Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
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Reviews of Spark By Hilton San Antonio Northwest near Six Flags

3 out of 5
Spark By Hilton San Antonio Northwest near Six Flags
6755 North Loop 1604 West, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 62 reviews" "
Rating 8 - Good. 16 out of 62 reviews" "
Rating 6 - Okay. 3 out of 62 reviews" "
Rating 4 - Poor. 2 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brianna

Travelled with family
Liked: Staff & service
Continental breakfast was only bagels, coffee, and juice. I feel this was misleading as I would have made a selection with better breakfast options. Pool was fun for the kids. Staff were helpful. Tons of construction in the area made it difficult at times to get in and out. It is very close to six flags which is probably the best feature.
Stayed 2 nights in May 2024
Response from jack on 21 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

2/10 Terrible

Ayesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Then to add insult to injury- following morning I speak to mgr who says oh, I will just comp you a few credits or something and tried to walk away. I go with him to front desk where I learn the morning clerk is married to maintenance and that his phone never rang the night before. So it was basically screw all the guests that had the clogged tub issue from start to finish
Stayed 2 nights in May 2024
Response from jack on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Spark Hilton San Antonio Fiesta at Six Flags. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 Terrible

Ayesha

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I begin? I called reservations the day of check in to advise I was traveling 16 1/2 hours and would not be able to check in til the following morning but before check out and I booked two nights. Reservations called the hotel to confirm I was all set and that I’d pay at check in. Around halfway through my 16 1/2 hr drive the hotel attempted to charge my card and cancelled my reservation. I arrive to the hotel and they first say they couldn’t find it and then proceed to offer me a new room for a higher rate than what I’d originally booked. I went back onto the app and secured my discounted room there. Still unable to check in until later, I had to leave. When I returned to check in, we get into a room where the bathroom obviously not been cleaned there was dirt rings in the tub was not draining when my daughter took a shower. I go to the front desk with my concern and they tell me I can take a room that the shower head is the tub faucet or a room where the water “takes a while to warm” or cancel my room altogether if they couldn’t reach maintenance who supposedly wasn’t answering his phone. I’m then also told to talk with the mgr when he arrives in the morning. Where else was I going to go on a Saturday night to get rest after spending all day in court and driving 16 1/2 to even get there.later that evening, my daughter over hears FIVE OTHER guests also complaining about their tubs not draining. My son had to borrow a plunger from the front desk to unclog the drain.
Stayed 1 night in May 2024
Response from jack on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Spark Hilton San Antonio Fiesta at Six Flags. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

4/10 Poor

Julie

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Was mislead regarding the “breakfast included” thinking it was a full breakfast but instead was only bagels/yogurt/juice. Older property and appeared clean but could use updating. Requested the two rooms to be connected but was not given that.
Stayed 2 nights in May 2024
Response from jack on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Spark Hilton San Antonio Fiesta at Six Flags. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities
Thank you. I enjoyed my stay.
Stayed 1 night in May 2024
Response from jack on 20 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good stay overall
Stayed 1 night in May 2024
Response from jack on 20 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall
Stayed 1 night in May 2024
Response from jack on 20 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

2/10 Terrible

Shawna, Fort Worth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was welcoming and worked to help as much as they could; however, our sheets were dirty, the can still had trash from the previous guests, there were dog food morsels on the carpet, and hair in the bathtub drain. When we brought it to the attention of the front desk, we were given clean sheets to change the beds. I am still waiting for a refund or contact from the manager/owner.
Stayed 1 night in May 2024
Response from jack on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Spark Hilton San Antonio Fiesta at Six Flags. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great customer service
Stayed 2 nights in May 2024
Response from jack on 21 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Sanjuanita

Liked: Staff & service
Stayed 1 night in May 2024
Response from jack on 20 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Pedro

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel was not up to Hilton quality standard. Carpet was stained, shower somewhat worked and the bed was extremely uncomfortable
Stayed 1 night in May 2024
Response from jack on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Spark Hilton San Antonio Fiesta at Six Flags. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were friendly and quick to help out…
Stayed 3 nights in May 2024
Response from jack on 15 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Stephanie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience at Spark! I interacted with front desk staff twice and both employees were friendly, helpful and quick. The room was clean and comfortable. My dog was welcome and the overall stay was wonderful. Highly recommend this hotel!
Stayed 2 nights in May 2024
Response from jack on 13 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jack on 15 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again. My room was clean, the staff was very kind, the air conditioner was great, and the location was perfect for my needs. (close to UTSA/shopping/restaurants)
Stayed 1 night in May 2024
Response from jack on 10 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

gladys

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Breakfast was the worst just bagels muffins and yogurt. They need to change that definitely at least some cereal and waffles added. The coffee was so light on coffee did not taste like coffee very watered down. It says remodeled but the sink faucets from bath and toilet were rusty and ugly. Need to change those out. Toilet was dirty not scrubbed. Carpet had crumbs like raisins on the floor. The channels hardly any and iron terrible did not iron. The bed was great though very comfortable. Hopefully they do do some changes to those important things in a hotel.
Stayed 1 night in May 2024
Response from jack. on 8 May 2024
Dear guest,thank you very much for your feedback. we appreciate your business hope to see you again soon.

10/10 Excellent

Genie, ocean city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find!
Stayed 1 night in May 2024
Response from jack. on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness
Breakfast could have been better
Stayed 2 nights in Mar 2024
Response from jack on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

10/10 Excellent

Franz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and easy to access
Stayed 1 night in Apr 2024
Response from jack on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

8/10 Good

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from jack on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

10/10 Excellent

aldo

Stayed 1 night in Apr 2024
Response from jack on 10 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jack on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

8/10 Good

Arthur

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jack on 10 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Elida Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Súper limpio,excelente atención,muy buen servicio,altamente recomendado!!muy cerca de cantera
Stayed 1 night in May 2024
Response from jack on 13 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Silvia Edith

Stayed 3 nights in May 2024
Response from jack on 10 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Ana Cristina

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from jack on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

10/10 Excellent

Ana Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from jack on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

10/10 Excellent

Ana Cristina

Stayed 1 night in Apr 2024
Response from jack on 13 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Ana Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from jack on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

10/10 Excellent

Ana Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención solo variaria el menu del desayuno
Stayed 1 night in Apr 2024
Response from jack on 8 May 2024
thank you very much for your feedback. we appreciate your business hope to see you again soon.

10/10 Excellent

ANALUZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Apr 2024
Response from jack on 10 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

JOSE LUIS VALLEJO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Mar 2024
Response from jack on 10 May 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.