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Reviews of My Place Hotel - Salt Lake City I-215/West Valley City, UT

3 out of 5
My Place Hotel - Salt Lake City I-215/West Valley City, UT
3074 South Decker Lake Drive, West Valley City, UT

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1002 reviews" "
Rating 8 - Good. 276 out of 1002 reviews" "
Rating 6 - Okay. 110 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room with a kitchen. The only inconvenience was getting to the hotel due to construction. The GPS will take you to the entrance that is blocked off. You have to drive around until the GPS reroutes you to the north entrance. Otherwise it is a really nice hotel.
Stayed 1 night in Apr 2024

8/10 Good

Rusty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for a very competitive price. Although there was a lot of construction going on around the property it was very quiet.
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Thank you for your feedback

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Sherry

Travelled with group
Liked: Amenities, property conditions & facilities
Staff was good to work with
Stayed 1 night in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Thank you for your feedback!

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Majid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay close to the airport
Stayed 1 night in Apr 2024
Response from Assistant Manager on 26 Apr 2024
Thank you for your feedback

4/10 Poor

Sonatane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lot of construction going on around the areas
Stayed 1 night in Apr 2024
Response from Assistant Manager on 26 Apr 2024
Unfortunately we cannot prevent construction from happening.

4/10 Poor

Kayla

Travelled with family
Disliked: Staff & service, property conditions & facilities
Construction makes it hard to get into the property. They turned our keys off repeatedly. House keeping missed our room, we had to ask the front desk for towels and he didnt seem to believe us. I double checked the charges when checking out and the staff was entirely confused. Told me to just call them if something charges differently.
Stayed 1 night in Apr 2024
Response from Assistant Manager on 26 Apr 2024
We apologize for any inconvenience that occurred during your stay with us

4/10 Poor

Jalisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude front desk and conduction construction everywhere
Stayed 1 night in Apr 2024
Response from Assistant Manager on 25 Apr 2024
Can you provide us with more details?

6/10 Okay

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service
Staff seemed inconvenienced during the check in process. Impatient and didn’t really give clear instructions so they were annoyed when I asked questions. We asked a different staff member where the stairs were and got “yes” as an answer and then she walked away. The first floor hallway smelled like cat urine. The room was functional and fairly clean. Having the fridge was nice. There is construction next door but that’s no fault of the hotels although it would have been nice to know prior.
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 25 Apr 2024
We apologize for any inconvenience that occurred during your stay with us, we understand the importance of providing great customer service so we will be forwarding this feedback with our staff to ensure that this does not happen again.

10/10 Excellent

Austin

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Assistant Manager on 25 Apr 2024
Thank you for your feedback!

10/10 Excellent

Marshall, Boise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! Loved the recliner & full size refrigerator. Definitely will use this place again!
Stayed 1 night in Apr 2024
Response from Assistant Manager on 24 Apr 2024
Thank you for your feedback, we are glad to hear you enjoyed your stay with us. Hopefully we get to see you again in the future!

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my reservation over a month in advance due to having surgery & being unable to make my trip. The staff was so Disrespectful, would not cancel & still charged me, even though Expedia was willing to cancel the stay. Highly Unrecommended.
Stayed 1 night in Apr 2024
Response from Assistant Manager on 24 Apr 2024
We are unable to cancel reservations when you booked a non cancellable non refundable reservation. When you agree to the third parties terms and conditions you are also agreeing to the cancellation policy, your cancellation policy is a non cancellable non refundable reservation. To prevent such things in the future we highly suggest you read over the terms and conditions and ensure you are not booking a non cancellable non refundable reservation.

10/10 Excellent

Kyle Terry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 22 Apr 2024
Thank you for your feedback

8/10 Good

Kade

Travelled with group
Liked: Staff & service, amenities
Very friendly and helpful staff, construction right next to hotel is inconvenient as far as access to parking lot and the noise in the morning but I get that renovations and expanding happens, it won't last forever. Would stay here again for sure, worth the price.
Stayed 1 night in Apr 2024
Response from Assistant Manager on 19 Apr 2024
Thank you for your feedback, we hope to see you again in the future!

6/10 Okay

jean, Island park

Travelled with family, Travelled with pets
Liked: Staff & service
The fridge was terribly loud could not sleep
Stayed 1 night in Mar 2024
Response from Assistant Manager on 17 Apr 2024
We apologize for any inconvenience.

4/10 Poor

Brandi

Deposit was required
Stayed 1 night in Apr 2024
Response from Assistant Manager on 17 Apr 2024
Deposits are required for all hotels that you stay in.

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Under construction
Stayed 1 night in Apr 2024
Response from Assistant Manager on 15 Apr 2024
Thank you.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 15 Apr 2024
Thank you for your feedback!

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Construction around area made getting to hotel tricky. Staff were definitely not interested in guests.
Stayed 4 nights in Apr 2024
Response from Assistant Manager on 8 Apr 2024
Thank you for your feedback

6/10 Okay

Goldie

Travelled with family
Liked: Staff & service
staff friendly. no body soap and bar soap had been opened. toilet paper ran out as both rolls had been used already. Coffee in lounge was hot. only had one tv and playing religions sermon 24/7
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 8 Apr 2024
We apologize for any inconvenience you experienced during your stay with us

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Desk personnel were Not guest appreciative, not friendly Property inside nice. Surrounding construction created creates traffic issuesentry
Stayed 1 night in Apr 2024
Response from Assistant Manager on 8 Apr 2024
We apologize for any inconvenience you experienced with our staff during your stay with us

8/10 Good

K

Travelled with family
Liked: Cleanliness, property conditions & facilities
It wasnt bad but there was construction going on around the time we were there so some of the street wer unpaved or narrow. They did have a stove top to cook on, microwave, and a full sized fridge with an ice make. All of which were a plus. No continental breakfast. But for 8 buck you could have breakfast in bed.
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 2 Apr 2024
Thank you for your feedback, it is greatly appreciated. We are glad to hear you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Brianna, Belgrade

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. The staff were nice.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 2 Apr 2024
Thank you for your feedback.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to off the freeway. Close proximity to food and freeway. Beds are very comfortable.
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Thank you for your feedback!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room amenities and nicely appointed room. A great value for the price. Will definitely stay at this chain if a hotel is in the area where we travel.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Thank you for your feedback!

2/10 Terrible

Brendie

Stayed 1 night in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Can you provide us with more details during your stay!

8/10 Good

Kory

Liked: Staff & service, property conditions & facilities
?
Stayed 1 night in Mar 2024
Response from Assistant Manager on 28 Mar 2024
Thank you for your feedback

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service
We were pleasantly surprised by the large size of our room. Beds were comfortable and staff were nice. Major construction and lack of parking was an issue. Would stay there again.
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 26 Mar 2024
Thank you for your feedback

10/10 Excellent

Derren

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Manager on 26 Mar 2024
Thank you for your feedback

2/10 Terrible

Darran

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel has very limited parking. There are several other hotels next to it and we had to park down the street. There was a field behind the hotel that had vehicles parked there also. The room had a bad smell and we could smell it on our clothes after we left. They required a $100 deposit which is normal. The clerk said that it would be released back to my card when I checked out. It was charged to my card and will not be returned for 4-5 business days.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 26 Mar 2024
We release the deposit when you check out, however your bank has it's own timeframe and can take several business days to reflect on their end.

10/10 Excellent

Gary, Havre

Stayed 1 night in Mar 2024
Response from Assistant Manager on 26 Mar 2024
Thank you for your feedback

2/10 Terrible

Clifton

Disliked: Staff & service, amenities
We arrived into town a couple of hours before check in. We called to see if they had an early check in policy. The associate replied they had a room available but we would have to pay for an extra night so we decided to wait. We showed up 10-20 minutes after check in only to be told they they didn’t have a room available and we would have to wait on the cleaning staff. We originally booked this stay because of the stove and full refrigerator. We had planned on cooking there. Unfortunately, the rooms have nothing to cook with or eat with. We found out all of that is an extra charge…… $2.50 per fork! Didn’t even ask about cookware at that point. We ran out of toilet paper and towels, 2 rolls and 3 towels, and cleaning hadn’t come by, by day 3 so I went down and asked.. they informed that to get more towels we would have to bring our dirty ones to the front desk and exchange for new ones. They did eventually bring toilet paper. Overall pretty let down with the service and amenities. There is a ton of construction in the area blocking off parking. It was an average clean facility though.
Stayed 5 nights in Mar 2024
Response from Assistant Manager on 22 Mar 2024
We are sorry to hear that you did not have a good experience at our hotel. We would like to provide some clarification on your issues to help clarify any confusion. We do accept early check ins, however early check ins depend on availability of the rooms and we also require an early check in fee of 45+taxes since check in does not start until 3pm. As for your room being available after 3pm we can guarantee by this time we already have clean rooms for guests to check into, if you want to provide me with your confirmation number I can do a further investigation and see what happened here. As for the kitchen utensils this is not something that the hotel states online that we provide, all guests are responsible for bringing their own cooking utensils or they are welcomed to purchase some at our Mini Mart store located by the front desk on the main floor. As for the construction this is completely out of our hands as we do not own the entire block unfortunately so we cannot prevent construction workers from doing their job, however there is a very clear path for all guests to access and enter the hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Construction around hotel
Stayed 7 nights in Mar 2024
Response from Assistant Manager on 19 Mar 2024
Thank you for your feedback

8/10 Good

Jennifer, IDAHO FALLS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice. Bed comfy. Good pillows
Stayed 1 night in Mar 2024
Response from Assistant Manager on 18 Mar 2024
Thank you for your feedback

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities
There are ads all around the property for their breakfast that includes fruit and yogurt. The photo in the ad shows blueberries, raspberries and bananas. There was no yogurt and no berries, just a bowl of oranges. The egg sandwiches were terrible. The room was fine. It was Pi day when I arrived so they were offering free pies in the lobby. That was a nice touch.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 18 Mar 2024
We apologize for any confusion in regards to the ad, however the hotel provides fruit it just depends on what is available.

4/10 Poor

Court

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Assistant Manager on 17 Mar 2024
Can you provide us with more details?

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Construction right around it makes it hard to get to.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 15 Mar 2024
Thank you for your feedback

6/10 Okay

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 15 Mar 2024
Thank you for your feedback

4/10 Poor

Steve

Disliked: Staff & service
Be prepared to plunk down a $100 deposit for “incidentals” and have other guests roaming the halls all night smoking weed and playing music in the halls. The room seemed clean but smelled like cigarettes and the smell of weed drifted in throughout the night.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 14 Mar 2024
We apologize for any inconvenience that occurred, however we cannot tell guests they can't walk around the hotel when they paid for their room, all guests are welcome to come in and out of their rooms as they wish. The only thing we do not accept is loud noises after 10pm, if this happens we strongly advise you to contact the front desk so the staff can speak to the guest and all them to keep it down. As for the deposit every hotel requires a deposit for each stay.

10/10 Excellent

Rachel, Lander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! It was so nice to be able to walk to Maverick concert center and to dinner that night! The rooms were clean and felt new!
Stayed 1 night in Feb 2024
Response from Assistant Manager on 12 Mar 2024
Thank you for your feedback, we hope to see you again in the future!

4/10 Poor

joshua

Liked: Cleanliness, staff & service
The breakfast isn't complementary. Super disappointed
Stayed 1 night in Mar 2024
Response from Assistant Manager on 11 Mar 2024
Our branch does not have complimentary breakfast, however we do have the breakfast in bed which is 7.49+taxes.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Manager on 17 Mar 2024
Thank you for your feedback

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Giod laundry room!
Stayed 1 night in Mar 2024
Response from Assistant Manager on 11 Mar 2024
Thank you for your feedback

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Manager on 11 Mar 2024
Thank you for your feedback

10/10 Excellent

Joey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good rooms and rates
Stayed 1 night in Mar 2024
Response from Assistant Manager on 6 Mar 2024
Thank you for your feedback

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best hotels we've ever stayed at. Cleanliness is top notch. Staff is very nice. Beds are so comfortable. Not even a speck of any dirt or leftover crumbs from previous people. Area around hotel is a construction site, but there was no noise at all. Quiet, clean, and comfortable hotel. Definitely would stay here again.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 5 Mar 2024
Thank you for your feedback, we appreciate the time you took to provide us with your review. We are very happy to hear that you enjoyed your stay with us, we hope to see you again!

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
It was all goodI’m
Stayed 1 night in Mar 2024
Response from Assistant Manager on 5 Mar 2024
Thank you for your feedback

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Assistant Manager on 5 Mar 2024
Thank you for your feedback

10/10 Excellent

Ephreon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect !!
Stayed 6 nights in Feb 2024
Response from Assistant Manager on 4 Mar 2024
Thank you for your feedback