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"The hotel is very close to Sofia Airport, which makes it extremely convenient. The airport shuttle was on time and easy to spot thanks to the hotel logo—though on rainy or muddy days the shuttle can get dirty, making the logo harder to see, so pay close attention. One of the best features is the Metro station, located just about 150 feet to the left of the airport exit glass door. You can enter the Metro using a U.S. or EU credit card—no cash or tickets needed. Tap your card at turnstiles up to three stations (as required), and you will not be charged multiple times. Instead, it'll be capped at ONLY 2.34 euros (for the entire day as a discounted rate). It will not notify you on phone (if enabled) and will appear later on your card app, not immediately. The hotel shuttle can also drop you off at the airport upon request (every 20 mins)—just make a reservation ahead of time. When returning, simply call the front desk and they will pick you up within 5–10 minutes. Credit cards are widely accepted throughout the city, including at the hotel. Breakfast was included in my package, and it was surprisingly good—far more nutritious and satisfying than breakfasts offered in many U.S. hotels. Overall, the hotel is very clean, and the staff members are attentive and respectful. Highly recommended."

"Beautiful hotel, welcoming staff, large and beautiful rooms, excellent spa, large pool, impressive sauna room"

"The room was very nice and clean, and whatever we needed, like more towels and robes, we received with a smile. The breakfast was rich and delicious, the staff was very attentive to every need."

"excellent hotel, old fashioned but modern comfort, well appointed rooms, quite, staff efficient and courteous"

"Room was amazing, very comfortable and the view was incredible. Only a few minor cons. The laundry service is very expensive, the building is on centralized air and in winter won’t allow you to go below 23*C so the room got quite warm, and the bellhops did not offer any help with the luggage on check in (only appearing after a suitcase got caught in the revolving door and I had to press the emergency stop)."

"Staff were helpful, location convenient, comfortable room and a great breakfast. All for a great price."

"Room was spacious, bathroom large and well equipped. Very clean. Breakfast was substantial with plenty of choice. Excellent location. "

"Clean room and friendly staff. Food was average.."

"For me the best"