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Reviews of Fairfield Inn & Suites by Marriott Salt Lake City Cottonwood

2.5 out of 5
Fairfield Inn & Suites by Marriott Salt Lake City Cottonwood
6433 S. HIGHLAND DRIVE, Salt Lake City, UT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 53 reviews" "
Rating 8 - Good. 10 out of 53 reviews" "
Rating 6 - Okay. 4 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 0 out of 53 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was alright. Pros and cons. Pros: Check in was quick, breakfast was kept stocked, TV had streaming capabilities, and the water pressure was decent. Cons: We paid for a King, but when we checked in they pulled the "oopsie daisy we somehow sold out of those, here's a double queen." Which is always a touch annoying. The beds were pretty stiff The pillows were either flat rocks or fluffy air that your head fell through. The smoke alarm had a blinking LED that lit up the room at night, and it blinked every 5 seconds. And the blanket, because there was only one per bed, was too small for two people to share, so eventually I had to hop into the second bed so that my wife could roll over without stealing the blanket from me. Pretty average hotel experience, but I never enjoy not getting what I paid for, kinda lame.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well set up. Family loved the breakfast. The staff went out of their way to be helpful throughout our stay. Great stay. Would go there again.
Stayed 1 night in May 2024
Response from Camille on 13 May 2024
We appreciate your positive feedback and hope to see you again soon.

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Camille on 13 May 2024
We appreciate your positive feedback and hope to see you again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
New and well kept
Stayed 1 night in May 2024
Response from Camille on 13 May 2024
We appreciate your positive feedback and hope to see you again soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from mike on 28 Apr 2024
Thank you for choosing to stay with us. We are happy that you enjoyed your stay with us.

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again awesome staff always friendly clean rooms clean hotel pool and hot tub were perfect I recommend this place to anyone!!
Stayed 3 nights in Apr 2024
Response from mike on 16 Apr 2024
Thank you for your kind words. We appreciate your business and hope to see you again soon.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Mike on 16 Apr 2024
Thank you for

10/10 Excellent

Shawneen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable.
Stayed 4 nights in Apr 2024
Response from mike on 16 Apr 2024
We appreciate your business and hope to see you again soon

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice facilities with a gym, indoor Heated Pool and Hot Tub. Rooms were clean and updated with mini fridge, microwave, and coffee maker included. Complimentary hot breakfast. Very close to Big and Little Cottonwood Canyons. Would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for staying at the Fairfield Inn Cottonwood. We appreciate your business and we hope to see you again soon.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property staff were friendly, would stay again
Stayed 1 night in Apr 2024
Response from mike on 16 Apr 2024
Thank you for your kind words.

10/10 Excellent

KIMI C

Stayed 1 night in Apr 2024
Response from Mike on 3 May 2024
We appreciate your business and hope to see you again soon.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The property looks newer and it was very clean. Ask for a room with a view of the mountain.
Stayed 1 night in Mar 2024
Response from Camille on 29 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the guest experiences we delivered. I have also shared your concern for a later breakfast and appreciate your feedback. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Janet

Liked: Cleanliness, amenities, property conditions & facilities
I appreciated the cleanliness of the room. I did share the TV was a problem and maintenance did come to fix it when I was not in the room. However the problem persisted and it was frustrating that it was not resolved. I did discuss this with the desk staff upon leaving but did not receive feedback from the manager
Stayed 2 nights in Mar 2024
Response from cg on 21 Mar 2024
Thank you for staying at the Fairfield Inn and Suites. We would like to see you again soon.

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairfield Inn in Cottonwood is the perfect stay for a Brighton or Alta ski trip! The staff is extremely friendly and helpful, the rooms are spacious and clean, and we loved all the cozy touches added throughout the hotel. Huge plus that they have an indoor pool and hot tub for relaxing apres ski!
Stayed 2 nights in Feb 2024
Response from MIchael on 15 Feb 2024
Thank you for staying with us. We really appreciate your business and letting us know how we are doing. We would love to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Bunch of strip malls nearby, but good hotel with good access to skiing
Stayed 2 nights in Feb 2024
Response from mike on 11 Feb 2024
Thank you for staying at the Fairfield Inn and Suites. We would like to see you again soon.

6/10 Okay

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
VERY NICE place, clean, new, great staff.!!! Filtered water !!! 😀 Horribly hard beds.
Stayed 2 nights in Feb 2024
Response from Mike on 11 Feb 2024
We are happy that you stayed with the Fairfield Inn and Suites. We are sorry that you did not sleep that well on the bed. We are only 6 months old not sure if it is something that is due to them being so new and not really broken in. We hope that this is not something that would stop you from seeing us in the future.

4/10 Poor

Jesse

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Misleading Pet fees
The big issue I had was that I searched for a Pet Friendly room and assumed that Hotels.com price quote included the pet fee since it said fees and taxes were included. SO I was very annoyed to have to pay an additional $75 for the pet and that was not disclosed by Hotels.com or the hotel. This should be resolved.
Stayed 1 night in Feb 2024
Response from CR on 9 Feb 2024
We understand your frustration and will look into this. We do appreciate your business and hope we will see you again soon.

10/10 Excellent

Justen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from CR on 9 Feb 2024
Thank you so much for staying with us, we appreciate your feedback and hope to see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
We appreciate your business and value your feedback. We hope to see you again soon.

10/10 Excellent

LORA M M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were so friendly and helpful, even when I locked myself out of my room for the second time! Very clean and well maintained. It snowed while we were there and two men worked all day to keep sidewalks and parking lot clear and safe. The hotel is located close to the dental office we needed, restaurants, banks, shopping and places to sight see. We would stay there again.
Stayed 6 nights in Jan 2024
Response from GM on 9 Feb 2024
We appreciate your feedback and are so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Ian-Michael

Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Thank you so much for staying with us. We hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It really was a nice stay. The only small criticism if I had to find one would have been some TV noise from an adjacent room but it wasnt bad and it went off at an appropriate time.
Stayed 2 nights in Dec 2023
Response from GM on 9 Feb 2024
Thank you for staying with us and your feedback, we appreciate your business. We hope to see you again soon.

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, new hotel, hot tub was awesome. I’d stay here again
Stayed 1 night in Dec 2023
Response from Nongnat on 15 Jan 2024
Thank you for sharing your stay experience with us. We look forward to welcoming you back soon.

10/10 Excellent

SHELDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 16 Dec 2023
Thank you choosing to stay with us! We appreciate your business and look forward to your next stay.

10/10 Excellent

JoLyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel
Stayed 1 night in Nov 2023
Response from Front Office Manager on 16 Dec 2023
Thank you choosing to stay with us! We appreciate your business and look forward to your next stay.

10/10 Excellent

anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairfield Inn by Marriott was a great hotel. It is brand new, has an indoor jacuzzi and pool. There are many food and shopping options close by. It is right off the freeway. The hotel was in pristine condition, comfortable beds and the staff was so nice!! I would definitely stay again!
Stayed 2 nights in Nov 2023
Response from Mike on 4 Dec 2023
Thank you for great review. We appreciate your time and business. We hope to see you again in the near future.

8/10 Good

linda

Stayed 1 night in Nov 2023
Response from Front Office Manager on 16 Dec 2023
Thank you choosing to stay with us! We appreciate your business and look forward to your next stay.

8/10 Good

Michelle, Logan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was nice and the staff was friendly. We couldn’t get tv service that was offered but the staff offered for us to move rooms that was not needed. It was great they provided that option.
Stayed 1 night in Nov 2023
Response from Michael on 4 Dec 2023
Michelle,We are sorry that you could not get the services that you needed. Please let us know what type of TV service you was looking for. So when you visit us next time we can make sure it is up and running.

10/10 Excellent

Albert R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Michael on 9 Nov 2023
Thank you for your recent stay.

6/10 Okay

Jeremy

Liked: Staff & service, amenities, property conditions & facilities
It was very noisy. You could hear the tv and people in the next room or in the hall.
Stayed 2 nights in Nov 2023
Response from Michael on 9 Nov 2023
Mr. Jeremy,We are sorry to hear that you had such a unpleasant experience with our hotel.We hope that we can make it right for you someday.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nongnat on 7 Nov 2023
Dear Paul,Thank you for your positive feedback. we hope to see you again soon!

10/10 Excellent

Becky

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nongnat on 7 Nov 2023
Dear Beckey,Thank you for your stay with us and go through sharing your stay experience.We hope to see you again soon!

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nongnat on 7 Nov 2023
Dear Claudia,Thank you are sharing your stay experience with us! we hope to see you again soon!

10/10 Excellent

Rey, HIGHLAND

Stayed 1 night in Oct 2023
Response from M on 7 Nov 2023
Thank you for staying with us.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty cool
It’s pretty cool
Wild Pokemon at our stay
Stayed 2 nights in Oct 2023
Response from Lauren on 17 Oct 2023
Thank you for choosing to stay with us. We hope to see you again.Thank you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lauren on 4 Oct 2023
Thank you for choosing to stay with us, We are glad to hear that you had a good experience with us. We look forward to having you come back and stay with us again in the future. Thank you!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Hotel is only one month old. All employees were professional, no one looked like they didn’t know what they were doing. Hotel is clean & beautiful. Room & bathroom outstanding. Breakfast was perfect
Stayed 2 nights in Sep 2023
Response from Lauren on 4 Oct 2023
Thank you for choosing to stay with us, We are glad to hear that you had a good experience with us. We look forward to having you come back and stay with us again in the future. Thank you!

6/10 Okay

Britton

Liked: Cleanliness
Disliked: Staff & service
It’s new and the staff was great
Stayed 1 night in Sep 2023
Response from Lauren on 4 Oct 2023
Thank you for choosing to stay with us, We are glad to hear that you had a good experience with us. We look forward to having you come back and stay with us again in the future. Thank you!

8/10 Good

Josie R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that it was a new facility made it very nice and clean; however there were areas that were not attended to like in the elevators. Several times the floor in the Elevator 1 was dirty and housekeeping should be more attentive to this. First time guests will not be very receptive to this. Marriott is a big name in the hotel industry and I believe the breakfast served at this new Fairfield should live up to it's name. Biscuits served with the sausage patties were very tough; there should be a way to keep the biscuits fresher; the Bold coffee was very weak (coffee in the room was far better). I realize it's a new facility and the kinks need to be worked out. Elevator 1 specially needs attention and I'm sure this was being attended to. Overall, I did enjoy my short stay and I hope that the facility will get to the point where it will live up to the Marriott name and prestige. Rates are a little high especially for Seniors who are on a fixed income. I certainly will not be able to stay there more than two nights. Staff was very cordial and accommodating at the desk.
Stayed 2 nights in Sep 2023
Response from Lauren on 8 Oct 2023
Thank you so much for sharing with us how your stay was. We apologize about any inconvenience. We hope you can give us another chance in the future to stay with us again. We hope to see you again. Thank you!

8/10 Good

Michael, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Everything seemed brand new.
Stayed 2 nights in Sep 2023
Response from Lauren on 16 Sept 2023
Thank you for choosing to stay with us. We hope you enjoyed your stay and look forward to having you come back and stay with us in the future. Thank you!

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean. The one thing that was just OK was the breakfast. It was fairly limited and the same thing each day.
Stayed 3 nights in Sep 2023
Response from Michael on 11 Sept 2023
Thank you for your comments, Kathryn, we appreciate the feedback helps us understand what our cliental is looking for. We are limited to what we can put out for our breakfast each day. This is what Marriott has on the menu for a Fairfield breakfast. Thanks again for your concern.