Toulouse Hotel Guide - Saint-Caprais Lake hotels in Toulouse, France.

"There are pros and cons about this hotel. I don't think I will use this hotel again. Pros: Across the street from train station. Room is big and have a lot of counter and shelving space. A few restaurants around and access to groceries. Cons: Front desk is not very friendly. Staff at the front desk take a while to acknowledge customer's presence. Check in and out is very time consuming. They ask for a security deposit on credit card and stated that it will be refund at checkout; but, when I check out, they said that it will be refunded at the end of the day. I have never encounter this in any hotel. I did get the refund but it's impossible to follow up after you have left the hotel and moved cities. Also, it's listed as an apartment hotel; unfortunately, while the room has cook tops and sink, it has no cooking equipment or dishes. When I asked for a bowl and plate at the front desk, they said that it's only for studio room and so they wouldn't provide me with either. This is very strange, and defeated the purpose of booking this room."

"Unfortunately there was no bar or food for hotel guests available due to a private function the hotel was providing elsewhere. This was disappointing considering hotel cost and also the approach the restaurant staff explaining to hotel guests. "

"I was given a bed sheet to dry my skin because there were no towels."

"Teeny tiny room that wasn’t big enough for the twin beds in it - the door couldn’t open fully and you had to squeeze past the wardrobe and bed to get in. The twin beds only fit when jammed flush against one another, so it might as well have been one bed anyway. The room was very clean though"

"Spacious, clean room and good location - just a 20 minute walk to the city centre. "

"Fantastic location, clean and comfortable. Reception was good and accommodating. "

"Good buffet breakfast and pleased to see that eggs were back on the menu. Rooms clean and air on worked Staff helpful and friendly."

"Personnel peu arrangeant"

"Staff are excellent and helpful, rooms are clean and perfect location on the capitol square. The hotel needs updating and rooms are a little noisy from other rooms, but for the price it is an excellent choice"