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Reviews of Motel 6 San Antonio, TX - Fort Sam Houston

2 out of 5
Motel 6 San Antonio, TX - Fort Sam Houston
5522 N Panam Expy, San Antonio, TX

Reviews

6.0
Rating 10 - Excellent. 229 out of 1000 reviews" "
Rating 8 - Good. 209 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 110 out of 1000 reviews" "
Rating 2 - Terrible. 310 out of 1000 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Charles, San Antonio

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

4/10 Poor

Gaelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was by far the worst part of my stay (aside from the roaches, but that kind of stuff doesn't really bother me). It literally felt as though I was sleeping on a wooden plank with a sheet covering it. I couldn't properly sleep for the 2 nights I stayed there, and had constant body aches. Also, the shower didn't work. Everything else was good, the staff and people there were really nice. But, that bed . . . awful.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Gaelle,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Julia

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Julia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Nancy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. There were gun shots heard, people arguing & making noise, not a safe place.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Adam

Travelled with partner
Liked: Staff & service
Great staff doing an excellent job with what they have in a rough area.
Stayed 1 night in Mar 2024
Response from Brand Experience Team. on 27 Mar 2024
Hi Adam, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Lori

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleaniness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Lori,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended.
This is one of the worst motels I’ve ever stayed at. Dirty. No towels in the room. Dirty sheets, dirty pillows, dirty floors, dirty walls. A ball of toilet paper stuck to the wall. Nasty. Front desk service was ok.
Stayed 1 night in Jan 2024

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Francisco

Stayed 1 night in Nov 2023

2/10 Terrible

Shekeitha

Travelled with family, Travelled with pets
Disliked: Staff & service
Im not happy
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Shekeitha,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Jazmin

Disliked: Cleanliness
It was dirty, bed sheets had stains. There was big spiders
Stayed 1 night in Oct 2023

2/10 Terrible

Joe

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
ROOM WAS DIRTY AND FELT NASTY, GOT A ROOM FOR 4 PEOPLE AND ONLY HAD ONE TOWEL IN THE ROOM AND WHEN I WENT DOWN TO GET MORE TOWELS THE LADY LOOKED AT ME UGLY AND GAVE ME 2 POOL TOWELS WHEN I ASKED FOR 3. THE ROOM SMELLED GROSS. AND IT WAS SO HOT THE AC DIDNT WORK.
Stayed 1 night in Sep 2023
Response from Manager on 5 Sept 2023
We are so sorry to hear that but wish you could came down ask for different room and we could have make your stay more comfortable

2/10 Terrible

Jean

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of cockroaches in the room
Stayed 2 nights in Sep 2023
Response from Manager on 5 Sept 2023
We are sorry to hear that we will improve thank you

4/10 Poor

Joanna

Stayed 1 night in Sep 2023
Response from Manager on 5 Sept 2023
Thank you for your feedback

2/10 Terrible

Araceli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, really bad smell of cigarette and cockroach
Dirty, really bad smell of cigarette and cockroach
Stayed 1 night in Sep 2023
Response from Manager on 5 Sept 2023
We are sorry to hear that but will try to improve thank you

6/10 Okay

Jose

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's a little run down and the rooms ac wasn't working but the staff was great and they let us use the microwave in the front office. This place also has a pool, vending machines and a laundromat. Lots of places to dine and shop.
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Thank you for your feedback will continue to update and keep the service great

8/10 Good

Fernando

Stayed 1 night in Aug 2023
Response from Manager on 23 Aug 2023
Thank you so much appreciate your feedback will keep working hard to keep it at standard.

2/10 Terrible

Earl

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
worst trip ever
it was horrible, we didn't even complete our stay . The air conditions were hardly working, the heat was unbearable and the roaches greeted you at the door.
Stayed 2 nights in Jul 2023

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Virginia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

Tommy

Stayed 1 night in May 2023

10/10 Excellent

tiffany

Stayed 1 night in Apr 2023

2/10 Terrible

Shannon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely disgusting. Holes in everything. Bugs crawling all over the bed and the walls. I walked into the room and walked right back out.
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 10 May 2023
Hi Shannon,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
Not satisfied with room
Well the room didn’t have no fridge or microwave the pillow cases weren’t very clean had stains on them the toilet didn’t flush very well there was homeless in the area pool was dirty….the plus is the area had lots of restaurants to choose from
Stayed 1 night in Apr 2023

2/10 Terrible

Walter

Stayed 1 night in Mar 2023

2/10 Terrible

Abraham

Stayed 4 nights in Mar 2023

6/10 Okay

Adriana

Travelled with family
YOU GET WHAT YOU PAY FOR
YOU GET WHAT YOU PAY FOR.
Stayed 3 nights in Mar 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

SanJuanita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever
Non smoking rooms and the rooms smelt like smoke one room ac didn’t work remote didn’t work dry blood on sheet smelt horrible no hot water on our last day in room 238 also had room 240 roaches on bed biting us while sleeping (not bed bugs) room smelt like smoke it was the WORST motel my family and I had ever stayed at while visiting SanAntonio!! I was so grossed out every time we left and came back cause the rooms smelt horrible and it just was an ugly vibe had Lysol and air fresheners and still stunk thankfully we take our own blankets to put on bed we don’t even use there sheets blankets nor pillows
Stayed 2 nights in Mar 2023

2/10 Terrible

Shelli

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had cigarette butts, roaches, burn holes in the bedding & bath tub.. we had to request a shower curtain, trash can, towels, toilet paper, batteries for the remote, the microwave did not work & we found trash from previous guests stay.. we were originally denied the towels.. the door jamm was broken & the smoke detector was removed because the battery needed replacing & the maintenance man didn't feel like dealing with it our entire stay.. we took a video.. the workers were rude & unaccommedating
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 29 Mar 2023
Hi Shelli,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Sugey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
We couldn’t sleep all night. Stay away from here. We were just taking a brake night from a long road trip and there’s was constantly disturbance over the night. Multiple police unit coming to the hotel over different domestic fights in rooms. Lots of noise all night. Don’t stay here if you really want to rest.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible, smelled of smoke, unclean.
The room initially booked was the worst I’ve ever been in. It smelled of cigarettes, was not very clean…hot and small with no refrigerator. I complained and they offered me an upgrade for $25 which I took because the room had two beds, was cool albeit not very clean. I will never stay at this specific property again.
Stayed 1 night in Mar 2023

2/10 Terrible

Christina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL IN SAN ANTONIO
Never in my life experienced anything is horrible as this stay. I was put in a filthy room that had no towels, toliet tissue and clearly not been cleaned I'm adding pictures of the room , I will spare the image of poo left in toilet . I had turned in key and requested refund for the room being dirty room and was denied my refund and denied re-entry to room. There was an event in town and most hotels were booked solid. 4 hrs later I was able to find a room to stay. 20 miles out my way and triple the cost.
Stayed 1 night in Feb 2023

6/10 Okay

Bikyeombe

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
I don’t like this property because I see so many homeless around the property, and I feel so bad to see inside the room I was stay in was little be bad because the blanket it’s very terrible, stinks, whole
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 23 Feb 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 23 Feb 2023
Hi Traveler,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Nancy

Travelled with partner
Disliked: Cleanliness
The sheets were not clean, and there was a strange smell in the room.
Response from Kat on 11 Jan 2023
Hello Nancy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Terrible

Kelvin

Stayed 1 night in Dec 2022
Response from Kat on 11 Jan 2023
Hello Kelvin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Terrible

Lakisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Gross. Old. Terrible. Very depressing. Roaches. The room was dirty. Icbpught products to clean the room. No towels. I slept on top of comforter & sheets. Trying to leave photos and will not allow me to.
Stayed 3 nights in Dec 2022
Response from Kat on 11 Jan 2023
Hello Lakisha,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Terrible

Raul B.

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When i arrived motel 6 front office. Went to another side night small box with window. Not in person enter front office. I checked in and gave my I'd card she said charged $65 i said no its not correct and i get my cellphone and show her hotels.com information then she made room #264 gave. Me hotel card and i went move in then i opened door and saw nasty room not cleaned then i went back office complaining about room #264 and the lady go checked room and saw nasty room so she switched different room to next room #265 the room cleaned and changed room key card. I moved in until next day Thursday morning after 11am checked out. But when i took bath and changed clothes after that i just pulled out all dirty bed sheets and towels on the floor. I found there bed mattress are ugly like dried blood on mattress never changed. I took pictures of them showed office but during daytime by 11 am front office still locked door wow its looks no good SMH
Stayed 1 night in Nov 2022
Response from Kat on 11 Jan 2023
Hello Raul,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Terrible

Heather

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a nonsmoking room, but as soon as we walked in, the smell of cigarette smoke slapped you in the face. While waiting to check-in, a roach crawled out of the microwave and another was crawling on the dryer. Th place was so disgusting we left. Motel 6 and Travelocity have been no help in getting our money back.
Stayed 1 night in Oct 2022

2/10 Terrible

darlene

Travelled with family
I lost my booking paid the hotel for nothing had to look for another hotel due to being charge $100for a security damage deposit quite embarrassing due to we only took was what necessary to stay and go to six flags with gas and eating
Stayed 1 night in Jun 2022
Response from Mike on 18 Oct 2022
We do not require 100 deposit it may be misunderstanding or wrong.

2/10 Terrible

Jennifer

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
There were cockroaches in the room, people that must "live" there tied their dog to the fence for hours letting it bark the whole time, room next to me had visitors at all hours of the night, disturbing me and my dogs. The water was shut off 3 times during my stay. The sink was clogged. Ice bucket cracked, towel racks broken, towels very old and raggedy.
Stayed 6 nights in Sep 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
Rooms reeked and for a non smoking room sure smelt like someone been smoking in it and leaving burn marks all over, ceiling was bubbling up from water leaks which adds to the mold smell and the ac was horrible… not safe and the owners or managers will wash their cars there but not clean their rooms. Also found cockroaches.
Ac fan blade and broke vent
Water damage that has been neglected.
Stayed 1 night in Sep 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The rooms were dingy and reeked, the outside was a wreck also. Don’t think I’ll be coming back!
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 22 Sept 2022
Hi Michael,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Maribel

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
It was alright they just didn’t give me my deposit back when they said they were going to give it back
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 22 Sept 2022
Hi Maribel,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

6/10 Okay

mary

Travelled with family
Liked: Cleanliness
It was scary and not a good overall stay someone try to hit me as I was walking back to my car
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 22 Sept 2022
Hi Mary, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Juan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 22 Sept 2022
Hi Juan,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Eric

Stayed 1 night in Jul 2022

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
It’s was bad that hotel is nothing but drug people that stay in them rooms ac didn’t really work
Stayed 3 nights in Jul 2022
Response from Brand Experience Team on 22 Sept 2022
Hi Danielle,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6