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Reviews of City Express by Marriott Salamanca

3.5 out of 5
City Express by Marriott Salamanca
Avenida Faja de Oro No.1805 Poniente, Col. El Pirul, Salamanca, GTO

Reviews

8.4

Very good

Rating 10 - Excellent. 77 out of 170 reviews" "
Rating 8 - Good. 66 out of 170 reviews" "
Rating 6 - Okay. 12 out of 170 reviews" "
Rating 4 - Poor. 9 out of 170 reviews" "
Rating 2 - Terrible. 6 out of 170 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jose, Houston

Travelled with family
Liked: Cleanliness
Upon checking in the room temperature was very hot. After a few minutes of waiting to see if the a/c worked we were given the option to another room. Rooms are small but comfortable. Toilet seats seemed cheap they kept bitting me. Stay was ok, a little outside Salamanca but close enough to drive to the city center in about 10 minutes.
Stayed 2 nights in Mar 2024
Response from City Express by Marriott Salamanca Gerencia Genera on 19 Mar 2024
Buen día Jose, agradecemos tu valoración y comentarios, vamos a revisar el AA de esa habitación para verificar si necesita alguna reparación. Saludos

8/10 Good

Guadalupe, Chicago

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Happy we were immediately moved from our initial room which had a sewer odor. Friendly staff. Good breakfast. No ice in vending machine, but overall good stay.
Stayed 2 nights in Dec 2023
Response from City Express by Marriott Salamanca Gerencia Genera on 8 Jan 2024
Buen día Guadalupe, Agradecemos tu valoración y comentarios, estamos felices de que hayas tenido una experiencia agradable con nosotros, haremos llegar los comentarios al personal, esto les motiva, y estamos trabajando en la reparación de la maquina de hielo. Saludos

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service
Worked for me
First time in Mexico so don’t have anything to compare with but it was adequate lodging for 4 nights. Property seemed secure. They have a fence and full time guard. Breakfast was excellent.
Stayed 5 nights in Nov 2023
Response from City Express Salamanca Gerencia General on 14 Nov 2023
Dear Mr. Jon, we appreciate your kind comments. We wait for you back. Greetings

2/10 Terrible

Diego

Stayed 1 night in Sep 2023
Response from City Express Salamanca Gerencia General on 18 Sept 2023
Buen día Diego, ¿podrias ampliar tus comentarios para saber que requerimos mejorar en nuestros servicios?. Saludos

10/10 Excellent

Mainor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 2 nights in Apr 2023
Response from City Express Salamanca Gerencia General on 9 May 2023
Mainor, muchas gracias por tu valoración y comentarios. Saludos

8/10 Good

Fabiola

Stayed 1 night in Jan 2023
Response from City Express Salamanca Gerencia General on 31 Jan 2023
Estimada Srta. Fabiola, agradecemos su valoración, esperamos que su estancia haya sido placentera. Saludos cordiales

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Toilet paper and towels where not replace had to go 3 times to service desk to get items,room was not clean only bed was done,no hand soap was replaced stay at other city express in Mexico and services were never this bad.
Stayed 4 nights in Jul 2021
Response from Gerencia General City Express Salamanca on 15 Jul 2021
Good Morning! I´m really sorry that you had a bad experience at our hotel. I am personally following up on the situation to verify what happened. Again, we regret the inconvenience generated. Sincerely, GG

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Gerente General City Express Salamanca on 7 Mar 2020
Estimado Huésped! No da mucho gusto haber cumplido sus expectativas en su pasado viaje, esperamos tenerlo de regreso próximamente. Reciba un afectuoso saludo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Gerente General on 16 May 2019
Estimado Huésped! Muchas gracias por sus comentarios! Esperamos haya disfrutado su estancia en City Express Salamanca y que nos visite próximamente. Buen Viaje de Regreso!

10/10 Excellent

Neil, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay - Many of the front staff are English speaking - friendly and clean rooms. Breakfast is the typical basic items, however was very nice and believe you can't get much better at this price. AAA+++

8/10 Good

Eduardo R.

Liked: Cleanliness, staff & service, room comfort
Good Hotel, clean and quiet.
I stayed at this hotel in August and I can say you get a good Hotel for your Money. The room is small and basic, but clean. The Hotel is very quiet and you don't hear any foot steps on the hallway or above your room. The wifi worked fine for me, I was on the second floor and the speed was very good that I was able to watch Netflix. The breakfast is very basic, Eggs, chilaquiles, toast, fruit, cereal, yogurt, Coffee and juice.

6/10 Okay

FILEMON J.

Liked: Staff & service
Disliked: Cleanliness, room comfort
business
you can hear from one room to the other...all the noise...

6/10 Okay

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good value
Simple hotel. No frills but clean. Rooms a pretty small but was a good price.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servcio al cliente es espectacular.
Stayed 1 night in May 2024
Response from City Express by Marriott Salamanca Gerencia Genera on 14 May 2024
Buen día Marco, agradecemos tu valoración y comentarios, estamos muy contentos de haber cumplido tus expectativas y te esperamos de vuelta pronto.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**
Stayed 1 night in May 2024
Response from City Express by Marriott Salamanca Gerencia Genera on 7 May 2024
Buen día Paola, agradecemos tu valoración y te esperamos de vuelta. Saludos

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from City Express by Marriott Salamanca Gerencia Genera on 7 May 2024
Buen día Blanca, agradecemos tu valoración y te esperamos de vuelta. Saludos

8/10 Good

Gabriela Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from City Express by Marriott Salamanca Gerencia Genera on 9 Apr 2024
Buen día Gabriela, agradecemos tu valoración y te esperamos de vuelta muy pronto. Saludos

4/10 Poor

Juan Manuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
NO SERVIA EL AIRE ACONDICIONADO, Y SE LES INFORMO Y NO SE HIZO NADA
Stayed 1 night in Mar 2024
Response from City Express by Marriott Salamanca Gerencia Genera on 9 Apr 2024
Buen día Juan Manuel, agradecemos tu valoración y tus comentarios, lamentamos que hayas tenido una mala experiencia, hemos turnado a mantenimiento para su revisión. Esperamos que nos des una oportunidad nuevamente. Saludos

8/10 Good

José Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Feb 2024
Response from City Express by Marriott Salamanca Gerencia Genera on 27 Feb 2024
José Manuel, agradecemos tu valoración y comentarios. Te esperamos de vuelta. Saludos

10/10 Excellent

Rodrigo

Business traveller
Ok
Stayed 2 nights in Jan 2024
Response from City Express by Marriott Salamanca Gerencia Genera on 27 Feb 2024
Rodrigo, agradecemos tu valoración, te esperamos de vuelta

6/10 Okay

Candelario Agustín

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from City Express Salamanca Gerencia General on 8 Jan 2024
Buen día Candelario, Agradecemos tu valoración y te esperamos de vuelta. Saludos

10/10 Excellent

Diego Armando

Stayed 4 nights in Dec 2023
Response from City Express Salamanca Gerencia General on 20 Dec 2023
Estimado Diego, Agradecemos tu valoración, nos sentimos muy contentos de que hayas pasado una estancia agradable con nosotros. Vuelve pronto.

4/10 Poor

Eduardo

Response from City Express by Marriott Salamanca Gerencia Genera on 27 Feb 2024
Eduardo, agradecemos tu valoración, te invitamos a darnos un comentario mas amplio para poder mejorar nuestro servicio. Saludos

8/10 Good

ERNESTO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from City Express Salamanca Gerencia General on 21 Nov 2023
Estimado Ernesto, agradecemos tu valoración y te esperamos de vuelta. Saludos

10/10 Excellent

Jose Dorilian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy practico
Stayed 5 nights in Nov 2023
Response from c on 16 Nov 2023
Estimado José, agradecemos tus comentarios y tu valoración, te esperamos de vuelta. Saludos

4/10 Poor

David Federico

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from City Express Salamanca Gerencia General on 16 Nov 2023
Estimado David, Agradecemos tu valoración, si pudieras compartir comentarios sobre tu estancia para saber que ocurrió y poder tomar acciones para mejorar. Saludos

10/10 Excellent

FRANCISCO JAVIER MORENO

Todo muy bien, el servicio excelente.
Stayed 1 night in Nov 2023
Response from City Express Salamanca Gerencia General on 7 Nov 2023
Estimado Francisco, agradecemos tu valoración y comentarios. Te esperamos de vuelta.

8/10 Good

SANDRA G

Travelled with family, Business traveller
Liked: Amenities
Buenas instalaciones y buen lugar
Stayed 2 nights in Oct 2023
Response from City Express Salamanca Gerencia General on 7 Nov 2023
Estimada Sandra, agradecemos tu valoración y comentarios. Te esperamos de vuelta.

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from City Express Salamanca Gerencia General on 9 Oct 2023
Guadalupe, agradecemos tu valoración, nos encantaría saber si hay algo mas que podamos hacer para que tu estancia fuera perfecta. Saludos

10/10 Excellent

Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son seguras y limpias.
Stayed 1 night in Sep 2023
Response from City Express Salamanca Gerencia General on 9 Oct 2023
Carlos, agradecemos tu valoración y comentarios y te esperamos de vuelta muy pronto. Saludos

4/10 Poor

jose

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Mal servicio en el check in. Y el desayuno súper malo
Stayed 1 night in Sep 2023
Response from City Express Salamanca Gerencia General on 25 Sept 2023
Buen día Jose, agradecemos tu valoración y comentarios, lamentamos que tu experiencia con el desayuno y en nuestro front desk haya sido malo, si puedes ampliar tus comentarios para saber que podemos seguir mejorando para ti. Saludos

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Aug 2023
Response from City Express Salamanca Gerencia General on 13 Aug 2023
Estimado Jonathan, nos encanta saber que disfrutaste tu estancia con nosotros, te esperamos de vuelta. Saludos

8/10 Good

Ismael

Stayed 2 nights in Aug 2023
Response from City Express Salamanca Gerencia General on 13 Sept 2023
Ismael, agradecemos tu valoración y te esperamos de vuelta. Saludos

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fue una agradable experiencia, todo el personal muy amable
Stayed 2 nights in Jul 2023
Response from City Express Salamanca Gerencia General on 4 Aug 2023
Estimada Petra, nos encanta saber que has tenido una experiencia agradable, esperamos tu visita nuevamente. Saludos

8/10 Good

Ismael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones adecuadas.
Stayed 2 nights in Jul 2023
Response from City Express Salamanca Gerencia General on 4 Aug 2023
Hola Ismael! Agradecemos tus comentarios, esperamos que hayas disfrutado tu estancia con nosotros, y nos visites de nueva cuenta. Saludos

8/10 Good

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from City Express Salamanca Gerencia General on 10 Jul 2023
Rafael, agradecemos tu valoración, y estamos muy contentos de que hayas disfrutado tu estancia con nosotros. ¡Vuelve pronto!

10/10 Excellent

JAVIER, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tiene desayuno incluido y eso ayuda para no tener que buscar donde buscar para desayunar ahorrando tiempo y dinero. Está un Walmart casi enfrente y un mall muy cerca.
Stayed 1 night in Jun 2023
Response from City Express Salamanca Gerencia General on 26 Jun 2023
Buen día Javier, muchas gracias por tus comentarios y tu calificación, estamos en constante aprendizaje para brindar siempre el mejor servicio a nuestros huespedes.

10/10 Excellent

Sandra Patricia

Stayed 1 night in May 2023
Response from City Express Salamanca Gerencia General on 30 May 2023
Estimada Patricia, agradecemos tu valoración y te esperamos de vuelta. Saludos

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from City Express Salamanca Gerencia General on 16 May 2023
Buen día Leticia, agradecemos tu valoración, y estamos felices de que tuvieras una estancia agradable.

8/10 Good

Jose Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel y buena ubicación
Buen Hotel y bien Ubicado
Stayed 1 night in Apr 2023
Response from City Express Salamanca Gerencia General on 9 May 2023
Estimado Jose, muchas gracias por tu valoración y comentarios. Saludos

8/10 Good

Verónica

Business traveller
Liked: Property conditions & facilities, room comfort
Buenos días en cuanto llegué no tenían sistema y demoraron para poder verificar mi estancia, le falta limpieza al baño.
Stayed 1 night in Apr 2023
Response from City Express Salamanca Gerencia General on 18 Apr 2023
Buen día Veronica, Agradecemos tu valoración y comentarios, lamentamos que hayas tenido estos inconvenientes, seguimos mejorando día a día para garantizar tu total satisfacción. Saludos

10/10 Excellent

José Rodolfo Jiménez

Stayed 5 nights in Mar 2023
Response from City Express Salamanca Gerencia General on 9 May 2023
Estimado José, muchas gracias por tu valoración. Saludos

10/10 Excellent

Patricia

Stayed 1 night in Mar 2023
Response from City Express Salamanca Gerencia General on 15 Apr 2023
Patricia, agradecemos tu valoración y estamos contentos de que hayas disfrutado tu estancia. Saludos

8/10 Good

Socorro

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Faltó más rapidez para colocar el desayuno, sabiendo que había mucha población infantil y poco control por parte de los adultos que los acompañaban. Los que no teníamos que ver con ellos tuvimos que esperar que abastecieran.
Stayed 1 night in Mar 2023
Response from City Express Salamanca Gerencia General on 21 Mar 2023
Buen día Socorro, agradecemos tus comentarios, lamentamos que hayas tenido inconvenientes en el desayuno, tuvimos un grupo infantil como bien mencionas y con los niños es inevitable un poco de caos, sin embargo tomamos medidas para que tu proxima estancia sea mas placentera.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
La habitacion no tiene cama queen zize estaba un tanto sucia ya que en el piso había cabellos
Stayed 1 night in Mar 2023
Response from City Express Salamanca Gerencia General on 8 Mar 2023
Buen día, nuestras habitaciones dobles se componen de dos camas matrimoniales, y nuestras habitaciones sencillas de una cama queen size, referente al piso agradecemos su comentario y trabajamos para mejorar, una disculpa por los inconvenientes. Saludos

10/10 Excellent

Mario

Stayed 3 nights in Feb 2023
Response from City Express Salamanca Gerencia General on 20 Feb 2023
Estimado Mario, agradecemos tu valoración y te esperamos de vuelta muy pronto. Saludos

8/10 Good

Edgar Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Practico hasta ahora
Stayed 1 night in Jan 2023
Response from City Express Salamanca Gerencia General on 31 Jan 2023
Estimado Sr. Edgar, agradecemos su valoración, esperamos que su estancia haya sido placentera. Saludos cordiales

8/10 Good

Griselda

Liked: Cleanliness, staff & service
Response from City Express Salamanca Gerencia General on 7 Nov 2023
Estimada Griselda, agradecemos tu valoración, te esperamos de vuelta.

8/10 Good

Talia Jazmín

Stayed 2 nights in Nov 2022
Response from City Express Salamanca Gerencia General on 23 Nov 2022
Buen día Talia, agradecemos tu valoración y esperamos seguir mejorando nuestro servicio para ti y sorprenderte en tu próxima visita. Saludos

8/10 Good

Alma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from City Express Salamanca Gerencia General on 31 Oct 2022
Buen día Alma, agradecemos tu valoración, si puedes darnos algún comentario adicional sobre tu estancia para ayudarnos a mejorar te lo agradeceríamos. Saludos