Sainte-Catherine Street

Great

Inhospitable hospitality. I made a booking error for this hotel. I accidentally booked the wrong date (Aug 5-6) through Expedia on Aug 2. On Aug 4 at 7:00 am (7 hr past the cancellation window) I received info about my upcoming stay and realized my $400 mistake. Narrowly out of the cancellation period, I hoped they would have some grace. Expedia did try to resolve my concern but the hotel would not budge. I called the hotel myself and they shared they would need to request a reservation change through their revenue department in Spain and it would take a while. They would email me back. It is August 7 and without having heard anything, I called back again to learn the department declined the request. No decency to follow up. No concern over their patron’s needs or worries. I understand I am at fault for the booking error, however recognizing 1) I was still happy to book the correct dates at the hotel (no business lost) 2) the hotel was not full, so for those two days the reservation was made, I was not taking away from another patron 3) people make mistakes, and this one was just 7 hr after their acceptable refundable period 4) in the hospitality industry, people should receive that. The attendants on the phone seemed not very interested in this circumstance. I will steer clear of any Eurostar establishment as I cannot trust they have the best interests of their patrons at heart.