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Reviews of SpringHill Suites by Marriott Salt Lake City Airport

2.5 out of 5
SpringHill Suites by Marriott Salt Lake City Airport
4955 Wiley Post Way, Salt Lake City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Colby

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Thank you for choosing the Springhill Suites at the Salt Lake City Airport! We're thrilled to read your scores and hope that we can serve you again very soon!

8/10 Good

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the gym, pool and breakfast. The staff were very friendly and helpful .
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
So glad you enjoyed our staff. We have a really great team and we love serving our wonderful guests. I'm so glad it shows!Be well!

10/10 Excellent

Tyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Thanks for staying with us! We're so glad you enjoyed your visit!

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from General Manager on 18 Apr 2024
So glad that you enjoyed your stay with us. Thanks for choosing the Springhill Suites. We hope we can welcome you back again very soon!

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
We're so glad that you enjoyed your stay with us and look forward to your return! Be well!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you so much for staying with us. We're glad that you enjoyed your time here and hope we can welcome you back soon!

10/10 Excellent

Sameena

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you so much for choosing the Springhill Suites. We're thrilled that you enjoyed your stay with us!Be well.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
So glad you enjoyed your stay with us. Hurry back. We'd love to earn that last "star" on your next visit.

10/10 Excellent

Jeffrey

Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thanks for staying with us. We're so glad that you enjoyed your time in Salt Lake and hope that we can serve you again very soon!

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
It was what we needed.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
So glad t hear that we "fit the bill!" Please hurry back!Be well!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
So glad you had a good stay with us. Hurry back! Oh and stay well!

6/10 Okay

Wesley

Stayed 1 night in Feb 2024
Response from General Manager on 20 Mar 2024
Thank you for staying with us. I'd love to hear more about your stay in hopes of a 100% score next visit!Be well.

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s located 5 minutes away from the airport. Freeway is right around the corner. Great breakfast options. Staff was friendly.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
So glad you enjoyed your stay with us. We certainly hope we can welcome you back again soon!Stay well!

10/10 Excellent

Victor

Stayed 2 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Thanks for choosing the Springhill Suites at the Salt Lake airport. We're so glad you enjoyed your stay with us. Hurry back!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 12 Feb 2024
Thank you for choosing the Springhill Suites. We're so glad you enjoyed your stay with us and hope we can do it again very soon!Be well!

10/10 Excellent

Elaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was welcoming and the breakfast was yummy!
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Glad you enjoyed our Springhill breakfast. It's a great way to start the day!Be well!

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Our stay was wonderful! The staff was friendly and helpful. The room floor plan was efficient and cute. The split bathroom layout worked well for us. Would definitely recommend to family and friends. The breakfast area offered a variety of food and the staff were available to replenish what was needed.
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
I love your review! Thank you for staying with us. We certainly hope we can serve you again soon. Until then, stay well!

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
We love our guests and love it even more when they have a great stay. We hope we can serve you again soon!Be well!

10/10 Excellent

Ronda L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Updated. Quiet. Suite was well laid out with separate bathroom and shower. Had a deep closet for storage of luggage. Full breakfast!
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Thank you for staying with us and for your thorough review. We're thrilled that you enjoyed your stay and hope we can serve you again very soon!Be well!

10/10 Excellent

Kelly, Vernal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
We're so pleased that you had a good stay with us. Thank you for choosing the Springhill Suites SLC Airport. Hurry back!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really enjoyed our stay and the convenience of the separate bathroom from the shower. Very helpful with a family of 5 all getting ready at once. Would definitely stay again.
Stayed 3 nights in Jan 2024
Response from General Manager on 9 Feb 2024
We are thrilled to hear about your stay. Thanks for choosing the Springhill Suites. We certainly hope you hurry back!Be well.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll stay again
The staff here were all very nice. The king bed was probably one of the most comfortable I've ever slept in at a hotel. Close to the airport as needed. Really, I have only one complaint and I really shouldn't even complain, but... the oatmeal was too watery. I understand cooking large amounts of anything means there are going to be the occasional error, I just really love oatmeal. It tasted fine, just too watery.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Thank you for staying with us and for letting me know about the oatmeal. I have a new team member and will follow up with them today!Be well!

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was the perfect one-night stop-over after skiing and needing to catch an early morning flight home. We had dinner at the restaurant next door and the shuttle service to airport was friendly and on time.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
So glad you enjoyed your stay with us. Hurry back!

10/10 Excellent

REBECCA, ASHLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was convenient and room is clean and quiet
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Your comments mean a lot to us. Thank you for staying with us. We hope we can serve you again very soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Property conditions & facilities
Clean and great service
Response from General Manager on 5 Feb 2024
I'm glad you enjoyed your stay with us. We work hard to ensure that the hotel meets our guest's needs. Thank you for mentioning our housekeeping department.Be well!

6/10 Okay

Judy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Thanks for choosing the Springhill Suites. I'm sorry to see that you weren't 100% pleased with your stay. We'd love to hear why so we can get it right next time!Stay well!

10/10 Excellent

Lawrence

Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
We love seeing that our guests are pleased with their stay. Please let us know if we can serve you again anytime soon!Be well!

10/10 Excellent

jorge

Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Thank you for choosing the Springhill Suites. I'm so glad you enjoyed your 25% larger room! Be well!

2/10 Terrible

Rob

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
I'm sorry to see that we didn't meet up to your expectations. Please consider contacting us and allowing us to learn from your experience and perhaps make it right!

10/10 Excellent

jorge

Travelled with family
Liked: Property conditions & facilities, room comfort
SLC best value
Just an overnight stay.
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Thank you so much for staying with us and for your kind marks. I do believe and work hard to ensure that we are a great value. Thank you! We certainly hope we can serve you again soon.Be well.

4/10 Poor

Baylor

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ok
Tv didn’t work. Had bored kids Room was ok but pictures look better
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
I'm sorry to hear about your experience. Did you let someone know about the TV? I'd love to know what room it is so we can ensure it gets fixed immediately! Obviously not up to our standards!

8/10 Good

James

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good but missing details
Room and bed were great, very comfortable bed, quiet and efficient heat. Issues I had were with breakfast and gym. Each day of my stay I had to ask and wait for multiple breakfast items to be restocked including main dishes and they were out of essentials like butter and coffee cup lids. Gym was not clean and TV on recumbant bike didn't work and neither did remote for two TV's. I requested twice to have this remedied and that was ignored. And fill the sanitary wipes dispenser. I might not stay there again based on these deficiencies.
Stayed 3 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Thank you for staying with us. I appreciate your comments and want you to know that we are working on each one. We hope you come back and check!

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024
Response from General Manager on 12 Feb 2024
Thank you for staying with us and for your high marks. We will do everything we can to keep our standards up in preparation for your next stay!

4/10 Poor

Doris

Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Sorry to see that you weren't satisfied with your stay. We'd certainly love to hear more. Please contact the hotel.

8/10 Good

Ramon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for staying with us. We're glad you enjoyed your stay and hope we can welcome you back again soon!

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for choosing the Springhill Suites at the Salt Lake Airport. We are so pleased that you enjoyed your stay with us.Stay well!

2/10 Terrible

Guillermo

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
No room cleaning for 3 days. Terrible coffee and limited and cold breakfast Understaffed location. And not friendly at all. Bathroom shower leaked to the sink area. Very bad experience.
Response from Suga on 15 Jan 2024
Hello,We apologize for the inconvenient. We will do better next time.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Suga on 15 Jan 2024
Thank you for staying with us and we appreciate your feedback.

8/10 Good

Kari

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Thank you so much for staying with us. I'm glad you enjoyed your time here and hope we have the chance of earning the final 2 "stars" next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Wonderful marks. Thank you! And thank you for staying with us. We are truly blessed to have wonderful guests!Be well!

10/10 Excellent

Vince

Liked: Amenities
Fantastic service
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Love your comment! We have a wonderful staff who love serving our fantastic guests! Glad you could feel it.Stay well.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vincent is a gem!!
Vincent at the front desk was an absolute gem!!! we had to catch the 6 AM shuttle to the airport and he made sure to get breakfast out early so my two young boys would have a full belly for our trip. Thank you, Vincent! Your extra effort was greatly appreciated
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Thank you for staying with us and for mentioning Vincent. We have a great staff and definitely appreciate our wonderful guests!Be well.

10/10 Excellent

Andrew ElRay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
We're thrilled that you enjoyed your stay with us. Please do let us know when we can assist you in your travels again!Be well!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, staff was very accommodating and everything was great.
Stayed 1 night in Jan 2024
Response from General Manager on 5 Jan 2024
We're thrilled that you had a pleasant stay with us. Thanks for choosing the Springhill Suites and hurry back!

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023
Response from General Manager on 2 Feb 2024
Thanks so much for staying with us. Thank you for your kind marks. We certainly hope we can serve you again very soon.Stay well!

10/10 Excellent

Marci

Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
We're thrilled that you enjoyed your stay with us. We certainly hope we can serve you again very soon!Be well!

6/10 Okay

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Thank you for staying with us. I'd love to hear more about how we might "earn" those remaining 2 stars! Please reach out!

4/10 Poor

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs maintenance
The service was good, the room was clean. However, the toilet didnt flush well, the tiny shower tub felt as if it was unscrewed, you stepped in and it shifted. Also the bath tub faucet was loose.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Does not sound like a pleasant stay. I do apologize for that. Did you report these issues while you were here? We would love to have you back soon for a 100% problem-free stay!

4/10 Poor

Nga

Disliked: Cleanliness
Response from General Manager on 27 Dec 2023
So sorry to see your displeasure. Obviously not what we want to see. Please let us know where we fell short of your expectations.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
So glad that you enjoyed your stay with us. Thank you for choosing the Springhill Suites Salt Lake City Airport!