está un poco alejado del embarcadero principal, lo cual es bueno para el silencio pero requiere caminar más. Mi mayor recomendación es no reservar por aplicaciones como Expedia si el precio se ve elevado, ya que terminamos pagando el triple del valor real del lugar. Si vas solo por una noche, cumple su función, pero asegúrate de que el precio sea justo y de revisar que tengan los suministros listos al hacer el check-in."