2/10 Terrible
Stan and Michele F.
18 Jul 2023
Retirement Celebration for Mom
My husband and children planned a family getaway to the Waterton Park area to celebrate my retirement from a 35 year teaching career. Rustic Ranch was the perfect find for our family of 6 and puppy.
You can imagine our disappointment when we didn't receive information on the exact location of this rural property and how to access the house. On our day of check in we were told by VRBO to proceed to the vicinity of the property (a 5 hour drive from our home) in hopes that we would hear from the host prior to our 4pm check in time. The host did not connect with us so we were left stranded. Not the weekend we had anticipated and looked forward to.
VRBO provided us a budget with which to find accommodations for the 2 nights of our booking and we are expecting to be fully reimbursed for these additional costs as well as the amount we paid in advance for Rustic Ranch. NOTE: VRBO hoped the host would connect with us by 4:00 on the second day so we were only able to book subsequent accommodations day-day. This consumed a lot of our time and was very stressful.
We did receive a call from the host as we were returning home after the weekend and she said she had been in the mountains and out of cell range for the last 5 days so was unable to communicate with us. Regardless of her excuse, she did not provide us with the information we needed to check in to her property. We are very disappointed customers and caution potential guests from booking with this host.
Stan and Michele F.
Stayed 2 nights in Jul 2023




