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Reviews of Motel One Salzburg - Mirabell

3.5 out of 5
Motel One Salzburg - Mirabell
Elisabethkai 58-60, Salzburg, Salzburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 331 out of 675 reviews" "
Rating 8 - Good. 279 out of 675 reviews" "
Rating 6 - Okay. 48 out of 675 reviews" "
Rating 4 - Poor. 8 out of 675 reviews" "
Rating 2 - Terrible. 9 out of 675 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne, TURNERS BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of Motel One, it was within easy walking distance along the river to the Old Town. The views from our window were amazing. The staff were very helpful and friendly, we would stay here again
Stayed 3 nights in Apr 2024

4/10 Poor

Kenneth, Orlando

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were disappointed with our stay here. We realize this is a budget hotel, but simple things could make an improvement. Firstly, the name indicates it’s near the Mirabelle area, and it is not. It is a pretty far walk and the neighborhood does not feel safe, especially after dark. The room is in need of some updates, especially the pillows! They were awful- lumpy, flat and smelly. The bed very hard and the sheets thin. The towels were fine. Only one trash can in the bathroom , none in the bedroom. The staff was friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff & customer service.
Stayed 1 night in Jan 2024

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Louise

Stayed 3 nights in Dec 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
This is a lovely hotel about20 mins walk down the river from to old town. We were lucky and had a fab view of the river from our room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room needs two glasses and additional counter space and luggage racks.
Stayed 2 nights in Sep 2023

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant hotel Salzburg central location
Pleasant hotel overlooking the river in central Salzburg and only a 5 minute walk from the railway station. Room was comfortable. No tea / coffee making facilities were provided in the room which was disappointing and unusual when compared to what other hotels provide. Small paper cups were only available for drinking water.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good though a bit away from city center.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great find!
Great location, parking behind the building, wonderful breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Really nice stay. Friendly staff, delicious breakfast and great location
Stayed 1 night in Jul 2023

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C
Super nice hotel… be aware that there is no A/C only fresh air from out site
Stayed 1 night in Apr 2023

8/10 Good

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, well located
Nice hotel, a short scenic walk from the centre. Clean and warm with a wonderful gin bar.
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel but lacking amenities
Hotel a short walk away from the train station. If you want a room with a view try to ask for river view (even in the notes) - as as you can see the “city view” wasn't all that. About a 10-15 minute walk from old town down the river. Staff friendly at check in. Hotel VERY basic. No fridge, no coffee machine, no phone to contact reception, small bathroom with limited facilities and poor ventilation - there was a safe and hairdryer though. Hotel only served sandwiches and crisps but a wide range of drinks so lacking in food. Didn't have breakfast. There isn’t many facilities around it, you have to cross the bridge for that. Overall I thought the hotel was basic for the price, and feel we could have got more for our money elsewhere both with facilities and views.
Stayed 2 nights in Dec 2022

10/10 Excellent

Susan

Stayed 1 night in Dec 2022

10/10 Excellent

Charlotte

Stayed 1 night in Dec 2022

8/10 Good

Inderjit

Business traveller, Travelled with partner
Liked: Cleanliness
.
Stayed 1 night in Sep 2022

8/10 Good

Peter

Stayed 1 night in Sep 2022

2/10 Terrible

Bruno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Very Understanding of Covid Issues
I came down with Covid and had to cancel the entire trip to Austria and Germany. I did my best to cancel everything, but forgot about this hotel. I contacted them and hotels.com and explained I came down with Covid. The hotel wanted medical proof. I work for a medical device company and they gave us home tests. I took the test, tested positive and threw the test away. I explained that I knew it was my fault for forgetting to cancel, but the hotel insisted on a medical document. I did not expect a full refund, but they decided not to give me ANY refund and blamed hotels.com and said if I booked through them they could have. I had help from hotels.com and they said it was completely up to the hotel, not them. In the end they were not even human enough to understand that we are all going through a lot right now. I lost money on the whole trip and just asked them to be thoughtful and give me some type of partial refund. I hope none of the people that I dealt with at the hotel have anything like this happen to them and if they do get covid, someone is understanding of this.
Stayed 3 nights in Sep 2022

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 5 nights in Aug 2022

6/10 Okay

Molly

Liked: Cleanliness
Disliked: Room comfort
The hotel is nice and the lobby looks great, but the room was quite small, the smallest we’ve stayed at in Europe. Other than a small table and extremely small bedside tables, there is nowhere to place things, it’s just hooks and hangers, so we ended up having to pile everything in the cubby area. It just felt cramped and difficult to maneuver in the room. We also had problems with the air conditioning, either it couldn’t keep up with the warm temperatures or it wasn’t working, but it got very hot and musty smelling during the day, even though the air was turned on. For the price, I wouldn’t stay here again.
Stayed 2 nights in Aug 2022

10/10 Excellent

MARIA JACOMINA

Stayed 1 night in Jun 2022
Response from Motel One Salzburg-Mirabell on 21 Aug 2022
Liebe Frau Jacomina,vielen Dank für Ihre tolle Bewertung unseres Hauses.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und verbleiben bis dahin mit freundlichen GrüßenIhr Motel One Salzburg-Mirabell Team

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Great price and accommodations. Not too many dinning options around and a good walk from the historic city.
Stayed 3 nights in Oct 2021

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best mattress I’ve had during my trip. Good location. Seems like it’s a little far from Alstadt but there are buses close by and actually the walk is quite nice, sometimes there are stalls by the river if you cross over. Missing some basic provisions such as shower cap, body lotion etc which I would expect for the price. The room cleaning seems to be at a very odd time. After my first night there I was out of the hotel from early morning until just before 5.30pm. When I arrived back I saw people cleaning rooms. As I was exhausted at this point I put the do not disturb on my room. Someone still knocked to ask if I wanted it cleaning. I would expect cleaning to have taken place by this time and the do not disturb to be complied with. It was however very clean when I arrived.
Stayed 2 nights in Sep 2021

10/10 Excellent

AHARON

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very NIce
The parking is limited, so we parked free off site at first, then parked on site for a fee of Euro 13 per night
Stayed 2 nights in Jun 2021

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We stayed here for the night as part of an Austrian road trip. The hotel is easy to find - right on the river bank - but be aware parking is limited. We parked on a nearby side road but that's obviously not ideal. Service was superb, very helpful and excellent English. Our room was pretty basic but had everything needed other than a kettle! The wifi was decent but the network was unsecured which was surprising. Breakfast was very good, lots of choice and good value. The hotel is about a 10 minute walk from the old town, straight down the riverbank or 5 minutes to Mirabelle Gardens.
View from our room
Stayed 1 night in Jul 2020

10/10 Excellent

Anna, Wien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a whole hotel is great and very clean. It would be better if there was a kettle in the room to make tea. Check in was too slow, and for some reason not every staff member could use the computer which was annoying. Room was nice. Bed comfy. Good value for money. Motel one's website didn't let us book one night only, but Expedia did, so forced to book it on there. Basically was great, would recommend.
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and clean rooms. Nice river view. Very friendly staff. If you want to attend the Salzburg Festival it´s a little far walking well dressed but otherwise a nice 15 min. walk along the river into old town.
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and our room had an amazing view of the river :)
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is pretty decent and a short walk to the shopping streets. It is quite near to the main hbf station as well so if you are going for day trips it will be extremely convenient (7 mins walk). Hotel is clean and spacious. We had a good stay here!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were wonderful- very keen to help and answer any questions.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tea coffee making facilities in the room ,poor value of breakfast
Stayed 1 night in Dec 2019

10/10 Excellent

Cassy, Indiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved basically everything about this hotel. Very convenient location near the main train station and then a 15-20 minute walk along the river to the old town. The room was great, and we had an amazing view of the river. We were only there for one night so it was important to be near the train station so the only thing I would say is that someone staying longer may want to be closer to the old town to avoid having to walk as much. The staff was friendly, the beds were comfy, and the rooms were sound proof. Literally no complaints from us!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and the staff were all wonderful.
Stayed 1 night in Nov 2019

8/10 Good

JEANMARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small room. otherwise clean and friendly.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our riverside room was lovely! Clean and spacious with great amenities and a fantastic view of the river. The bed was really comfortable. Check in staff were friendly and efficient and spoke excellent English.
Stayed 1 night in Oct 2019

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and view from my room!
Stayed 1 night in Oct 2019

10/10 Excellent

Maureen L Melvold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and comfortable in Salzburg
Very nice property in Salzburg. It is new, clean and comfortable. It is also a 15 to 20 minute walk to the center of Salzburg. While it is quiet, the immediate neighborhood does not offer much. Parking was expensive and a bit challenging to locate, but it was secure, which was an asset.
Stayed 2 nights in Sep 2019
Response from Rinaldo Nobre de Andrade on 14 Oct 2019
Dear Motel One Guest, We would like to thank you for the wonderful feedback. Nice that you were satisfied with our service and you have felt comfortable all around. It would be a great pleasure for us to welcome you back soon. With best regards Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell

8/10 Good

AdamandKatrina, Hobart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite modern and nice. Staff were helpful. Location was good, a bit of a walk to the old town but close to Mirabell Gardens. On site parking is good, but access limited due to trucks blocking the spaces!
Stayed 2 nights in Sep 2019
Response from Rinaldo Nobre de Andrade on 14 Oct 2019
Dear Motel One Fan, Thank you for the good rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell Elisabethkai 58-60

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 4 nights in Sep 2019
Response from Rinaldo Nobre de Andrade on 16 Oct 2019
Lieber Motel One Gast, für das wunderbare Feedback möchten wir uns ganz herzlich bei Ihnen bedanken. Schön, dass Sie mit unserem Service zufrieden waren und Sie sich rundum wohlgefühlt haben. Es wäre uns eine große Freude, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell

10/10 Excellent

Yolanda, Philadelphia, PA

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights, only in Austria for The Sound of Music Tour. Hotel was in walking distance of tours pickup and drop off location. Many restaurants within walking distance. Hotel is close to bus for airport. Room was a good size and clean. Only downside was no microwave or refrigerator. Staff was friendly and helpful.
Stayed 2 nights in Sep 2019
Response from Rinaldo Nobre de Andrade on 14 Oct 2019
Dear Motel One Guest, We would like to thank you for the wonderful feedback. Nice that you were satisfied with our service and you have felt comfortable all around. It would be a great pleasure for us to welcome you back soon. With best regards Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Rinaldo Nobre de Andrade on 14 Oct 2019
Dear Motel One Fan, Thank you for the good rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell Elisabethkai 58-60

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actual check-in was fine, but we had to wait a while as there was only one person on the desk and they seemed to be having problems with a few things. Otherwise it was great. The room
Stayed 1 night in Sep 2019
Response from Rinaldo Nobre de Andrade on 14 Oct 2019
Dear Motel One Fan, Thank you for the good rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell Elisabethkai 58-60

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Rinaldo Nobre de Andrade on 14 Oct 2019
Dear Motel One Fan, Thank you for the good rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell Elisabethkai 58-60

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Rinaldo Nobre de Andrade on 16 Oct 2019
Lieber Motel One Gast, für das wunderbare Feedback möchten wir uns ganz herzlich bei Ihnen bedanken. Schön, dass Sie mit unserem Service zufrieden waren und Sie sich rundum wohlgefühlt haben. Es wäre uns eine große Freude, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel, brilliant location
Nice hotel in a very convenient location only 20 minutes walk to the historical part of the city, Highly recommend, will stay again.
Stayed 2 nights in Sep 2019
Response from Rinaldo Nobre de Andrade on 14 Oct 2019
Dear Motel One Guest, We would like to thank you for the wonderful feedback. Nice that you were satisfied with our service and you have felt comfortable all around. It would be a great pleasure for us to welcome you back soon. With best regards Rinaldo Nobre de Andrade Front Office Manager Motel One Austria GmbH Motel One Salzburg-Mirabell