Saco River

A very busy hotel which is lacking in 5 star service from the get go. The main lobby entrance is very busy and no organisation whatsoever. Given it is a 5 star hotel you are left to cart your luggage to check in and then afterwards to the room. Its no drama to us but when paying 5 star prices this would normally be an automatic service withour requesting it. The pool area on the roof is incredibly busy and not enough beds for all the residents. The pool on level 3 is in the shade by 14.30hrs so you are left with the residents pool on level 2 or if you are lucky to find a bed on the roof top pool area. The rooms are huge and to a very good standard. The coffee shops are incredibly expensive and at lest three times as expensive as Joe & The Juice literally 5 minutes walk away. The location beside the boardwalk is fabulous and is such a cool vibe with people working out up and down the beach areas. I loved Miami and cant wait to return but would i return to this hotel, probably not due to the lack of value for money/service you should expect from a 5 star hotel.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong