Our overall experience was not the best. Due in part to being evacuated, and in part to losing everything we paid. We were there for just over 24 hours. The realty company offered no consession, citing the lease and our mistake in not purchasing the insurance. This felt completely unacceptable. I think it's understandable that we would want to try to find some way to fix the way we felt about losing our vacation. This forced us to try to find the owners of the house and speak with them somehow. After sending them an email and private message, they told us that they could not do anything without causing an issue with the realty. After doing a ton of research and talking to a few people that own houses down there and have dealt with this before, we know that there are several ways that people can try to make things right with renters. The realty hides behind the lease, the owners hide behind the realty and ultimately the people that come down there that, for whatever reason, don't get travel insurance- lose everything. It's a shame. You save money for your family to have a vacation, You pay for it in full. Something out of everyone's control happens and you lose everything and no one else has to compromise a thing. Awesome area, decent house, bad people.