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Reviews of Residence Inn by Marriott Sacramento Downtown at Capitol Park

3 out of 5
Residence Inn by Marriott Sacramento Downtown at Capitol Park
1121 15th Street, Sacramento, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 451 out of 814 reviews" "
Rating 8 - Good. 245 out of 814 reviews" "
Rating 6 - Okay. 66 out of 814 reviews" "
Rating 4 - Poor. 23 out of 814 reviews" "
Rating 2 - Terrible. 29 out of 814 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Tony

Stayed 3 nights in Apr 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from shelly on 14 Apr 2024
Thank you for your review

10/10 Excellent

Eleanor

Stayed 1 night in Mar 2024
Response from shelly on 14 Apr 2024
Thank you for your review

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice city views, amazing park nearby, plenty of restaurants and close to the convention center
Stayed 1 night in Mar 2024
Response from shelly on 19 Mar 2024
Thank you for your review.

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where are conference
Stayed 2 nights in Mar 2024
Response from shelly on 14 Mar 2024
Thank you for your review

10/10 Excellent

Ebony

Stayed 4 nights in Mar 2024
Response from shelly on 3 Apr 2024
So glad to see that you enjoyed your stay!

8/10 Good

Kevin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The area was great - easy to walk to restaurants, Target, shopping. Our room had luke warm water - they tried to fix it, but it wasn't much better. Our friends also had luke warm water. They said because the hotel was busy there wasn't enough hot water. There was also a stain on our comforter, like soda spilled.
Stayed 3 nights in Feb 2024
Response from shelly on 6 Feb 2024
I am sorry that was the reason they gave you for lack of hot water, that was incorrect. We had a pump malfunction and it needed repairs. I am sorry for your experience. We hope you return to see that was not normal. Thanks

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from shelly on 30 Jan 2024
Thank you for your review!

10/10 Excellent

Jaime

Stayed 3 nights in Jan 2024
Response from shelly on 23 Jan 2024
Thank you for your review.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from shelly on 16 Jan 2024
Thank you for your review

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was quick at check in. Even better at check out
Stayed 1 night in Jan 2024
Response from shelly on 16 Jan 2024
Thank you for your great review.

8/10 Good

Tyrra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from shelly on 16 Jan 2024
We will work for that 10 next time you visit.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. Staff was friendly and helpful. I recommend the on-site parking. It was convenient to walk to nearby restaurants.
Stayed 1 night in Jan 2024
Response from shelly on 9 Jan 2024
Thank you for your review!

6/10 Okay

Toshiko

Travelled with family
Liked: Staff & service, amenities
Room smelled like smoke, elevators could have been cleaned more often especially when there was high traffic. Rooms aren’t insulated enough from noise in the hallway. This wasn’t the hotel’s fault, but we had noisy neighbors that were partying in their room that kept us up two nights in a row. Luckily they were pre partying and left to go hit the clubs/bar or something. But they were noisy, waking me up, when they came back 2-3am.
Stayed 2 nights in Dec 2023
Response from shelly on 16 Jan 2024
We are sorry to hear about your experience but always appreciate the feedback so we can improve.

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from shelly on 14 Dec 2023
Thank you for your review. We are very glad you enjoyed your stay with us.

10/10 Excellent

cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel is conveniently located in downtown Sacramento. Walking distance to many interesting sites. Was there for the CIM marathon. Very close to finish line. Definitely a plus!! Breakfast buffet had a variety of foods and even opened early for marathon runners! Negative point: no recycling.
Stayed 6 nights in Nov 2023
Response from shelly on 7 Dec 2023
We are glad you enjoyed your stay. Sacramento has a single-stream recycling program. The Sacramento Recycling and Transfer Station (SRT) is one of the leading recycling centers in Sacramento County and utilizes state-of-the-art machinery and sensors to separate recyclable materials that are delivered to the site through single-stream recycling collections.

10/10 Excellent

Mayra

Stayed 1 night in Dec 2023
Response from shelly on 14 Dec 2023
Thank you for taking the time to leave a review. I am glad we hit the mark! Hope to see you again soon.

10/10 Excellent

katie

Travelled with partner
Liked: Amenities
Great room, staff were helpful, and appreciated that they had early breakfast for marathon runners!
Stayed 3 nights in Dec 2023
Response from shelly on 7 Dec 2023
Glad to hear you enjoyed your stay.

4/10 Poor

Pablo

Business traveller
Disliked: Cleanliness, amenities
The room had a full kitchen but lacked to provide hotel basics. Not included was lotion, soap, hand towels and they never once cleaned the room in 4 days.
Stayed 3 nights in Nov 2023
Response from shelly on 7 Dec 2023
I do apologize for not explaining at check in that cleaning service for a short stay is upon request.

8/10 Good

Arturo

Stayed 4 nights in Nov 2023
Response from shelly on 9 Jan 2024
thank you for your review.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy process to check in and pay for $25 parking. We walked everywhere and never needed to get our car out of the parking garage as everything was very walkable downtown.
Stayed 1 night in Nov 2023
Response from shelly on 6 Nov 2023
Thank you for your review, we are glad you enjoyed your stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy access.
Stayed 1 night in Oct 2023
Response from shelly on 3 Nov 2023
Thank you for your review.

6/10 Okay

Kristen

Stayed 2 nights in Oct 2023
Response from shelly on 7 Dec 2023
Thank you for your review. looks like we have some work to do. We hope next time you visit you find things have improved.

10/10 Excellent

Darryl

Liked: Property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Oct 2023
Response from shelly on 31 Oct 2023
Thank you for your review

2/10 Terrible

anoop

Business traveller
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from shelly on 31 Oct 2023
I am very sorry to see you were dissatisfied with your stay. I do hope you reached out to a member of our management team to discuss your concerns.

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staffs were friendly and helpful
Stayed 3 nights in Oct 2023
Response from Shelly on 25 Oct 2023
Thank you for your review, we are delighted you enjoyed your experience.

8/10 Good

Steven

Stayed 4 nights in Oct 2023
Response from shelly on 25 Oct 2023
Thank you for your review, we will work for that 10 next time you visit.

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located to the downtown area.
Stayed 1 night in Oct 2023
Response from shelly on 24 Oct 2023
Thank you for your review.

6/10 Okay

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from shelly on 23 Oct 2023
I am very sorry we did not deliver excellent service. I do hope you shared your feedback with our team so we could work to improve.

10/10 Excellent

Janelle

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from shelly on 20 Oct 2023
Thank you for your review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit expensive
Stayed 2 nights in Oct 2023
Response from shelly on 20 Oct 2023
Thank you for your review, we will work to achieve a ten for your next visit.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than Sufficient
Went to Sacramento for the Aftershock Music Festival (2023). My friend and I shared this studio room with the intent of using the kitchen and sight-seeing around the city, but alas the festival kept us busy! So the hotel was our place of respite - which was perfect. The room was big enough for two, clean, and the staff was friendly and accommodating. The hotel is in a GREAT location and reasonably priced based upon that. We would have preferred not to have had to pay for parking but otherwise so I would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from shelly on 17 Oct 2023
Thank you for your review. We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from shelly on 14 Oct 2023
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from shelly on 14 Oct 2023
Thank you for your review

8/10 Good

Ricardo

Stayed 2 nights in Oct 2023
Response from shelly on 15 Oct 2023
Thank you for your review

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from shelly on 14 Oct 2023
Thank you for your review, I am sorry you weren't more satisfied, we will work to do better for your next visit.

10/10 Excellent

Thanette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from shelly on 12 Oct 2023
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Many restaurants around good walking area in the morning. Room was great with lots of room for several day stay. There was a shelf in the closet that didn’t allow the door to only slide open half way. So closet was only half useful. Otherwise we really liked it.
Stayed 4 nights in Sep 2023
Response from shelly on 10 Oct 2023
Thank you for your review

10/10 Excellent

Mindy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and walking distance from the Golden 1 center
Stayed 1 night in Oct 2023
Response from shelly on 9 Oct 2023
thank you for your review

2/10 Terrible

Richard

Stayed 1 night in Oct 2023
Response from shelly on 31 Oct 2023
I am very sorry to see you were dissatisfied. Please reach out to a member of our management team so we can address your concerns.

10/10 Excellent

Tiffanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from shelly on 3 Oct 2023
Thank you for your review.

8/10 Good

Marvonte

Liked: Cleanliness, property conditions & facilities
Rooms are homey and comfortable
Stayed 1 night in Sep 2023
Response from shelly on 2 Oct 2023
Thank you for your review

2/10 Terrible

Pavithra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and customer experience
My company has booked kingsuitei stayed there for 5 days . the ac vent and bed is very long and middle there is a wall . You will not get any airflow near to the bed. I was checked out a day early and they have not refunded my money back for the last day. I will not suggest to my frds or family
Stayed 6 nights in Sep 2023
Response from shelly on 2 Oct 2023
I am very sorry to hear of your experience, please reach out to our accounting department so we can resolve any accounting issues immediately for you.

10/10 Excellent

Chadwick, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and quiet. Staff were friendly and service was prompt. Rooms were very spacious and nicely furnished.
Stayed 2 nights in Sep 2023
Response from shelly moranville on 2 Oct 2023
Thank you for your review

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to lots of dinning options
Stayed 1 night in Sep 2023
Response from shelly on 2 Oct 2023
thank you for your review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from shelly on 25 Sept 2023
Thank you!

8/10 Good

Judelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from shelly on 5 Sept 2023
Thank you for your review. We will work for that 10 next time you visit.

10/10 Excellent

Myst Bear

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Sep 2023
Response from shelly on 4 Sept 2023
Glad you enjoyed your stay!

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware- stay somewhere else
Hotel beds felt like they were from the 90s and haven’t been changed out ever. Extremely lumpy and uncomfortable. Air circulation had someone in the hotel smoking weed and was coming into our room. Lounge chairs by the pool were all broken. This hotel needs a serious upgrade. Really disappointed in this Marriott.
Stayed 2 nights in Aug 2023
Response from shelly on 19 Sept 2023
I am very sorry to hear this. We replaced all of our mattresses last year when we renovated the hotel. We are in the process of replacing all of the pool furniture. We do thank you for sharing your experience. Please let us know in the future if you smell smoke, we will locate the person and ensure it stops as we are a non smoking hotel.

2/10 Terrible

dakarai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from shely on 29 Aug 2023
I am sorry to hear your stay was disappointing. I hope you will reach out to let us know more.