Desk, free WiFi, bed sheets

Reviews of Quality Inn Elk Grove/Sacramento

2.5 out of 5
Quality Inn Elk Grove/Sacramento
7780 Stockton Blvd, Sacramento, CA

Reviews

6.6
Rating 10 - Excellent. 196 out of 769 reviews" "
Rating 8 - Good. 183 out of 769 reviews" "
Rating 6 - Okay. 146 out of 769 reviews" "
Rating 4 - Poor. 111 out of 769 reviews" "
Rating 2 - Terrible. 133 out of 769 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location
Stayed 1 night in Mar 2024

10/10 Excellent

Rodora

It's small but it has everything I needed. Clean.
Stayed 1 night in May 2024
Response from Guest Relations Management on 6 May 2024
Dear Rodora, We're thrilled to hear that you had such a positive experience during your stay with us! Your perfect rating means a lot to us. We take pride in providing a cozy and comfortable atmosphere, even in our smaller space. Maintaining cleanliness is a top priority, and it's wonderful to hear that it met your expectations. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Kao

Liked: Cleanliness, staff & service, property conditions & facilities
To eat at Restaurant
Stayed 1 night in May 2024
Response from Guest Relations Management on 6 May 2024
Dear Kao, We're overjoyed to hear that you enjoyed your dining experience at our restaurant! Your 5-star rating means the world to us. It's wonderful to know that our culinary offerings hit the mark for you. We're constantly striving to provide delicious meals and memorable moments for our guests, and your feedback reaffirms that we're on the right track. We can't wait to welcome you back for another exceptional dining experience soon!

10/10 Excellent

Rosa, West Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 6 May 2024
Dear Rosa, We're delighted to receive your 5 out of 5 rating! Your feedback means a lot to us and serves as a proof to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!

6/10 Okay

Anh Loc

No clean
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 2 May 2024
Dear Anh, We're truly sorry to hear about your disappointing experience during your stay. Cleanliness is a top priority for us, and it's disheartening to learn that we fell short of your expectations in this regard. Rest assured, we take your feedback seriously and will address this matter with our housekeeping team to ensure such lapses don't recur. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to regain your trust on your next visit. Please don't hesitate to reach out if there's anything further we can assist you with.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet place to stay
Stayed 3 nights in Feb 2024
Response from Manager on 24 Mar 2024
Hello Samantha,We are delighted to hear that you found our hotel clean and quiet for your stay. Your comfort and satisfaction are our top priorities. Should you have any future accommodation needs, please do not hesitate to reach out to us.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay for the price. Room was clean, a bit small, but well worthwhile. I would stay there again without hesitation.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 16 Mar 2024
Hi Patricia!Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found it to be amazing, especially considering the value you received. Our team takes great pride in ensuring that every guest has a comfortable and clean environment to relax in. While we apologize if the room size was slightly smaller than expected, we're delighted to hear that it didn't hinder your overall enjoyment. We can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

Alma d Godinez de

Liked: Cleanliness
T
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 11 Mar 2024
Hi Alma!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Rick

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Rick,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any additional feedback you would like to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Halie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The back entrance driving in was very bumpy in one area. There weren't enough seats/tables at breakfaat one day. The main road was outside our room. The room was clean and we had plenty of towels, the noise from the road didn't keep us up, the complimentary breakfast was great!
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 5 Mar 2024
Dear Halie,Thank you for sharing your experience with us. We truly appreciate your feedback and are sorry to hear about the issues you encountered during your stay. Rest assured, we're already working on addressing the bumpy entrance and ensuring there are enough seats and tables available during breakfast. We understand the importance of a peaceful night's sleep, and we're glad to hear that despite the noise from the main road, you were still able to rest comfortably. We're delighted that you enjoyed our complimentary breakfast and found your room clean with plenty of towels. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even better experience in the future.

2/10 Terrible

cherry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 2 Mar 2024
Dear Cherry, We're truly sorry to hear that your experience with us didn't meet your expectations. Your feedback is invaluable to us, and we take it seriously. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of delivering that for you. Please know that we're actively addressing the issues you've raised to ensure that future guests don't encounter similar challenges. We sincerely hope for another opportunity to welcome you back and demonstrate the high standard of service and hospitality we strive for.

10/10 Excellent

Maim

Travelled with family
Even though this place is by the street, it’s not as loud as you’d think it would be, but it also depends if you’re used to the traffic noise. When another guest next door talks, it sounds like a whisper and a bit muffled. I like the rooms because you can tell it’s still newly renovated because of the scent. About the scent, I woke up and smelled cigarettes in my room so I’m assuming if one is smoking next door, it could possibly come into your vents. It wasn’t a strong scent but more like a whiff of smoke. Breakfast was not the greatest with watery eggs and rubbery sausages. Plus, I saw the breakfast lady pour hot chocolate from the cappuccino machine into the black coffee canister.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Maim,We appreciate your detailed feedback on your recent stay. Our location does contribute to some ambient noise, which can vary based on individual thresholds. We regularly update our rooms for a fresh atmosphere. Please note that smoking is not permitted in the rooms, and we will address this matter internally. Regarding breakfast, we will share your observations for further improvement. Thank you for bringing these points to our attention.

10/10 Excellent

Candelaria

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Candelaria!We're thrilled to see you left us a perfect rating! While we're grateful for your kind feedback, we also want to ensure we're meeting and exceeding your expectations in every aspect of your stay. If there's anything specific that stood out to you or if you have any suggestions on how we can make your experience even more enjoyable next time, we'd love to hear it. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay!

8/10 Good

Glenn, Bellflower

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here Feb. 17-19, 2024. Overall, the room and facility were clean. All of the amenities in the room such as the refrigerator, microwave oven, sink, shower, coffee maker all worked well. The towels were clean and neatly folded. The bed was comfortable and the sheets were soft and clean. The outlets (the ones we needed to charge our phones and tablets) all worked. All of the lights and fixtures worked properly. The complimentary breakfast area was clean. They offered Belgian waffles, eggs, sausage, mini muffins, cereal, yogurt and fruit. Coffee, tea and juices were also available for hotel guests. Overall, it was a basic offering that was enough for us to start our days. For the average person who doesn't required a lot of niceties; but a clean, convenient place to stay for a couple of nights, this place is perfect. While the only complaint I have and to be fair, the hotel can't really do much about this issue, is the noise. The hotel is located off of Highway 99 near a busy intersection (Mack Rd. and Stockton Blvd.) The noise level is pretty high from the road and traffic. If you're a light sleeper, this might pose as a problem for you.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Dear Glenn,Thank you for taking the time to share your detailed feedback with us! We're thrilled to hear that you enjoyed your stay with us, finding our accommodations clean and well-equipped with all the essentials you needed. It's fantastic to know that you appreciated our comfortable beds, soft sheets, and the array of amenities provided in your room.We're also delighted that you found our complimentary breakfast offerings satisfactory and a good way to kickstart your days. We strive to provide a variety of options to cater to different preferences, and we're glad it hit the mark for you.While we understand your concern about the noise from the nearby highway and intersection, we regret any inconvenience this may have caused during your stay. We always aim to ensure our guests have a comfortable and restful experience, and we appreciate your understanding on this matter.We genuinely value your feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Should your travels bring you our way again, please don't hesitate to reach out to us directly so we can ensure you have a peaceful and pleasant stay.

10/10 Excellent

Latileta

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Latileta!We are pleased that you have given us a perfect rating! We are thrilled to hear that your time with us was delightful since your pleasure is our number one concern. Your flawless review says a lot about the high standard of service and facilities we want to provide all of our guests, and we can't thank you enough for that. It is our sincere hope that you will return to our hotel for future stays of the highest quality.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite, professional, friendly staff. Nice room.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 5 Feb 2024
Dear Joe,We are delighted that you had a pleasant experience during your stay with us and appreciateyour kind feedback. We're over the moon to receive your glowing 5 out of 5 rating. It's music to our ears that our staff left such a positive impression with their politeness, professionalism, and friendliness. We're delighted you enjoyed your time in our cozy rooms—it warms our hearts to know you found them nice and comfortable. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Quin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 5 Feb 2024
Dear Quin, What a wonderful review; we truly appreciate you choosing to stay with us. Your positive feedback is like a burst of sunshine for our team, and we're delighted to know that your experience at our hotel exceeded expectations. It warms our hearts to hear that you had such a fantastic stay. We're dedicated to creating memorable moments for our guests, and your kind words motivate us to keep delivering top-notch hospitality. We can't wait to welcome you back for another exceptional experience. Cheers to creating more wonderful memories together!

6/10 Okay

SANDRA, Sparks

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only property to have required everyone’s ID staying in the room, which made it very scary. It made it feel like it was normal for them to get crimes. It was very loud with traffic, location is not ideal. They also require $100 deposit and may take 7-10 business days to return.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 29 Jan 2024
Dear Sandra,We sincerely apologize for any discomfort caused during your stay. We understand that the requirement for everyone's ID may have been unsettling, and we regret any perception that it reflects on our property's safety. We appreciate your concerns about noise and location, and we're actively working to address these issues to enhance our guests' overall experience. Regarding the deposit, we apologize for any inconvenience caused, and we are reviewing our processes to expedite the return timeframe. Your insights are valuable to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

SUSHMA

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Hi Sushma,We appreciate your decision to rate your experience with an 8 out of 10, although we were disheartened to note the absence of specific comments. Your insights are crucial for our continuous improvement, and we would love to learn more about your stay to address any concerns you may have had. Please feel free to reach out to our customer service team directly or provide additional details, as your satisfaction is our top priority. We look forward to the opportunity to make your next visit even more enjoyable.

10/10 Excellent

Misty

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 23 Jan 2024
Hi Misty!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food could be better with more options but other than that this is the most cleanliness comfortable convenient place to stay!!
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our property to be clean, comfortable, and convenient. We value your input regarding the food options and will keep it in mind for future improvements. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 19 Jan 2024
Hi Sandra,Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again

10/10 Excellent

Tiffany Marie

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 29 Jan 2024
Hi Tiffany!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Lauren, Oakland

Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Lauren,We sincerely appreciate your positive rating! It's wonderful to hear that you had a great experience during your stay with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Arizona
It was ok. Walls were thin & could hear music being played by our neighbors. Traffic news & sirens could also be heard. Room that we had, heater wasn’t working, & no rod to hang our
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 2 Jan 2024
Dear Guest, We greatly appreciate your detailed review of your recent stay with us in Arizona! Your feedback is invaluable, and we're thrilled to have had you as our guest. We regret any inconvenience caused by the thin walls and noise disturbances; rest assured, we're actively addressing these concerns to enhance the overall experience for our guests. We apologize for the inconvenience with the heater and the missing rod in your room - our maintenance team is diligently working to resolve these issues promptly. Despite these challenges, we're delighted to hear that you found your stay "ok." We look forward to the opportunity to welcome you back and provide you with an even more exceptional stay in the future.

10/10 Excellent

Livorio

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Livorio,Thank you for your feedback on our comfortable beds. We are glad to hear that you found them to be pleasant during your stay. Your satisfaction is important to us, and we strive to provide a comfortable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Michael

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities
Reserve two separate room for my friends and family. Once showed up to check in process took over 30 min. Then after check in I left to go shopping and only to a room that they booked out for another customer. Very inconvenience by this all they said was sorry not their fault. WOW!!!! not your fault I guess its my fault to consider my stay with you Quality INN!!!!
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Hello Michael, We want to sincerely apologize for the inconvenience and frustration you experienced during your recent stay with us at Quality Inn. It is disheartening to hear about the mix-up with your reserved rooms and the extended check-in process. We completely understand how important it is for our guests to have a smooth and seamless experience upon arrival. Please know that we take your feedback seriously, and we are actively addressing the communication breakdown that led to this unfortunate situation. Our team is committed to providing a high level of service, and we genuinely regret any impact this may have had on your stay. We appreciate your patience and understanding, and we hope to have the opportunity to make it right for you in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Tiny Pillows & room
The front desk employees were offly helpful, the internet was kinda weak and the room was tiny especially the pillows
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 27 Dec 2023
Dear Guest, What a pleasure it was to read your insightful review! We're thrilled to hear that our front desk team left a lasting impression with their outstanding assistance during your stay. Our team is dedicated to ensuring every guest feels welcomed and well taken care of. We appreciate your feedback regarding the internet and pillow size; your comments have been duly noted, and we are actively working to enhance these aspects for an even more enjoyable experience in the future. Despite these minor hiccups, we're delighted that you found our service to be a highlight of your visit. We can't wait to welcome you back and provide an even more exceptional stay on your next visit!

10/10 Excellent

Tiffany Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern rooms . All of the staff are amazing !
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 22 Dec 2023
Dear Tiffany, Hooray for the fantastic feedback! We're absolutely thrilled to hear that you enjoyed our clean and modern rooms, as well as the amazing service from our staff. Your glowing review has made our day, and it's truly heartening to know that we've hit the mark on creating a memorable experience for you. We're committed to maintaining the high standards you've come to expect from us, and we can't wait to welcome you back for another exceptional stay. Safe travels, and until next time!

10/10 Excellent

Salena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the staff is so polite and compassionate and professional. Will always keep coming back
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 22 Dec 2023
Dear Salena,We are delighted to hear about your fantastic experience at our hotel! Achieving a perfect 5 out of 5 is music to our ears, and we couldn't be happier that our staff's politeness, compassion, and professionalism left a lasting impression on you. Your glowing words are truly the heartbeat of our hospitality, and knowing that you plan to keep coming back warms our hearts. We strive to create a welcoming and memorable environment for our guests, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another wonderful stay filled with warmth, professionalism, and unparalleled hospitality.

10/10 Excellent

Daniel, OLYMPIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 19 Dec 2023
Hello Daniel,Cheers to the flawless rating of five stars! We couldn't be happier to learn that your stay at our hotel fulfilled your expectations, and that brief remark says lots. We are thrilled to hear that we achieved success in giving you an excellent stay. Our main priority is making sure you're satisfied, and we look forward to having you back for another fantastic visit. Let's celebrate making more treasured memories together!

10/10 Excellent

ANNALIZA

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 19 Dec 2023
Dear ANNALIZA,Delighted to bask in the glow of your stellar review! We're over the moon to hear that you experienced great customer service during your stay with us, and we sincerely appreciate your fantastic 5 out of 5 rating. Our team strives to create memorable and enjoyable experiences for our guests, and knowing we hit the mark with you is incredibly rewarding. Your kind words are a beacon of motivation for all of us here. We can't wait to welcome you back for another exceptional stay. Safe travels, and until next time!

10/10 Excellent

Maricela

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 19 Dec 2023
Dear Maricela,Cheers and a virtual high five for your outstanding rating of five stars! We're overjoyed to hear that, in the greatest conceivable manner, your time with us left you speechless. Your happiness is our first concern, and it gives us great delight to know that we met your expectations. It appears that we succeeded in creating a setting where every facet of your experience surpasses your expectations! We really appreciate your support and look forward to seeing you back for more first-rate hospitality. Cheers to many happy vibes and many trips that will be remembered!

10/10 Excellent

Necita

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly and very accommodating staff.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 19 Dec 2023
Hello Necita,We're happy to receive your fantastic 5 out of 5 rating! Your kind words about our friendly and accommodating staff have brightened our day. It's always heartening to know that our team's efforts to create a welcoming environment are making a positive impact on our guests. We appreciate your thoughtful review and are delighted that you had a wonderful experience with us. We look forward to welcoming you back for more delightful moments in the future!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 16 Dec 2023
Hi Mark!We're absolutely thrilled to see that you gave us an 8 out of 10 rating! Your feedback means the world to us, and we're delighted to hear that your experience was positive overall. While we would love to know more about what made your stay special, we're grateful for the high score. Our team is dedicated to ensuring every guest has a memorable and enjoyable time with us, and your positive rating is a testament to their hard work. We can't wait to welcome you back for another outstanding experience, and we hope to make it a perfect 10 for you next time!

6/10 Okay

Kyra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The walls are extremely thin. Could hear our next door neighbors loud and clear when they decided to come back at 2am. They were having loud conversations, turning the tv volume up, and we could hear whenever they opened and closed the door. So if you don't plan on sleeping, this is the place for you.
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Kyra,Thank you for taking the time to share your experience. We apologize for any inconvenience caused by the noise from neighboring guests. We understand that a peaceful and restful stay is important, and we appreciate your feedback. We strive to improve our guests' experience, and we'll take your comments into consideration for future enhancements.

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 6 Dec 2023
Hi Noel! Wow, we're absolutely thankful to receive your perfect 10 out of 10 rating! Your glowing feedback speaks volumes, and we're over the moon that you had such a fantastic experience with us. It's guests like you who make what we do so rewarding. We're here to ensure your future stays are just as remarkable, and we can't wait to welcome you back for another flawless experience. Cheers to creating more wonderful memories together!

8/10 Good

abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 3 Dec 2023
Hello abigail,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience. We strive to provide excellent service to all our guests. If there is anything else we can do to make your next stay even better, please let us know. We hope to welcome you back soon.

6/10 Okay

Zhong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly clean and remodeled motel. Interiors looked quite modern. I didn't get to take advantage of the free breakfast but there was a waffle maker. The room looked ok but the walls were paper thin. Wasn't even in the front unit and traffic and people outside sounded so loud I thought I left the window open. The door frame had massive gaps so cold air leaked in all night. Cranked the thermostat to 75 and was still cold on and off when the wind blew. If you bring ear plugs and aren't bothered by cold and draft it's a good value. But if you have trouble sleeping with noise and/or cold think twice.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 29 Nov 2023
Dear Zhong,Thank you for taking the time to provide your feedback. We're delighted to hear that you found our motel clean and appreciated the modern interiors. We apologize for the inconvenience you experienced with the noise and cold air in your room. We understand the importance of a good night's sleep and a comfortable stay.We appreciate your insights regarding the thin walls, and we will certainly look into ways to address this issue. Our team is committed to creating a positive experience for our guests, and your feedback helps us identify areas for improvement. We regret that you were unable to fully enjoy the complimentary breakfast and had challenges with the room temperature.Please know that we take your comments seriously, and we will work diligently to enhance the overall guest experience. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a more enjoyable stay.

10/10 Excellent

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. The bed was real comfortable...
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 28 Nov 2023
Hi Tasha! Fantastic to hear that you had a perfect experience during your stay with us, earning us a perfect 5 out of 5! We're thrilled that the comfort of our beds added that extra touch of luxury to your visit. Your feedback is invaluable, and it's truly heartening to know that we could make your stay a memorable one. We can't wait to welcome you back for another round of exceptional comfort and service.

10/10 Excellent

San

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 28 Nov 2023
Hi San,We are overjoyed to hear that you had a wonderful time during your stay with us, giving us a perfect 5 out of 5! It pleases us that our convenient location provided an additional element of delight to your visit. Being close to everything is a huge benefit, and we're glad it contributed to your overall pleasure. Your kind words excite and drive us to keep offering excellent service. We look forward to welcoming you back for another fantastic visit, where we will work hard to make your stay even more unforgettable!

6/10 Okay

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff friendly. Check in easy. Room was small. Bed was hard, no soap and the breakfast was unedible.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Theresa,Thank you for choosing our hotel for your recent stay. We're happy to hear that you found our rooms clean and our staff friendly. We apologize if you found the room size to be smaller than expected. We appreciate your feedback regarding the bed comfort and soap availability. Our team will review this with the relevant departments. We're sorry to hear about your dissatisfaction with the breakfast. We value your input and will use it to make improvements.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and the breakfast they provided was delicious.
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Barbara,We're delighted to hear that our staff provided helpful assistance during your stay. It's great that you enjoyed our delicious breakfast offerings. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Karen

Disliked: Amenities
Traffic noise…street racing all night Only room with king bed was right at stairs…noisy rude guests at all times of night talking Powdered eggs at breakfast No closet rack for hanging clothes No place but floor for luggage Only good thing was. A decent shower
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 24 Nov 2023
Dear Karen, We sincerely apologize for the inconveniences you experienced during your stay. We understand that the persistent traffic noise, street racing, and disruptive guests made it challenging for you to have a restful night. We apologize for assigning you a room near the stairs, and we regret that you encountered noise disturbances.Your comments about the breakfast options, particularly the powdered eggs, have been duly noted, and we appreciate your honesty. We are also sorry to hear about the lack of a closet rack and limited luggage space in your room. We strive to provide a comfortable and enjoyable experience for all our guests, and it is disheartening to learn that we fell short of your expectations in these areas.On a positive note, we are pleased to hear that you found the shower to be a highlight of your stay. We genuinely value your feedback, and it serves as a valuable tool for us to improve and enhance the quality of our services. Please be assured that your concerns will be addressed, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.

10/10 Excellent

Joii

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 21 Nov 2023
Hi Joii!Your review and your 5 out of 5 rating have truly made our day. It's fantastic to know that we were able to meet or exceed your expectations. Our team works hard to create a memorable and enjoyable atmosphere for our guests, and it's incredibly rewarding to see that reflected in your positive review. We hope to have the pleasure of welcoming you back soon for another fantastic stay. Until then, safe travels!

8/10 Good

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 20 Nov 2023
Hi Shanice, We are delighted to hear that you found your overall experience at our hotel to be good, and we appreciate your 4 out of 5 rating. Your satisfaction is our priority, and we are pleased that you enjoyed your stay.However, we also acknowledge that there might have been certain issues that prevented us from achieving a perfect score. We sincerely apologize for any inconvenience you may have encountered and assure you that your concerns will be thoroughly addressed with our team. We value your input as it helps us improve and provide an even better experience for our guests.We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to delivering exceptional hospitality.

10/10 Excellent

Hollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Hollie,Thank you for taking the time to leave your feedback. We appreciate your kind words and are delighted to hear that you had such an exceptional experience at our hotel. We strive to provide excellent service to all our guests and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointed
The room was what I asked for, a ground floor room with parking at the room entrance, but it faced the street with a lot of traffic. At the intersection of Massie Ct/Mimosa Way and Stockton Blvd metal plates crossed this street and when a large truck drove over them it sounded like a large explosion, I asked when will the repair be completed and was told it had been like this for years and don't expect it to change.
Stayed 8 nights in Nov 2023
Response from Guest Relations Management on 17 Nov 2023
Dear Guest,We truly appreciate your feedback and understand your disappointment. We apologize for the inconvenience caused by the noise from the metal plates at the intersection. We're sorry to hear that this issue has persisted for an extended period. Rest assured, we take your concerns seriously and will explore potential solutions to address the noise disturbance. We value your comfort and appreciate your patience. If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk was so nice nd helpful
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 14 Nov 2023
Hi Maricela,Hearing that our front desk staff had a good impact on your stay makes us very happy! It's always nice to know that a remarkable experience was made possible by the kindness and assistance of our personnel. We work hard to deliver great service, and it's satisfying to read that in your comments. Should your travels bring you back to the area, we look forward to welcoming you again for another enjoyable stay. We appreciate you selecting our hotel!

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 14 Nov 2023
Hi Maria,Thank you for taking the time to share your feedback with us. We appreciate your honest rating and would love to hear more about your experience to better understand how we can elevate it to a 5-star level. Your insights are invaluable, and we're committed to making any necessary improvements. Our goal is to ensure every guest has a memorable stay, and your input helps us in achieving that. If you have specific suggestions or concerns, please feel free to reach out directly. We hope to have the opportunity to welcome you back and provide an even more exceptional experience.