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Reviews of Hampton Inn & Suites San Antonio Riverwalk

2.5 out of 5
Hampton Inn & Suites San Antonio Riverwalk
118 Soledad Street, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 617 out of 1111 reviews" "
Rating 8 - Good. 272 out of 1111 reviews" "
Rating 6 - Okay. 105 out of 1111 reviews" "
Rating 4 - Poor. 65 out of 1111 reviews" "
Rating 2 - Terrible. 52 out of 1111 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Vivian, MORENO VALLEY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction on site
Stayed 1 night in Apr 2024
Response from Hector P. on 30 Apr 2024
Thank you for the review Vivian,I believe you may be leaving a review for another property as we do not have construction on site nor on our street. Hopefully next time you visit San Antonio you could visit our property and have a better experience. we know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton inn and Suites by Hilton on the Riverwalk.

8/10 Good

Susan

Stayed 4 nights in Apr 2024
Response from Larissa on 28 Apr 2024
Thank you for the review, Susan! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

8/10 Good

walt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
$50/day for parking was way too much. Staff was very friendly and competent. No bar or restaurant was a let down. After a long drive, a drink and some food without taking a walk would have been nice. Nice pool and view.
Stayed 1 night in Apr 2024
Response from Hector P. on 25 Apr 2024
Thank you for the review, Walt! We are happy to hear that you had a great experience with the staff. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Cant wait to visit again
Stayed 2 nights in Apr 2024
Response from Hector P. on 25 Apr 2024
Thank you for the review, Orlando! We are happy to hear you'll be back to visit us. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Larissa on 22 Apr 2024
Thank you for the review, Tina! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was on the River Walk and convenient to many tourist areas, including the Alamo. The Staff was helpful and the room was clean and comfortable. The only reason I gave the hotel a 4 instead of 5 is is due to the fact that the computer system was down on arrival and again at check out time.
Stayed 3 nights in Apr 2024
Response from Hector P. on 15 Apr 2024
Thank you for the review Donna. We are happy you enjoyed your stay with the circumstances that the system was down. We know there are many Hilton hotels in San Antonio, we genuinely appreciate you are choosing the Hampton inn and suites.

4/10 Poor

Michael, San Diego

Stayed 5 nights in Apr 2024
Response from Priscilla Lopez on 1 May 2024
Thank you for the review! we know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton inn by Hilton on the Riverwalk.

10/10 Excellent

Ashley M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. And smelled amazing. The staff was kind and welcoming! Loved our stay, most definitely will be back
Stayed 4 nights in Mar 2024
Response from Hector P. on 2 Apr 2024
Thank you for the review, Ashley. We are happy to hear you enjoyed your stay with us and that our staff was able to make your stay memorable. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Ma.

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near of the restaurants.
Stayed 1 night in Mar 2024
Response from Hector P. on 2 Apr 2024
Thank you for the review Ma! We are happy to hear you enjoyed our location. We know there are many Holton hotel in San Antonio, and we genuinely appreciate you choosing the Hampton inn and Suites by Hilton on the Riverwalk.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las fundas d las almohadas olian a sucio, no estaban limpias.... olian como a grasa del pelo
Stayed 1 night in Mar 2024
Response from Hector P. on 2 Apr 2024
Thank you for the review Cynthia. I will pass on your comments to the housekeeping department to make immediate changes thank you for bringing this to our attention. We know there are many Holton hotel in San Antonio, and we genuinely appreciate you choosing the Hampton inn and Suites by Hilton on the Riverwalk.

6/10 Okay

Angela Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good house keeping. Room pictures were very deceptive. We had a room with 2 sets of Queen bunkbeds. The room was so small! You couldn’t even move around the beds let alone room for luggage. When asked about it they said they get that a lot, so maybe time to change your pictures? Very uncomfortable for family of 6. Also room was ground floor with homeless outside the window, very unsettling for the kids.
Stayed 6 nights in Mar 2024
Response from Hector P. on 2 Apr 2024
Thank you for the review Angela. We know there are many Holton hotel in San Antonio, and we genuinely appreciate you choosing the Hampton inn and Suites by Hilton on the Riverwalk.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and kind! They made us feel welcome. They were sold out and our room wasn't ready, but they held our luggage for us so we could walk to the Alamo.
Stayed 2 nights in Mar 2024
Response from Priscilla Lopez on 23 Mar 2024
It is fantastic to hear that your stay was enjoyable! Thank you for being our guest and forcomplimenting the staff. A fantastic hotel stay starts and ends with the people who run theproperty, so your kind words are appreciated. We hope to welcome you back for another five-star experience in the near future. Thank you for your review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing to stay with us.

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is horrible. Way too pricy
Stayed 4 nights in Mar 2024
Response from Hector P. on 16 Mar 2024
We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and Suites by Hilton on the Riverwalk!

8/10 Good

pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the beginning or end of riverwalk which ever you want to say. This made hotel a lttle quieter. Breakfast was good. Shirt walk to the Alamo. Would stay there again
Stayed 1 night in Feb 2024
Response from Kailey M on 15 Mar 2024
Thank you so much for taking the time to review your stay with us. We are extremely happy you enjoyed your stay and we can't wait to welcome you back in the near future.

10/10 Excellent

Camillia, Houston

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and potty area for my dog
Stayed 2 nights in Mar 2024
Response from Hector P. on 20 Mar 2024
Thank you for the review Camillia. We are happy to hear that you enjoyed our location. we know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and Suites by Hilton on the Riverwalk!

10/10 Excellent

Gregorio

Travelled with family
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Mar 2024
Response from Hector P. on 10 Mar 2024
Thank you for the review Gregorio! We are happy to hear that your stay with us was amazing and that you enjoyed our clean rooms. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Stephen, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Riverwalk location. The staff is very friendly. The room is very clean and spacious
Stayed 3 nights in Feb 2024
Response from Priscilla Lopez on 3 Mar 2024
Your review details the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work and warm hospitality are making a difference and being noticed. We appreciate having you as our guest sharing this uplifting review; We look forward to welcoming you back! thank you for the review we know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton inn and suites by Hilton on the Riverwalk.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Priscilla Lopez on 3 Mar 2024
Thank you for the review1 we know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton inn and Suites by Hilton on the Riverwalk.

10/10 Excellent

Caprecia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was in walking distance. No need to drive!
Stayed 1 night in Feb 2024
Response from Priscilla Lopez on 3 Mar 2024
I'M thrilled that our convenient location helped make for a nice trip. We love hearing that our guest enjoyed their stay at our Hampton inn and Suites on the Riverwalk San Antonio. Should your travels bring you back to the area, Thank you for the review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton inn and Suites by Hilton on the Riverwalk.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Parking was expensive
Stayed 2 nights in Jan 2024
Response from Priscilla Lopez on 3 Mar 2024
We're thrilled to hear that you had a great stay and enjoyed the convenience our location provided! Thank you for your review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton inn and suites by Hilton on the Riverwalk.

6/10 Okay

Tom

Stayed 2 nights in Feb 2024
Response from Priscilla Lopez on 23 Mar 2024
Thank you for the review! We know there are many Holton hotel in San Antonio, and we genuinely appreciate you choosing the Hampton inn and Suites by Hilton on the Riverwalk.

10/10 Excellent

Rick C.

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hector P. on 27 Feb 2024
Thank you for your response Rick C. We are happy you loved the hotel. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and suites by Hilton on the riverwalk.

10/10 Excellent

Daphne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Feb 2024
Response from Priscilla Lopez on 21 Feb 2024
Thank you for your feedback! We are pleased to hear that you found our hotel clean, and comfortable. Your satisfaction is important to us, and we look forward towelcoming you back in the future. Thank you for the review, we know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and suites by Hilton on the riverwalk.

10/10 Excellent

Kon U

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Step was kind
Stayed 2 nights in Feb 2024
Response from Randee A on 20 Feb 2024
Thank you for the review. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Home2 Inn by Hilton on the Riverwalk!

10/10 Excellent

Neal

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Priscilla Lopez on 21 Feb 2024
Thank you for the review! we know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and Suites by Hilton on the Riverwalk. Safe travels!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean and friendly staff. Great location, right on the river walk.
Stayed 3 nights in Feb 2024
Response from Randee A on 13 Feb 2024
Thank you for the review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Lekerial

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great staff and amenities. Will be staying again.
Stayed 1 night in Feb 2024
Response from Hector P. on 12 Feb 2024
Hello Lekerial, Thank you for the review. We are happy the staff and our hotels amenities were memorable. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

teresa

Travelled with family
Liked: Property conditions & facilities
The staff was excellent, breakfast was great, room was excellent.
Stayed 1 night in Jan 2024
Response from Hector P. on 3 Feb 2024
Thank you for the review Teresa! We are happy the staff was able to make your stay memorable and that you enjoyed your room and breakfast with us. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Brooke

Stayed 1 night in Jan 2024
Response from Hector P. on 30 Jan 2024
Thank you for the review Brooke! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Randee A on 29 Jan 2024
Thank you for the review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Randee A on 29 Jan 2024
Thank you for the review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room layout and was very functional for this business visit. What I didn't like was the fact no one could seem to locate my Hilton Honors information so I believe I was charged a higher rate than I should have. Overall, I'd definitely stay there again
Stayed 3 nights in Jan 2024
Response from Hector P. on 25 Jan 2024
Jon, Thank you for the review. We are happy you enjoyed our rooms. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and Suites by Hilton on the Riverwalk!

6/10 Okay

Mark, Davie

Travelled with family
Liked: Cleanliness, property conditions & facilities
That end of the Riverwalk is not as nice a place to hang out Many homeless/ drug addicts to avoid Not Hampton’s fault Parking expensive ridiculous expensive
Stayed 3 nights in Jan 2024
Response from Randee A on 23 Jan 2024
Thank you for the review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Nicole

Stayed 2 nights in Jan 2024
Response from Hector P. on 24 Jan 2024
Nicole, Thank you for the review. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and Suites by Hilton on the Riverwalk!

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Planning our next trip soon.
Stayed 2 nights in Jan 2024
Response from Randee A on 23 Jan 2024
Thank you for the review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hector P. on 20 Jan 2024
Thank you for the review, Stephanie. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and Suites by Hilton on the Riverwalk!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Randee A on 19 Jan 2024
Thank you for the review. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Home2 Inn by Hilton on the Riverwalk!

10/10 Excellent

Miriam

Stayed 2 nights in Jan 2024
Response from Hector P. on 6 Feb 2024
Hello Miriam, Thank you for the review. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back
Stayed 2 nights in Jan 2024
Response from Randee A on 16 Jan 2024
Thank you for the review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

4/10 Poor

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No view whatsoever it was terrible
We paid almost $300 for one night and our view was an abandoned building nothing else was visible from our window..
Stayed 1 night in Dec 2023
Response from Hector P. on 11 Jan 2024
Hello Patricia, we are sorry that your view was not satisfactory, hopefully the next time you visit us we can get you booked in one of our balcony rooms. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Bryan

Stayed 1 night in Jan 2024
Response from Hector P. on 26 Jan 2024
Bryan, Thank you for the review. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn and Suites by Hilton on the Riverwalk!

10/10 Excellent

Olybett

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from Hector P. on 10 Jan 2024
Thank you for the review, Olybett. We are happy that your stay was memorable due to our friendly staff. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Erika e.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hector P. on 10 Jan 2024
Thank you for the review, Erika. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

2/10 Terrible

Frances

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible staff
Stayed 3 nights in Dec 2023
Response from Hector P. on 31 Jan 2024
Thank you for the review Frances. We are sad to hear that your stay was not satisfactory. Please feel free to contact the hotel as I would like to discuss your stay further.We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Home2 Inn by Hilton on the Riverwalk!

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hector P. on 10 Jan 2024
Thank you for the review, Alma.We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hector P. on 10 Jan 2024
Thank you for the review, Anonymous. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Angel

Liked: Staff & service, amenities, property conditions & facilities
Me and Girlfriend had a great time
Stayed 1 night in Dec 2023
Response from Hector P. on 10 Jan 2024
Thank you for the review, Angel. We are happy that you and your girlfriends stay was memorable. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Jose

Stayed 2 nights in Dec 2023
Response from Randee A on 15 Jan 2024
Thank you for the review! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!!
This will be my families forever hotel to stay at!!💕
Stayed 1 night in Dec 2023
Response from Hector P. on 10 Jan 2024
Thank you for the review, Veronica. We are happy that your stay was memorable due to our fantastic hotel! We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!

10/10 Excellent

Jose Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the riverwalk area.
Stayed 2 nights in Dec 2023
Response from Hector P. on 10 Jan 2024
Thank you for the review, Jose. We are happy that your stay was memorable due to our excellent location near the riverwalk. We know there are many Hilton hotels in San Antonio, and we genuinely appreciate you choosing the Hampton Inn by Hilton on the Riverwalk!