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Reviews of PortAventura Hotel Roulette - Theme Park Tickets Included

4 out of 5
PortAventura Hotel Roulette - Theme Park Tickets Included
Av. Alcalde Pere Molas, s/n, Salou

Reviews

8.2

Very good

Rating 10 - Excellent. 132 out of 333 reviews" "
Rating 8 - Good. 123 out of 333 reviews" "
Rating 6 - Okay. 44 out of 333 reviews" "
Rating 4 - Poor. 22 out of 333 reviews" "
Rating 2 - Terrible. 12 out of 333 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gabriella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how close it was to the theme park, friendly helpful staff too
Stayed 2 nights in Apr 2024

6/10 Okay

shahaf

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
not the best...
We stayed in hotel Gold River. We found it to be not the best value. The room was very noisy, there is no fitness room in the hotel, the playground is closed. the walk to the park is very long, especially with small children. we didn't enjoy the room- the sink had blockage, the cleaning was only everyday after we called and asked why they didn't came.
Stayed 6 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

lisa

Stayed 1 night in Oct 2023

6/10 Okay

Jo-Ann

Travelled with family
Disliked: Staff & service
Smelly
Stayed 3 nights in Oct 2023

4/10 Poor

Ortal Marlen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very disappointing stay
Our stay at hotel El Paso at PortAventura was very disappointing. We've been in the hotel a few years ago and I can honestly say that the hotel has gone downhill in many aspects, We will not come back. 1. Food- We've booked half board. but found out they limit your time in the restaurant to 40 minutes. After 30 minutes they start yelling in the restaurant "10 more minutes to go", and after 40 minutes- everybody needs to leave. This is unacceptable after you pay the high price for their meals. We had two little girls and to try to feed them and eat yourself in 40 minutes, which includes choosing food from the buffet, waiting in line for the buffet- is just not possible. Moreover, the food was not good. very repetitive, small selection, not healthy and not what we expected. 2. The room was dated and not suitable for the 4 people we booked. They gave us two double beds. This was not convenient for 2 little girls. We tried to switch rooms and although the hotel was not full- we weren't allowed to do so. 3. The big perk of staying at the hotel in the past was the express pass you could buy for a discounted price for the whole stay. they cancelled it and now you get a very small discount and it's daily, we couldn't buy it for the price they demanded. 4. There is no entertainment in the hotel. The only thing they do is a mini disco for the kids which is nice. but not enough. The parks close early and there is nothing to do after or before the mini disco. such a shame because th
Stayed 4 nights in Jun 2023

6/10 Okay

Emmanuel

Travelled with group
Liked: Cleanliness, room comfort
Rating Portaventura hotel: ok but not 4 stars!!
Hotel Portaventura hotel was designated during the roulette. It’s a ok hotel but the equipments and services are not at the level of a 4 stars: swimming pool very small with no equipment, jacuzzi out of order with a very dirty water in No amenities available at the front desk, must buy anything at the shop and when it’s closed… too bad for you, no solution! Definitely not ok for a 4 stars! Refurbishment done in 2019 but not roba my not maintained since then on many areas
Stayed 1 night in Sep 2022

8/10 Good

Devindra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venga port aventura
Really lovely stay , pleasant and fun , food and beverage offer good. Not sure I agree with paying to use the left luggage room. Single use plastic and paper plates / single use table cloths absolutely criminal throughout the hotel and parks.
Stayed 1 night in Jul 2022

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Leen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star experience
Great formula to stay at Portaventura at a very good rate
Stayed 1 night in Jan 2022

8/10 Good

CHULHO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta muy bien. Tiene acceso directo al parque. Parking tambien en el hotel. Nuestra habitacion tenia terraza y neverita aunque daba a un lado. Tiene unas piscinas a lo largo de la propriedad. Nosotros no las usamos porque el tiempo no acompaño pero para dias de calor tienen que estar muy bien. Cenamos en el restaurante italiano del hotel tambien una noche y cenamos muy bien, muy buena atencion y la comida estaba rica.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Bettina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very impressed with their Covid efforts- felt very safe. Lots of cleaning in place and attention to detail. Had a great time. Appreciated the thought that had gone into trying to make this as safe an environment as they possibly could at this difficult time. Room looked newly refurbished and was immaculate and very comfortable.
Stayed 1 night in Aug 2020

10/10 Excellent

Irais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It’s a good family hotel to go with the family to Port Aventura. The pools are cool, but sometimes are crowded. Very good decoration and nice Far West style. I recomended to stay at this hotel it’s inside the park.
Stayed 1 night in Aug 2020

10/10 Excellent

Michelle, England

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room spacious. Very clean and modern. Tv only had a couple of english channels but didnt really plan to watch tv. Tickets included for both arriving day and departure day til close. Smooth check in and no need to check out. No complaints at all. However did not try buffet for breakfast so cant comment on food.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is well located for those who want to enjoy Portaventura, however de cleanness of the bathroom was not that good, therefore they cleaned. The textile material from bed and bath was not that good, so far we were paying for 4 stars which I would assume 600gr on bath towels as well as 300 thread on bad sheets.
Stayed 2 nights in Nov 2019

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Honestly, best holiday ever. The staff are extremely helpful & friendly, the hotel is beautifully themed & extremely clean & it is really close to the park. The view from our room was stunning. We will definitely be staying there again next year.
Stayed 5 nights in Oct 2019

6/10 Okay

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 4*
Poor experience, took almost an hour to check in due to inept two people being avalible in reception and long lines. Our key cards didn’t work so another wait at reception also. The room needed a refresh as broken light fittings and rusty bath taps. Breakfast Buffet was poor quality long lines and no hot food
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The close proximity to the park is the reason we stayed here and its a really big complex rather than a hotel which is pretty interesting in comparison to our stay earlier in the week at a Hotel Best by the beach. Honestly, I don't think I'd stay here again for the price I paid, it wasn't up to scratch. Our room had no balcony but we were surrounded side to side and below with couples sat out enjoying the evening sun, while we peered out of our window. There was not even a mini fridge in the room for us to store water to drink overnight or in the morning. Breakfast was also more expensive than our other hotel but not worth the money, we would've gone into town but wanted to save the long walk in the opposite direction. I suppose you pay for the location more than anything but I'm glad we decided to only stay here in the days we wanted to definetly go into the park. It felt like they fill the rest of the hotel with the normal bookings and just save the undesirables for the roulette bookings. If you really want to stay at a park hotel, just book normally and not this way.
Stayed 3 nights in Sep 2019

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to the theme park great pool area
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The roulette offer is a big let down, very confusing and not clear, we thought we were booking portaventura hotel and were placed in hotel gold river so from the start very disappointed! I do not feel this hotel is suited for English, it’s for Spanish and french! Very few staff spoke English, no entertainment at all other than a Dora impersonator, very strict rules for the pool with no floats, toys etc allowed, my 12 and 16 yr old very bored. The rooms are very basic, meant to be 4 star??, kitchen area with absolutely nothing in it other than a fridge, no cutlery etc, very cramped and old fashioned decor, in need of repairs in many areas, family of 4 squeezed into small room with very little space for clothes etc, food choices very limited and does not suit English palette either and expensive if buying yourself! Same music played in communal areas for a week, i will not ever book to stay here again! Salou itself is a beautiful place but this hotel is a major disappointment!!
Stayed 1 night in Aug 2019

4/10 Poor

Kelly, Northern Ireland

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is ok for access to the park but apart from that I won’t choose to stay here again. The staff speak little English and the hotel is def geared for Spanish and french, not British. The room is very basic, room has a kitchen and fridge but nothing else, our bathroom was in need of repair along with the floor which was water damaged and lifting! The beds were very uncomfortable and most mornings we woke with a sore back. The decor, although meant to be Wild West themed, was old and outdated. The food was not for British people and dinner in the buffet was awful choice again nothing for a picky child. The pool was very basic and the children are not allowed to do anything to make it fun, no floats, no balls, told off for jumping in! One bar open and very limited choices in beer and spirits! And for one week solid we listened to the same country and western music playing over and over and over and over (you get the picture) outside our room window, I never want to listen to kenny Rodgers ever again!!!!
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Booked hotel roulette, unfortunately portaventura failed to email us which hotel we were in. We were in hotel gold River, unfortunately this is not on a bus route or near any shops. There is a kitchen in the room but no plates etc, when I asked reception they were very unhelpful and said maybe I could ask at the bar, who were very helpful and supplied me with plates, cups etc. We then walked through the park to get the bus to the supermarket and when we went to walk back through the park with our food shopping they wouldn't let us in the park with our food !!! Fortunately we tried a different entrance round the corner and they let us in. Overall we enjoyed the park, but we wouldn't go back to Gold River.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

This is a high class property at resonable rates so we will definitely return
Stayed 7 nights in Aug 2019

10/10 Excellent

Josee, Quebec

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tout a été parfait. Belle grande chambre, tranquille, piscine propre et agtreable. Parc à quelques minutes de marche et restaurants près
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was lovely but the organization if the roulette wasva disgrace, the tell you they'll email you the night before that never happened so when we landed in salou we had no idea which hotel we were staying at and neither did they, we rang them and was told two separate hotels, we then spent 2 hours in total trying to check in vti both only to be told we're staying in the other hotel and Visa versa. eventually they allowed us to check-in but as I said the hotel itself was lovely but the system needs a serious look at
Stayed 4 nights in Jul 2019

6/10 Okay

Steve, East Sussex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had this hotel as we were on the hotel roulette option that allocates 1 of 4 of the hotels. However the rooms only have 2 double beds so for us it wasn’t good as we needed 3 separate beds whether doubles or singles. The hotel had no other options. I think I’d I’d realised I’d have booked a specific hotel and not taken the chance.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

RAQUEL

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
AMAZING BREAKFAST
The hotel is amazing, unfortunately the service at the front desk for check out with Paola was not nice
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of onsite parking, direct access to the parks, 10 minute walk to Salou centre where there is a loads of places to eat/drink. Having the park tickets included was great value for money and can't recommend it enough to people. the parks are fantastic although don't do what we did and go on bank holiday as this can be very busy.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent, is a small paradise. The restaurant is amazing and worth if you are traveling with your family / kids
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel el Paso was lovely. PortAventura world is a great park. Discounted water park tickets where good value.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the themed area of hotel gold river complete with real country music.
Stayed 2 nights in May 2019

8/10 Good

Antony

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
El Paso - great hotel / poor service
Great hotel however let down by the poor service. They first failed to send the email the day before the booking to confirm which hotel we were staying in and I had to ring on the day to find out. After waiting in line for over 30 minutes we were told that ob of the two rooms wasn’t ready and they would send a text to leg us know when if was. The text arric r over 2; hours later!! When we finally got in the rooms, we’d been allocated two rooms in the same building as far as possible away from each other. I know rooms next door to each other can’t be guaranteed but this was a joke. Finally the rooms weren’t properly cleaned. I found an old sock and used band aid on the floor and there were hairs in the bath. Shame the poorer quality of service let the hotel down
Stayed 3 nights in May 2019

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & friendly, helpful staff
We didn’t receive an email to tell us which hotels we were allocated after being promised we would, once that was sorted out the hotel & staff were great. Long queues for dinner though so get in early if you can, there was only an a la carte restaurant (bit pricey & not much choice) or the hot buffet @ 24e per person to choose from so we’d consider all inclusive next time...
Stayed 3 nights in May 2019

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in Every Way
The entire area of this resort is fantastic for families looking for a nice vacation on a budget. The value of having unlimited park entrance when staying in one of the many hotels, makes this a very attractive place to visit, regularly. The hotels are all very well kept, clean, and comfortable. They provide all the amenities that one could want or need. And the staff are all very courteous, warm, and helpful. Will come again and again.
Stayed 1 night in Nov 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, room comfort
Great stay!
Weather in late September was awesome between 28-30 degrees,10-15 minute walk into Salou from hotel El Paso. El Paso could do with a renovation as a little dated but still really nice. Pool was brilliant and quite when we visited as Spanish and English schools were back. I would consider paying the extra for all inclusive next time as the beer funds dissipated quickly. You also get to eat food around the park if your all inclusive too which would have come in handy
Stayed 7 nights in Sep 2018

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Deal
Hotel was fantastic attached to the theme park check in at 3pm but can enter theme park at 10am, the hotel texts you when your room is ready and our cases were already in our room when we got there! Buffet breakfast was good and plentiful with real Frosties to the delight of my husband!
Stayed 1 night in Sep 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post Aventura stay
Key thing to remember...'Roulette' means allocate on arrival so you have to find your way to a not greatly labelled guest relations in the Port Aventura park. Once this is sorted everything was very good. Please note the pools operate a no lilo, no balls/play things policy. Parks are very busy so try and either get in early or wait til late when the queues die down. For theme parks (and a weak pound Vs the Euro) prices not too bad..certainly cheaper than Disney
Stayed 4 nights in Aug 2018

8/10 Good

Fernando, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very good, although it would have been cheaper if we hadn't chosen the roulette and had gone directly to the specific hotel. We were placed in El Paso and were noticed about this a few hours before arriving, after having asked the hotel directly. We didn't spend much time in the hotel because we stayed in the park as much as we could. We didn't make any use of the pool nor the restaurant. The room was very good, although we wished it had a mini-fridge to store our drinks and we missed having room service.
Stayed 2 nights in Aug 2018

8/10 Good

candi, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adventure city
easy to get to by foot or there is a shuttle to and from the park. I just wish they could tell you which hotel they are giving you when you make the booking the roulette seems to suggest that you are given a hotel assigned to you on arrival. We absolutely enjoyed the park and the check-in was at 3 PM we could leave our luggage and collect our theme park passes to enjoy the park from 10 o'clock in the morning. There are decent facilities such as toilets to freshen up on the reception floor which is handy. Can't fault this hotel as the staff and facilities are very good
Stayed 1 night in Aug 2018

8/10 Good

Mark

Liked: Cleanliness
wonderful park
great holiday Wonderfull park shame food was bit bland
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, fantastic theme park
Wonderful hotel and fantastic theme park. I personally think it’s better than Disneyland Paris. I didn’t like the breakfast but the evening meal was excellent. I would definitely recommend this hotel.
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel great location for theme parks and airport 10 min walk into town
Stayed 5 nights in Jul 2018