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Reviews of Hampton Inn & Suites San Antonio Lackland AFB SeaWorld

2.5 out of 5
Hampton Inn & Suites San Antonio Lackland AFB SeaWorld
1719 Cable Ranch Road, San Antonio, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1000 reviews" "
Rating 8 - Good. 178 out of 1000 reviews" "
Rating 6 - Okay. 72 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean . Staff nice . Breakfast superb . All in all will recommend to others.
Stayed 5 nights in May 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was that they didn’t clean our room.
Stayed 2 nights in May 2024

8/10 Good

Ellie

Travelled with family
Liked: Amenities
I enjoy my visit with your hotel very much
Stayed 3 nights in May 2024

10/10 Excellent

leonel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down best location to come see your Airmen graduate
Stayed 4 nights in May 2024

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great room was clean
Stayed 2 nights in May 2024

6/10 Okay

Tiffany

Stayed 2 nights in May 2024
Response from Andrea Hanson GSM on 18 May 2024
Thank you for allowing Hampton Inn Lackland/Sea World to host you and your family. We're proud to earn high marks on our attentive service, Great customer service, and convenient proximity to local attractions. We hope you all had a wonderful getaway and we look forward to welcoming you again for another fantastic stay in the future.Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

TANYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice hotel, very clean and was quiet.
Stayed 2 nights in May 2024
Response from Andrea Hanson GSM on 18 May 2024
We're proud to have earned your recommendation. Thank you for reviewing your stay and sharing your experience of your visit here with us witch including our attentive service, unique amenities, and clean and comfortable guest rooms. We're glad you had a bit of downtime to explore our fun, family-friendly activities in our hotel and at the surrounding areas. They're just one of the reasons why Hampton Inn Lackland/SeaWorld is the ideal choice for guests of all ages. It was our pleasure to host you and we look forward to welcoming you again in the future!Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 1 night in May 2024
Response from Andrea Hanson GSM on 18 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager

4/10 Poor

Lisa

Travelled with family
Disliked: Property conditions & facilities
Our car got broken into and the police and staff of the hotel were not interested in helping.
Stayed 3 nights in Apr 2024
Response from Andrea Hanson GSM on 10 May 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations we know there can always be more done to help in areas needed so we apricate all feedback.Again, thank you for your input. My Sincere Apologizes,

6/10 Okay

Louis

Travelled with family
House cleaning supposed to be every other day. Not so much. Had to get our own towels from the desk. Dirty wet towel hanging behind the bathroom door when we arrived. Disappointed.
Stayed 4 nights in Apr 2024
Response from Andrea Hanson GSM on 10 May 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations we know there can always be more done to help in areas needed so we apricate all feedback.Again, thank you for your input. My Sincere Apologizes,

4/10 Poor

LeGia

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Andrea Hanson GSM on 10 May 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations we know there can always be more done to help in areas needed so we apricate all feedback.Again, thank you for your input. My Sincere Apologizes

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying there and my family loved it especially for the break excellent service overall I'll give this one a 5
Stayed 1 night in May 2024
Response from Andrea Hanson GSM on 6 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints other than the fact that there was no housekeeping done in our room while we were out which was the majority of the time we spent there. My son and I really didn’t care about the beds not being made; other folks may find that a problem. Aside from that the hotel was clean and the staff was fine.
Stayed 3 nights in Apr 2024
Response from Andrea Hanson GSM on 6 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very happy with my stay here! Close to where I need to go. Clean and comfortable place
Stayed 4 nights in Apr 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and thanks for mentioning our nice clean rooms we do strive to keep the place well maintained here so we are pleased to hear your feedback. We hope you will visit us again and hope to make your experience just as memorable!

4/10 Poor

Brandi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff park at the check in entrance blocking traffic flow. When asked about this and if the vehicles could be moved a staff member said if it isn't his car, he can't do anything about it. He also said that the staff park at the entrance because they don't want their vehicles broken in to. That night 7 vehicles were vandalized and burglarized.
Stayed 2 nights in Apr 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations.Again, thank you for your feedback. My Sincere Apologizes,Andrea Hanson

10/10 Excellent

Samuel

Stayed 2 nights in Apr 2024

10/10 Excellent

jose, Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly and efficient and constantly making sure the place was clean.
Stayed 2 nights in Apr 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Thank you for your kind words towards our staff. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to hear that we could be your home away from home!! It was so great to meet you and we hope to see you in the near future!Andrea Hanson GSM

6/10 Okay

Tracy

Liked: Staff & service
Our vehicle was broken into and window was broken.
Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations we know there can always be more done to help in areas needed so we apricate all feedback.Again, thank you for your input. My Sincere Apologizes,Andrea Hanson GSM

10/10 Excellent

Ollie, Santo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea Hanson

4/10 Poor

Troy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No scheduled cleaning service, front desk clerk non existent, rooms are dated, wall paper peeling, AC makes noise. When I did see a front desk clerk she was not helpful and seemed disinterested in my concerns…
Stayed 4 nights in Apr 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations.Again, thank you for your feedback. My Sincere Apologizes,Andrea Hanson GSM

6/10 Okay

Tara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations.Again, thank you for your feedback. My Sincere Apologizes,Andrea Hanson GSM

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect for us.
Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 26 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

8/10 Good

Norketha

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was bad but overall it was ok
Stayed 2 nights in Apr 2024
Response from Andrea Hanson GSM on 26 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

10/10 Excellent

Lauren

Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 18 May 2024
We're proud to have earned your recommendation. Thank you for reviewing your stay and sharing your experience of your visit here with us witch including our attentive service, unique amenities, and clean and comfortable guest rooms. We're glad you had a bit of downtime to explore our fun, family-friendly activities in our hotel and at the surrounding areas. They're just one of the reasons why Hampton Inn Lackland/SeaWorld is the ideal choice for guests of all ages. It was our pleasure to host you and we look forward to welcoming you again in the future!Sincerely,Andrea HansonGuest Service Manager

6/10 Okay

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't really safe.
Stayed 1 night in Jan 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations we know there can always be more done to help in areas needed so we apricate all feedback.Again, thank you for your input. My Sincere Apologizes,Andrea Hanson GSM

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful and clean stay!
Stayed 3 nights in Apr 2024
Response from Andrea Hanson GSM on 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great escape for husband and I. Enjoyed the peace and quiet
Stayed 1 night in Feb 2024
Response from Andrea Hanson GSM on 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

Alizeh, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet & everyone was very friendly. I will say breakfast can get pretty full just because it’s a small dining area so just get an early start if you don’t like a crowd but otherwise it was nice 😊 👍
Stayed 2 nights in Apr 2024
Response from Andrea Hanson GSM on 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager

4/10 Poor

Erica Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Shoes stuck to the carpet. Beds were absolutely terrible to lay on. The sofa bed was more comfortable to sleep on. Not a nice area to stay in safety wise. Someone had their car window busted out next to my car
Stayed 3 nights in Apr 2024
Response from Andrea Hanson GSM on 25 Apr 2024
Thank you for your review and feedback! I am very sorry for the mishap with housekeeping and thank you for bringing it to our attention. We greatly appreciate you staying with us and hope to have an opportunity to better your experience here at the Hampton Inn Lackland/SeaWorld. My Sincere apology,Andrea HansonGuest Service Manager

6/10 Okay

Sharay

The only suggestion I have is to invest in new beds..mattress was very hard
Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 25 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Andrea Hanson GSM on 25 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager

2/10 Terrible

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrea Hanson GSM on 25 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

Andrea N Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 25 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

YI

Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 6 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to sea world and walking distance to main event.
Stayed 2 nights in Apr 2024
Response from Andrea Hanson GSM on 12 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

Jesus

Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 10 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

CAROLINA

Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 1 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea Hanson

10/10 Excellent

NICOLE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, room, and breakfast
Stayed 1 night in Apr 2024
Response from Andrea Hanson GSM on 10 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sea world
Stayed 2 nights in Mar 2024
Response from Andrea Hanson GSM on 2 Apr 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

4/10 Poor

Edgar

Travelled with family and small children
Disliked: Cleanliness, amenities
The room carpet was filthy, this was a family trip and we trusted the high score, maybe there should be two scores, one from individuals staying for work, and another for families looking for a nice clean place.
Stayed 3 nights in Mar 2024
Response from Andrea Hanson GSM on 29 Mar 2024
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations.Again, thank you for your feedback. My Sincere Apologizes,Andrea Hanson

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Andrea Hanson GSM on 28 Mar 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, breakfast was good, and location convenient to the Air Force base.
Stayed 3 nights in Mar 2024
Response from Andrea Hanson GSM on 28 Mar 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

10/10 Excellent

Martha

Travelled with family
Liked: Amenities
Good customer service. Friendly people
Stayed 2 nights in Mar 2024
Response from Andrea Hanson GSM on 28 Mar 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

2/10 Terrible

Jacob

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Need better security measures.
Response from Andrea Hanson GSM on 28 Mar 2024
Thank you for your review and feedback! I am very sorry for the mishap with housekeeping and thank you for bringing it to our attention. We greatly appreciate you staying with us and hope to have an opportunity to better your experience here at the Hampton Inn Lackland/SeaWorld. My Sincere apology,Andrea Hanson

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay easy access to the freeway
Stayed 5 nights in Mar 2024
Response from Andrea Hanson GSM on 28 Mar 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property
Stayed 1 night in Mar 2024
Response from Andrea Hanson GSM on 28 Mar 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Andrea Hanson GSM on 28 Mar 2024
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea Hanson

6/10 Okay

ASHLEY

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room Service was not great stayed 3 nights and didnt have anyone come to the room to bring any extras or what was needed. Had to go to lobby to get toilet paper on the 2nd night.
Stayed 3 nights in Mar 2024
Response from Andrea Hanson GSM on 28 Mar 2024
Thank you for your review and feedback! I am very sorry for the mishap with housekeeping and thank you for bringing it to our attention. We greatly appreciate you staying with us and hope to have an opportunity to better your experience here at the Hampton Inn Lackland/SeaWorld. My Sincere apology,Andrea Hanson

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Andrea Hanson GSM on 20 Mar 2024
Thank you for allowing Hampton Inn Lackland/Sea World to host you and your family. We're proud to earn high marks on our attentive service, Great customer service, and convenient proximity to local attractions. We hope you all had a wonderful getaway and we look forward to welcoming you again for another fantastic stay in the future.Sincerely,

8/10 Good

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and room was spacious.
Stayed 1 night in Mar 2024
Response from Andrea Hanson GSM on 20 Mar 2024
Thank you for allowing Hampton Inn Lackland/Sea World to host you and your family. We're proud to earn high marks on our attentive service, Great customer service, and convenient proximity to local attractions. We hope you all had a wonderful getaway and we look forward to welcoming you again for another fantastic stay in the future.Sincerely,