- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Russians are not welcome here!!
I spent a week here with my wife. My wife wanted to get local information but the Ukrainian receptionist wasn't very helpful and ignored her. My wife asked her why she was ignoring her as she was a guest but the receptionist became very angry and asked her to go back to the place she came from. As the discussion was in Russian the receptionist Suyzi assumed that my wife lived in Russia and kept talking to her in an unfriendly manner. Next day I joined the queue to collect the room key and my wife avoiding all contact with Suyzi moved to far end of reception desk. But Suyzi moved to where she was standing and lectured her again. We went to our room and found there was no towels. Unfortunately we had to go back to this impolite receptionist and I asked for towels. We were not surprised to wait for over an hour to get them and finally have a shower after a busy hot day. What happened next was absolutely shocking.She continued abusing us and called our room at 3.07am. I answered the phoneI and heard the on hold music.It was obvious it was deliberate, This phone call can be easily checked on their call tracking system or the camera. We read many negative reviews about this receptionist Susanna-Suyzi it's clear that it is not an isolated incident with Russian guests. We would not recommend 4R Playa Park to our English or Russian friends. Next time we will choose a more welcoming.friendlier hotel. The room itself has a large damp patch from the shower room on the wall at entrance.