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Reviews of Holiday Inn San Antonio - Riverwalk, an IHG Hotel

3 out of 5
Holiday Inn San Antonio - Riverwalk, an IHG Hotel
217 N St. Mary's Street, San Antonio, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 783 out of 1470 reviews" "
Rating 8 - Good. 334 out of 1470 reviews" "
Rating 6 - Okay. 176 out of 1470 reviews" "
Rating 4 - Poor. 88 out of 1470 reviews" "
Rating 2 - Terrible. 89 out of 1470 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

marisela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great staying at the Holiday Inn - Riverwalk. It was close to everything I wanted to go to and enjoyed the views from my room. For sure we will stay there again. Plus the valet was very quick.
Stayed 1 night in Apr 2024

6/10 Okay

Jose

Travelled with family and small children
Disliked: Property conditions & facilities
The river walks was at good distance from every thing there
Stayed 2 nights in Apr 2024

10/10 Excellent

Javier, Carolina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very well located in the river walk area.
Stayed 4 nights in Dec 2023

10/10 Excellent

Daniel, Valdosta

Liked: Cleanliness, property conditions & facilities
Will stay again
Stayed 1 night in Apr 2024

6/10 Okay

Daniela, Porter Ranch

Travelled with family
Liked: Property conditions & facilities
Loved the area. Our room was quite noisy from the elevator shaft and motor. Pool was very sad.
Stayed 2 nights in Apr 2024

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location for exploring the River Walk.
Stayed 4 nights in Apr 2024

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Sarah

Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Position on the river walk. Great breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, direct access to the Riverwalk. Hotel was clean and staff was great! Tall vehicles will not fit in garage, but off site parking is within a 5 min walk.
Stayed 2 nights in Apr 2024

2/10 Terrible

natalia

Stayed 1 night in Mar 2024

8/10 Good

Sammie

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The bed sheets did not look clean
Stayed 2 nights in Mar 2024

2/10 Terrible

RyanMisty

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Air conditioner wouldn't cool the room The ac was turned on and called for assistance to get the room cool. They gave us a fan in the meantime. Horrible stay
Stayed 2 nights in Mar 2024

8/10 Good

Brenda

Stayed 1 night in Mar 2024

2/10 Terrible

Steven

Travelled with partner
The air conditioner did not work through out our stay. They couldn’t give us another room because they were all booked. Maintenance brought us a fan to help which it really didn’t. Never staying there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfect location for attending the show at the Empire Theater. We will definitely choose this hotel for attending future shows at the Empire or Majestic Theaters.
Stayed 1 night in Mar 2024

10/10 Excellent

shannon

Stayed 2 nights in Mar 2024

8/10 Good

Jada

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great stay. Centrally located so you can walk to The Alamo, Right next to Riverwalk .
Stayed 1 night in Mar 2024

4/10 Poor

Anushay

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Front desk was not cooperative with any accommodations you needed and gave an excuse for them being busy and sold out. I had to wait 50 mins for room service to bring a toothpaste. When I called front desk again to check up on how long it’ll take, I was told that they can’t give me a time frame cause they are busy.
Stayed 1 night in Mar 2024

6/10 Okay

Silvina, spring

Business traveller
Disliked: Property conditions & facilities
The bed and TV were broken and the sheets were too. It was clean just need more maintenance
Stayed 3 nights in Mar 2024

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent location near the river walk clean rooms friendly staff the only problem i had was i paid for parking when i get there was no parking at all had to park a block away
Stayed 2 nights in Mar 2024

8/10 Good

John A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect Location nice clean rooms
Stayed 4 nights in Mar 2024

6/10 Okay

Yolanda

Stayed 2 nights in Mar 2024

2/10 Terrible

Corey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was disgusting. Hair all over the bathroom. Hair on the shower wall, in the sink, on the floor, etc…And the floor in the bedroom was dirty was too. Pool was not heated and it was disgusting too.
Stayed 1 night in Mar 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our biggest complaint was the restaurant. It was closed most evenings only open in the bar with no food service.
Stayed 5 nights in Feb 2024

8/10 Good

Ormond

Liked: Cleanliness, property conditions & facilities
No
Stayed 1 night in Feb 2024

10/10 Excellent

jamie

Liked: Cleanliness, property conditions & facilities
Please allow your customers to pay in cash ! I hate using my credit card!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was well kept. Valet's were helpful. Hotel dining and bar experience could have been better.
Stayed 6 nights in Feb 2024

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great Customer Service!
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Vincent, Orlando

Liked: Cleanliness, amenities
What I liked was the location, it on the river walk, The views are beautiful. The room was clean. What I didn't like was breakfast. The food was cold and the toaster couldn't warm the bread. They staff verified three times that our breakfast was included with the reservation. The dinning area was well kept and looked over the river walk.
Stayed 3 nights in Dec 2023

4/10 Poor

Daniel

Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

LINH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staffs, clean,quiet, walking distance to riverwalk.
Stayed 1 night in Dec 2023

10/10 Excellent

Hong

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2024

8/10 Good

Marianne

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with family
The room itself was clean, the halls were a little unkempt, location was extremely convenient, staff was all very friendly and helpful. Parking was easy and charged to the room which was nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Haley

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location very clean
Stayed 1 night in Jan 2024

10/10 Excellent

June

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jean Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always a great place to stay when we go to the Majestic in San Antonio for a show. Nice rooms, friendly staff.
Stayed 1 night in Jan 2024

6/10 Okay

Audrey

Liked: Cleanliness, room comfort
Parking situation led to overall bummer situation.
I booked the hotel based on the fact that the website showed free parking. But the parking situation was complete chaos and inconvenience. Other than that it was splendid and lovely. But we were under a time crunch to get to reservation for dinner so the parking situation led to anxiety and inconvenience.
Stayed 1 night in Jan 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
This hotel had everything that a person would want or need for a stay. Excellent customer service and perfect location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Erica Gallegos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Brenda

Stayed 2 nights in Jan 2024

10/10 Excellent

Julian

Stayed 1 night in Jan 2024

4/10 Poor

Harley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I would rate this stay 2/5. We were extremely close to the river walk and walked around everyday. We were unhappy with our hotel room function. I seemed to develop series allergies while staying/sleeping in the room. I noticed there was mold under the bathroom sink and AC vent. Our shower also did not drain properly and every shower we took, we were in ankle deep of water. Not to mention the dirty/sticky floor if we walked barefoot on the wooden/vinyl floor. Overall we did like the bed and comfortable blankets, but we thought our room amenities could’ve been more clean/nicer
Stayed 3 nights in Dec 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023