Sá Hotels

"Off the beaten path; peaceful view of the farmlands and hills."

"Complete absence of service or hospitality. I will be asking for a refund. Service? Nope Front desk open 3-7pm. 24 hours, 3 different contacts…? Nope. I called no less than 15 times to each of the 3 proffered contact numbers when locked out of my room- no answer or call rejected. One of the numbers- on the official property literature and signs outside reception- actually said to me: “ I have nothing to do with this hotel. I have no idea why my number is there!” After an hour of standing out in the cold- exhaisted from a day of walking and trying desperately to get thru to someone, a young woman called back to say she’d been “teaching yoga and had her phone turned off…” after all of that, it took the front desk manager 20 hours to contact me. His response? “I’m Sorry, I fell into a really really deep sleep” Next morning- no staff but an incredibly Surly girl in a restaurant who looked at us with disdain when we eyed the breakfast buffet. We were told that we weren’t welcome for breakfast, but she could make us coffee- which she charged for. When we asked where we Could leave our bags for luggage service she responded with an “I don’t Know” and Gave us another dirty look. Dreadful Service!! Not just bad but absolutely terrible. Advertised Jacuzzi? nope. “It’s 3000 liters. We cannot heat it for so few people” Restaurant? Nope- closed Mondays. Pilgrims massage? Nope, not available. Wine? Nope- even though there was a very extensive cellar on view meters away. Beware! "

"The staff was great every one of them. Breakfast was probably the best European style breakfast I ever had, with ala carte choices included. The building is a remodeled manor originally all stone. The new owner and the architects did a wonderful job restoring and modernizing the venue. The pool and spa are was nice as well and unexpected. Again, staff was great."

"The property is well maintained and clean. "

"Wonderful facility! "

"Quintessential Moncao experience. The grounds were as beautiful as the convent itself "

"Some parts of the room were in some rough shape (bathroom door not opening fully because was filled with water, some furniture had a lot of scratches) overall was a good stay, the staff was amazing, the Jacuzzi water was a lot below than the 34 degrees stated on the information board which ended up not being so pleasant as we expected "

"The room had the hot water shut off. The air conditioning vent was missing. Overall the experience of the room was terrible. The floor was filled with paint leftovers. Staff did not even suggested moving rooms."

"The hotel is very nice in a great walking location with great daily breakfast, dinner was delicious as well. The room was spotless and the staff were friendly, polite and very helpful. Highly recommend this hotel. Can’t wait until my return, this is my second trip staying here."