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Reviews of Marianna Resort & Convention Tuktuk Samosir

4 out of 5
Marianna Resort & Convention Tuktuk Samosir
Jl. Lkr. Tuktuk, Samosir, Sumatera Utara

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 1 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

8.0/10

Cleanliness

6.0/10

Staff & service

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

THIERRY

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Samosir mid April 2024
Not yet at the level of a 5 star hotel. Many things could be improved: reception, rooms, service. The rooms are in particular quite small and more like a 3 star hotel. The overall layout is a bit weird and not well optimised. It’s a pity, keeping in mind the wonderful location of the hotel. Totally overpriced. For the same price, I could have a wonderful resort in Bali and exceptional service.
Stayed 3 nights in Apr 2024
Response from Marianna Resort on 24 Apr 2024
Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for your honestly feedback. I sincerely apologize for any inconvenience this may have caused you during your stay. It is our utmost priority to ensure that all our customers receive excellent service. I appreciate your understanding and I hope that you will continue to choose our services in the future. We strive to exceed your expectations and provide you with a seamless experience.Sincerely,Willy SUDERESGeneral Manager