Exterior

Reviews of La Villita Inn

2 out of 5
La Villita Inn
736 South St. Mary's Street, San Antonio, TX

Reviews

5.8
Rating 10 - Excellent. 97 out of 616 reviews" "
Rating 8 - Good. 122 out of 616 reviews" "
Rating 6 - Okay. 130 out of 616 reviews" "
Rating 4 - Poor. 116 out of 616 reviews" "
Rating 2 - Terrible. 151 out of 616 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient quit clean
Stayed 3 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Jay,We appreciate your positive feedback on the cleanliness of our hotel. Our team works diligently to maintain high standards for our guests' comfort. Should you have any further feedback or queries, please feel free to reach out to us directly.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Martin,We are delighted to hear that you had an enjoyable stay with us! Positive feedback like yours fuels our passion for providing excellent service. Should you ever plan to visit again, please don't hesitate to reach out.

8/10 Good

Jose

Travelled with partner
Decent hotel for the price. 2 rooms 2 nights 350$ not bad. Could use some renovating, just used it to sleep. Bare minimums in room which was ok for wife & I. In nicer area of SA. Would stay again.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jose,We appreciate your feedback on your recent stay with us. It's great to hear that you found our hotel to be a good value for your trip. Your comments about the room condition will be shared with our team for their awareness. We're pleased to know you enjoyed the location and are delighted to hear you'd consider staying with us again in the future.

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
I liked the affordable price for a room. And cleanliness.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Martin,We are pleased to hear you found our room rates satisfactory and enjoyed the cleanliness of our hotel. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. Thank you for choosing to stay with us.

8/10 Good

Amir

Liked: Cleanliness, staff & service, amenities
It is very close to San Antonio Downtown.
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Amir,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that our hotel's location near San Antonio Downtown was convenient for you. We appreciate the positive comment and hope to welcome you back on your next visit.

10/10 Excellent

Madden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Madden, We are delighted to hear that you had a fabulous experience with us. If you have any further feedback or if there is anything we can do to make your next stay even better, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 Poor

VJ

Travelled with family
Disliked: Staff & service, amenities
Property is located close to downtown but service is poor. No water, coffee in the room. They charge for parking and hallway smells marijuana all the time.
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello VJ, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team is dedicated to providing excellent service, and we apologize if we fell short of your expectations. We appreciate your comments regarding the water, coffee, and hallway odors. Your feedback will be shared with the appropriate teams for further review and improvement.

6/10 Okay

Naomi

Liked: Staff & service
Hard to park if you have a big truck. $10 charge.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Naomi, Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced with parking. We understand that it can be challenging for guests with larger vehicles. However, please note that the 10 charge is a standard policy. We appreciate your understanding and hope to welcome you back in the future for a hassle-free stay.

4/10 Poor

Yu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I was told that this hotel doesn’t offer the service to hold luggage I would never book it. The facilities are usable but poor - though I know it’s a budget hotel. The bedding are dirty - not sure if it was changed since last guest due to there’s hair and many dirty spots. No elevator - lucky I don’t have large suitcases. No facial tissue. The AC is super noise when it operates, as well as the refrigerator. Woke me up many times during the night. I have to had the earplug.
Response from Manager on 3 Jan 2024
Hello Yu, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our hotel strives to provide a comfortable and convenient stay for all guests. We appreciate your feedback regarding the lack of luggage holding service, cleanliness, facilities, and noise from the AC and refrigerator. We will address these concerns with our team to ensure improvement. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Gem
Excellent customer service and wonderful room in a great spot close to restaurants, shops, and downtown.
Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Frank,Thank you for your kind words! We are delighted to hear that you enjoyed our excellent customer service and found your room to be wonderful. Our convenient location near restaurants, shops, and downtown is definitely a highlight for our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. I give the cleanliness a 4 of 5 star rating. Definitely would stay again.
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Dear Guest,Thank you for choosing our hotel for your stay. We appreciate your positive feedback and are glad that you had a great experience. We take pride in maintaining a high level of cleanliness for our guests. We look forward to welcoming you back in the future.

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello Alec,We appreciate you choosing our hotel for your stay. If there is any feedback you would like to share with us, please don't hesitate to reach out. We value your experience and would love to ensure your next stay is even better.

6/10 Okay

Tammy

Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Tammy, We appreciate your recent stay with us. If you have any specific feedback or concerns, please reach out to us directly so we can address them properly. We value your satisfaction and hope to welcome you back in the future for an improved experience.

10/10 Excellent

Salama

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Salama,We are delighted to learn that you had such a wonderful experience during your stay with us! It was our pleasure to have you as our guest, and we strive to provide exceptional service to all of our guests. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another great experience!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Much better than expected based on low price. Location is convenient. It met my basic needs
Stayed 3 nights in Nov 2023
Response from Manager on 18 Nov 2023
Dear Guest,We're thrilled to hear that you found our hotel to exceed your expectations! Our convenient location and focus on meeting our guests' basic needs are two factors we take pride in. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Mark, Houston

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
If you're looking for a place to just have a bed and a shower this place is okay. There were roaches little baby roaches as well. The hallways smell like marijuana. Don't think management or owners were too concerned. This spot is walkable to the Alamo, Riverwalk, Hemisfair Park, Etc.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Mark, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Giovanna

Travelled with partner, Travelled with group
Its really close to food and entertainment. Definitely prime real estate. You get what you pay for. Definitely dont expect any type of luxury. Spacious room but did see roaches.
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Giovanna, Thank you for sharing your feedback with us. We're glad to hear that our hotel's location suited your needs for easy access to food and entertainment. While we strive to provide a comfortable stay, we regret that your experience did not meet your expectations in terms of luxury. We appreciate your comment on the spacious room, and we apologize for any inconvenience caused due to the roaches you encountered. We will address this concern to ensure a pleasant experience for our future guests.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Michael,Thank you for your extremely positive review! We are thrilled to know that you had a fantastic experience at our hotel. We look forward to welcoming you back in the future.

2/10 Terrible

Andres

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water.
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Andres,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hot water. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Michael,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Jerold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is good, walkable to River center and La Villita area. Hotel was clean and everything worked well. Definitely would recommend.
Stayed 2 nights in Sep 2023
Response from Manager on 27 Sept 2023
Hi Jerold,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

8/10 Good

Tommy

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Manager on 23 Sept 2023
Hello Tommy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Judith

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Good
The floor was dirty and the AC was super loud so we had to ask for a different room. Once we got our new room, things got better. The bed was comfy.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Judith ,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

4/10 Poor

maura

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
wasn’t told about the $40 deposit, the blankets smelled like they weren’t washed. staff was rude on the phone and seemed like they didn’t know how to do their job. area around the inn is nice but would not recommend staying here.
Stayed 1 night in Aug 2023
Response from Manager on 13 Aug 2023
Hello maura,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 Good

Rey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Hello Rey,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Angeles

Liked: Cleanliness, staff & service
Modest hotel, but great location; spotless and with a very comfortable new mattress.
Stayed 1 night in Jul 2023
Response from Manager on 4 Aug 2023
Hello Angeles,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our location and mattress. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Luis,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for those on a budget
The room was clean and beds comfortable. water pressure was good and had plenty of hot and cold water. The air conditioner worked great in our room!! Price was good especially for the location, very convenient. This is a no frills place. You have to climb stairs to get to your room, parking is tight and you are charged $10 a night. Still I would stay again. I only wish they had coffee in the room.
Stayed 3 nights in Jul 2023
Response from Manager on 26 Jul 2023
Hello Rodolfo, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Raymundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a great place to stay at, close enough to a enjoyable walk and with a great price, clean and the people there is nice 🙂
Stayed 1 night in Jul 2023
Response from Manager on 27 Jul 2023
Hi Raymundo,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

4/10 Poor

Marcus

The lady at the front desk was unfriendly and not helpful when it came to answering questions. The overall appearance and condition of the building is shoddy and Third World-looking. It seemed that they squeaked by with the most meager of offerings. Tiny bars of soap as thin as a vanilla wafer. No water in the room in the refrigerator. No way to get water or ice. And they charge for parking on top of the room rate.
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Marcus, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Daniel, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Ramon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 25 Jun 2023
Hello Ramon,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was extremely HOT. The a/c is positioned in a place where the air hits the wall directly and did not reach the beds. The cold water did not function in the bathtub so besides the HOT room we had to take a hot shower.
Stayed 1 night in Jun 2023
Response from Manager on 21 Jun 2023
Hello Guest, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

Rey

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on 21 Jun 2023
Hello Rey,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was away from the where everything was happening, but close enough to walk to Alamo, restaurants, shop, river boat etc… It’s better to park there since your already paying for parking. Very expensive parking in other areas. I don’t know about night time. Only did sightseeing in day.
Stayed 2 nights in May 2023
Response from Manager on 30 May 2023
Hello Cindy,We appreciate the time you have taken to bring to our attention your feedback with regards to our parking. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value - I recommend it!
Don't expect the Ritz Carlton and you'll be more than satisfied! Friendly staff, great location with multiple food/fun options that are LESS than a 5 min walk from your hotel door. This isn't a $500 a night place so adjust your ideas accordingly based on the VALUE you'll get...and you'll have a great time!
Stayed 2 nights in May 2023
Response from Manager on 6 May 2023
Dear Guest,Thank you for sharing this honest review and feedback about our staff and location. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

Aida

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 4 May 2023
Hello Aida,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid For Parking Because There Was A Big Fiesta Going On All Over San Antonio,Tx
Stayed 1 night in Apr 2023
Response from Manager on 3 May 2023
Hello Ernest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our parking. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended! Very clean! Will stay again!
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hi Minerva,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your strong recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hello Cole,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on 5 Apr 2023
Hello Cristina,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 28 Mar 2023
Hello Rey,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 28 Mar 2023
Hello James,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Manager on 24 Mar 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Maylin

Stayed 3 nights in Mar 2023
Response from Manager on 7 Apr 2023
Hello Maylin,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Tanner

Stayed 2 nights in Mar 2023
Response from Manager on 4 Apr 2023
Hello Tanner, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the price
Driving to seems like a run down area. Once parked and into hallway way. Definitely a better vibe to stay. When checking in I had to pay $10 for my car to park overnight. Was not expecting that. Room was clean and shower water pressure was amazing. Enjoyed the tv channels as background noise. Could hear only loud people walking the halls. Fridge works very well. Bed was like a cloud.
Stayed 1 night in Jan 2023
Response from Manager on 2 Feb 2023
Hello John,We can't thank you enough for sharing your feedback with regards to our bed and comments about our area. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Ernesto Ortiz

Liked: Cleanliness, property conditions & facilities
Location
Response from Manager on 6 Jan 2023
Hello Ernesto Ortiz,Thank you for your review and comments regarding our location. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Shawn

Liked: Room comfort
Stayed 1 night in Dec 2022
Response from Manager on 1 Jan 2023
Hello Shawn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s a nice off the riverwak hotel, in a hip area all it’s own.
Response from Manager on 19 Dec 2022
Hello Michael,Thank you for being a valued guest and for providing us the feedback regarding our area. Your voice is very valuable to us and we hope you will return on your next travels.